IT Service Provider for Your Data Network-Local to: Saint Charles, IL
Networks • Telecom • Web Design • Access Control • Cameras • Alarms
IT Service Provider for Your Data Network-Local to: Saint Charles, IL
Your business depends on technology that simply works.
If you are ready for peace of mind, a dedicated team monitoring, updating and managing your network and, most importantly, if you are ready to get rid of IT headaches once and for all, it's time to make the move to the premier Managed IT Services company serving Saint Charles, IL: Andromeda!
6 Ways Andromeda Does Managed IT Services Better
What Is An Andromeda C‑CAT?
A C‑CAT (Client-Centric Action Team) is a dedicated team that includes two Remote Service Techs, and one or more IT Field Techs whose activities are curated by an Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
100% Live & Local Support
Andromeda's team is completely staffed by local technicians near Saint-Charles, IL 60174. No matter the hour, your issue is resolved quickly and professionally. In fact, 68% of incoming calls are connected to a live technician for immediate response. When a technician isn't available, our average response time is less than 30 minutes. And if that isn't impressive enough, emergency after-hours support response times average less than 10 minutes!
Dedicated Account Teams
You deserve a team that truly understands your business and your needs. That is why Andromeda introduced Client-Centric Account Teams (C‑CATs). As a managed IT services in Chicago customer you have a dedicated account team. An assigned team means one point of contact as well as assigned technicians that are personally acquainted with your network and the unique needs of your business.
Done Right The FIRST Time
Nothing is more frustrating than believing an issue is resolved only to find that the work was only half finished or the problem wasn't actually fixed. We understand this which is why we monitor each ticket and track "Re-Open" work. We are proud to share that our "Re-Open" percentage is less than 2% on all open tickets.
Built-For-You Solutions
Every business is different. We get that, which is why we customize our managed service agreements to fit the needs of each client. With multiple support packages and add on services, we will find a solution that works for you.
One Call – Multiple Technologies
Never waste time playing phone tag between different vendors again. Not only do we provide Managed IT Services in Chicago; between Telecommunication, Access Control, Security Cameras, Burglar Alarm Systems and Web Development/SEO, our team has you covered.
Close The Communication Loop
Nobody enjoys being left out of the loop. During business hours EVERY single call is answered live. We respond to emails within 2 hours or less and if your desired contact happens to be unavailable,
phone calls are returned within one hour.
Want a FREE Consultation or Have Questions For Us?
Just call: 630-243-0030 or fill in the Request Form below:
Just call: 630-243-0030 or fill in the Request Form below:
Your information will only be used for our own contact purposes and will never be shared with any third-party.
Meet Our Clients
It is invaluable to have one vendor handling all of our technology needs.
“The first project Andromeda handled for our firm was implementing a new phone system in 2010. They handled our wiring, installed the system and fully trained our staff. Since then, our relationship has grown and we've entrusted Andromeda with all of our IT, phone and security needs. In 2016 we moved to our new building and Andromeda was able to make that transition as smooth and simple as possible. It is invaluable to have one vendor handling all of our technology needs. We're lawyers, we aren't IT pros. We need to focus all of our energy on our clients. Andromeda gives us that ability. They remove our discomfort and the 'unknown' by breaking big decisions down into pieces we can understand. They understand our business, they guide us in the right directions and help us provide exceptional service to our clients. We would happily recommend Andromeda for all technology needs to any of our peers.“
Charles Keough
Principal —Keough & Moody P.C.
Prompt, knowledgeable and incredibly responsive
“In 2016 we decided it was time to find a new IT vendor, as our previous vendor did not communicate or deliver on promises. Andromeda had already been servicing our phone system for years so it made perfect sense to explore their IT services as well. If I can have one vendor handle multiple technologies in the office, I won't pass up that opportunity! Andromeda has handled all of our IT for over a year now and their team is fantastic. The helpdesk is prompt, knowledgeable and incredibly responsive. Working in the distribution industry, I cannot afford downtime. Customers send in orders 24/7 and employees fill them around the clock. Andromeda's technicians respond to and resolve our issues very quickly at all hours and even go the extra mile to improve our day to day functionality. Just last week we had a technician on site to do some work on our employee mobile phones and he noticed we could improve our wireless signal and speed with an equipment update. That type of guidance is truly priceless. I can trust that when a ticket or a project begins, it is in good hands. Additionally, having a dedicated account coordinator, who is my first point of contact and superior with follow through, ensures that my questions and/or issues will be resolved timely. Since switching to Andromeda, I can hand off technical tasks and focus on our business. I'd recommend Andromeda to any business or professional looking for a technology partner and vendor.“
Stacy Schuster
Owner —A New Dairy Co. Inc.
