What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for Roselle, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
Here is just a quick list demonstrating the breadth of IT services you can expect from Andromeda:
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
5 Cyber Security Features/Protocols Your Business Needs To Protect Against Scammers, Hackers & Cyber Criminals Jul 31, 2020
Sometimes it sounds like the news and cyber experts are on loop or a broken record. Every day there is a new report about cyber security, threats and the like. But while these stories and warnings may start to seem like white noise in the background, the threats are still here and they are very real.
The upside of all of this coverage and conversation is that business owners are wising up and with the topic of cyber security taking center stage, users and business owners alike are being more proactive when it comes to protecting and educating themselves.
In the spirit of education we’d like to dive a little deeper into 5 features/protocols you can set up at your office to beef up your IT Security.
Top 5 Cyber Security Features/Protocols
Multi Factor Authentication
This feature is nothing new but it is becoming more and more common across all kinds of accounts. Financial services, email, social media and other applications/accounts are making use of multi or dual factor authentication. Essentially you have a password and second form of identification to prove your identity. Sometimes this is a randomly generated code – think Facebook’s code generator.
Another type of multi or dual factor authentication uses biometric data for identity verification. Things like a fingerprint or a retina scan are examples of this type of security measure. In fact, last month we took a look at biometrics, integrated security and banking applications – read more about that.
An Employee Training Program
Statistically over 80% of all breaches and intrusions occur after an employee error. Clicking a link in an email, downloading a malicious file, visiting an infected website . . . there are so many ways this can happen and most of the time it isn’t intentional either. The best way to prevent this from happening is an ongoing security program for yourself and employees. A good program will have a varied focus: compliance standards for personal and customer info (commonly known as pii or personally identifiable information), strategies for recognizing and avoiding email scams, proper security protocols for best practices at the office and more. In 2017 Andromeda recognized this need and released our PII Protection/Cyber Security Training Program. See full details here.
Business Grade Firewall
A good firewall is your first defense against intrusion. With proper intrusion detection and intrusion prevention settings you arm yourself against cyber criminals and hackers. On top of that, a business grade firewall solution is an important piece of hardware when you want to set up public and private networks. You definitely don’t want guests at your building or passersby accessing company documents or networks because of low cyber security protocols.
Regularly Scheduled Updates/Patching
New viruses and threats hit the market every day. On top of that, hackers and criminals discover new vulnerabilities almost as fast as developers can protect against them. This is why keeping up to date and on top of patching and updates is so important. For instance, the WannaCry virus everyone heard so much about this year took advantage of a vulnerability that had already been addressed by a Windows patch. If companies had proactively updated and maintained their updates/patches, they wouldn’t have been as vulnerable to an attack.
This ties into both firewall protocols and employee training but of course, the fewer random emails that make it into your employee inboxes, the fewer links and files you need to worry about employee’s (or even yourself) clicking on. A professional spam tool can be configured to your liking and can do a whole lot to prevent content from making it to those that might accidentally infect your network. See the photos below for a few examples of emails we protect customers from on a daily basis.
As always, Andromeda is here to help you protect yourself and your business from these ongoing threats. Take the first step today and sign up for a cyber security audit with our team of experts.
The post 5 Cyber Security Features/Protocols Your Business Needs To Protect Against Scammers, Hackers & Cyber Criminals appeared first on Andromeda Technology Solutions.Andromeda Technology Solutions Awarded as Top IT Services Company in Illinois by Clutch Sep 21, 2020
Andromeda Technology Solutions provides full IT support and IT managed services for phone systems, website and SEO development, access control, security cameras, and integrated office security for businesses. We believe technology should just work – simple as that. Our team works daily to help our clients get more out of their technology to increase productivity, get rid of constant break/fix issues, and to provide proactive guidance for technology in the office.
Clutch is a B2B market research firm that connects service providers and buyers through data and verified research. Central to this process is client reviews. In their unique process, analysts have spoken directly with many of our clients and learned more about the services we provided. With an overall 4.7 rating, we’ve seen strong results from Clutch’s extensive research process. We are thrilled to be ranked highly on Clutch as a top IT management service in 2020.
Our clients’ participation made this award possible, and we want to thank them for their time and honest feedback. Below are excerpts from recent reviews:
“They have done a great job of communicating with us about all aspects of the project.” –CMO, Clear Spring Healthcare