Andromeda
lives to serve organizations like yours near Saint Charles, IL—at your level of need, your timetable, ...your budget!
We are at your disposal in whatever capacity best serves you:
- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution provider for the occasional break-fix issue (HelpDesk and dispatchable techs)
^
Managed IT Services
As a premier Business IT Managed Services provider, Andromeda specializes in protecting and safeguarding your data. We will work
with you to make sure all your network gear meets your needs…
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Saint Charles, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
Because Andromeda Technology Solutions is a complete service company, we
provide support for every aspect of your computer system and IT network:
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
Please contact us or fill out a
New Contact form on this page to have an Account Manager
contact you regarding the many ways we can assist you with your IT/computer networking needs.
^
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running well and with minimal downtime. Truly, a $20 network switch from the retail store down the street or the guy you know that "does some wiring on the side" is not going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that IT network wiring and switches are the vital backbones of your operation, Andromeda employs only experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
^
WANs, VPNs – Multiple Locations and Remote Access
There are many ways to connect remote workers and offices, and each has
advantages and disadvantages. We will work with you to understand your
exact needs and select the method that best suits those needs.
We specialize in extending your network beyond the four walls of your main office. This might include remote or branch offices, mobile employees or remote access from your house for voice, video, file sharing and much more!
^
Wireless Networks
Wireless IT networks are quite popular and are fast becoming indispensible. However, they generally cannot achieve the same level of performance as traditional wired networks where security, reliability, and bandwidth are of premium importance. Still, a wireless network is a great solution for a few roaming laptops or tablet PCs overlaying your wired office areas. To overcome the potential shortcomings of wireless, we use HP and Cisco Wireless Access Points, and we can guide you through the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
^
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground up, Andromeda Technology Solutions can help. We can provide infrastructure wiring for your voice, data, TV, cameras, overhead paging, etc. Having one company to handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally do a good job with this layout, we have a unique real-world approach that tends to be more in line with what is actually needed for a working office. Involving us early in the process will minimize the chance of having to run additional wires after your construction is complete…when it's much more expensive to install!
^
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down OR you need to add a new account OR remove an ex-employee's access OR countless other items that need attention more regularly than you initially imagined. Ideally, your IT service that performs these functions for you should also host your web and email accounts to avoid delays, transfer issues, and any number of other potential mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that. Through our plans, you can also choose additional premium services like website hit tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple informational sites to complete new site designs featuring animation/video, multi-tiered navigation, database-backed forms and social media interaction. We also have proven expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that needs to generate new business leads from its on-line presence!
Executive Summary
We have extensive experience in all aspects of networking:
- Managed IT Services Support in Chicagoland
- Computer LANs
- Computer WANs
- Computer VPNs
- Computer Network Switches
- Data Backup/Business Continuity
- Data Network and Voice Wiring
- Wireless Networks
- Remote Access
- Multiple Locations
- VoIP
- Web/Email Hosting
We can implement and maintain every part of your business network.
If you need:
- Managed IT Services Support in Saint Charles, IL (60174)
- Data Network Setups & Cloud Services in Chicagoland
- Computer Networking in Saint Charles,IL
- IT Tech Support in Saint Charles, IL (60174)
- Install Servers, Firewalls, Data Security in Saint Charles,IL
- Internet Network Setup in Chicagoland
- Firewall Network Security in Illinois
- Remote Office data networks in Saint Charles, IL (60174)
...this is where you
need to be!
Our Mission
To provide our customers with exceptional service.
To be a full service organization specializing in the technology needs of businesses.
To provide both equipment and service, so our customers need only make one call to get their job done.
To place customer satisfaction above all else.
Not Ready To Call Us Yet?
Download Our FREE Report And Discover 8 Benefits Of Managed IT Services in Chicago As Well As 12 Of The Top Criteria Any MSP Provider Worth Their Weight Provides
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AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Dec 04, 2017
The holidays are a magical time. Snow covered trees, festive lights decorating houses, time with family, parties . . . and an incredible increase in cybercrime and cyber criminals.
Didn’t see that one coming did you?
The cyber criminals think and hope so too.
While people hit the web to shop for holiday gifts, deals and plane tickets to visit loved ones, hackers are doing their best to steal your data and use it for their own purposes.
In the spirit of giving, check out these 5 quick tips to keep cyber criminals and hackers at bay during the holiday!
5 quick tips to keep cyber criminals and hackers at bay during the holiday
1. Make sure that you do your shopping at secure websites
Any time you are purchasing something online you want to make sure you are doing so from a secure website. A secure website will encrypt your information. The means that only the authorized parties (the seller) receives that information and it can’t fall into the hands of hackers or criminals.
You can tell if a website is secure by looking at the URL. If the URL begins with https:// that means it is secure. Specifically you are looking for the S after the http portion. You may also see a lock symbol. Make sure that you never enter information into a website without this. Look out for locks with warning symbols like question marks or red lines – this signals that the site is only partially encrypted and you should never trust it. Buy your stuff somewhere else.
2. Use Credit Cards instead of Debit Cards online – and probably in general where possible
There are so many different ways scammers attack your data. Think back to the big breaches of the last few years – Target, Home Depot etc. Your data can get stolen both online and at brick and mortar locations.
The most secure thing – aside from cash which obviously cannot be used for shopping online – is to shop with a credit card. Credit card companies are required to protect you from fraudulent purchases, if your account number is stolen or even if you purchase something online and it is never delivered.
The protections a consumer is guaranteed by credit cards far outweighs protections offered with debit cards and obviously, if your info is stolen, you’d much rather have that happen on a credit card than having your bank account liquidated.
3. Sign up for alerts
There are many options out there for alert programs and applications. Some let you know any time your social security number is used, some monitor your credit score and other vital information.
In regard to your credit cards and bank accounts specifically, you can have alerts sent to your email or your smartphone via text for activity. For example, you can have any purchase made on your bank card/credit card alert your phone. If that seems a bit overboard, you can set it up to alert you to purchases over a specific threshold.
Additionally, you want to make sure you are checking your bank account every day or so just to make sure nothing strange is occurring. That goes for holiday season and the rest of the year.
4. Check out third party payment systems
You’ve probably heard of PayPal but have you ever looked into why using a third party payment system like PayPal is beneficial for both the buyer and the seller?
Systems like these are middle men that help protect both sides of a transaction. The seller knows that the funds are verified but the seller also gets NO ACCESS to your account information. This is a great benefit to you. Instead of using your card and spreading your information from site to site and exposing your information to different destinations, your information is shared with one company.
Another benefit is that these third party payment options are readily available at most stores online and even at brick and mortar locations these days.
Some popular options are PayPal as mentioned, Apple Pay, Amazon Payments, Venmo, Samsung Pay and more.
5. Check Reviews and beware of the “Too Good To Be True”
It is the season for deals without a doubt. But be smart when you see an offer for something that is well below the market value.
That new iPhone isn’t going to retail for $200 no matter how great a deal they are giving you. Hate to say it but there is no free lunch and one of the best ways for criminals to get you on their sites is by advertising an incredible price for a product.
Even Amazon isn’t immune to this. Bogus retailers will advertise products that are never delivered or that have no resemblance to the pictures online. Pretty sure we have all fallen victim to that, holiday season or not.
But this time of year, make sure you read reviews. Do your research and take all the steps available to you to ensure you are protected.
We hope you have a great end of year and that you start 2018 without any personal stories about how cybercrime impacted your holidays.
If you have any further questions, feel free to reach our team and shop safe!
The post 5 Ways To Keep Cyber Criminals At Bay This Holiday appeared first on Andromeda Technology Solutions.
Jul 31, 2017Technology has changed our world forever. What’s the first thing you do before you get out of bed in the morning? Chances are it has something to do with your smartphone. These items open up worlds of possibilities but they can also bring issues and privacy conflicts with them. For this month’s IT article we bring you an article from our President and CEO Jeff Borello on the intersection of instant access (google) and user privacy (location sharing) – focusing on something called: Google Location History. Without further ado . . .
Holy Big Brother
Have you ever heard of Google Location History?
Yeah, me neither.
Let me start by saying I am not a guy that cares about intrusions on my privacy. I don’t care if the government is listening to my phone calls or reading my Emails. I figure I am not doing anything wrong – so if they are interested in my boring life – so be it. Especially if it helps them catch some bad guys.
Now, with that said, even I was a little freaked out when I discovered how much Google and my Google App know about my daily movements.
These days, almost everyone has a Google login and is quite often signed into their account – especially from a mobile device.
So, let’s play a little game. Where were you on January 17th at 4pm? You probably don’t remember, but if you have location services enabled on your device . . . Google does.
Google Location History is a comprehensive (and by that I mean every detail imaginable) history of places you have visited as tracked and logged by your smartphone’s GPS function. Besides being comprehensive, it also has a very long memory – like years.
Give this a try to see if Google Location History is enabled on your phone.
- From a desktop browser, go to Maps.google.com (from your phone you need to open the Google Maps App)
- Sign in to your Google account (if you aren’t already). Top right-hand corner will either show a Letter (first letter of your login) or a Sign In button.
- Click the 3-bar menu in the top left corner and select “Your Timeline”
- If you see some bar graph data there, click the bar for a given day shown from the last month.
- How long did it take you to get to work that day?
- Where did you have lunch?
- Did you walk anywhere during the day?
- Did you take any pictures? (Yes, those might be logged in there as well)
See a screenshot below of my recent trip to Nashville. Yep, lunch at Monell’s (great place BTW) from 12:25 to 2:06 and dinner at 9:14 at the Peg Leg Porker BBQ
Walking, driving, flying. It knows and records those differently.
So, the obvious question is why on earth would you want something this invasive turned on? The answer is convenience. As often is the case, to gain some convenience you need to give up some privacy.
It is this information that Google uses to help you throughout your day. It will inform you of traffic issues based on your travel habits and places you may visit often. The more information the system has on you, the more helpful an AI-powered app (Google Assistant) can be.
Okay, I have Google Location History turned on. Now what?
The good news is you do have control over this. If you aren’t comfortable being tracked, you can turn this feature off. From the Timeline there is an option to Pause that feature, which in effect disables it until you turn it back on. You can also delete your entire location history as well, or just delete individual entries if you wish.
Of course, as long as the GPS is enabled on your phone, there are still plenty of apps out there that could be tracking you. Only truly private solution is to disable the GPS completely (which probably causes you more issues than you think) or just leave your phone at home (yeah, right).
Is Google Location History too much an invasion on your privacy? That is for you to decide but at least now you’re aware you are under the microscope.
Happy travelling.
The post Holy Big Brother! Google Location History: An All Knowing Function You Probably Didn’t Know You’ve Enabled appeared first on Andromeda Technology Solutions.
Jun 13, 2018
It seems like a new attack vector emerges on a weekly basis, and this week is no exception.� The latest threat:� Emails containing specialized audio files whose acoustic vibrations can damage your computer's hard drive. This is possibly damaging to the point of causing system failure, data corruption, and making it impossible to successfully reboot your machine.
As the researchers point out, "Intentional acoustic interference causes unusual errors in the mechanics of magnetic hard disk drives in desktop and laptop computers, leading to damage to integrity and availability in both hardware and software such as file system corruption and operating system reboots.� An adversary without any special-purpose equipment can co-opt built-in speakers or nearby emitters to cause persistent errors."
It should be noted that as scary as this type of attack sounds, in practice, it is of limited value.� An increasing percentage of laptops and desktop PCs sold today come with SSDs for storage, which are not vulnerable to this type of attack.
In addition to that, not just "any" sound will do.� For the attack to be successful, the acoustic vibrations have to be strong enough to do real harm, and quiet enough that the attack is difficult to detect, lest it be aborted immediately.� The combination of those two factors make it unlikely that this one will gain widespread attention from the hacking community.� Nonetheless, it pays to be both mindful and vigilant, especially if you have an older PC or work in an office with older equipment.
The research team who discovered the new attack vector have created a new sensor fusion model that could be delivered through a firmware update.� Once updated, it would prevent unnecessary head parking in the hard drive, thus limiting the potential damage the attack could cause.� So far, there has been no word that PC manufacturers are considering making the necessary changes to their firmware.� Time will tell.
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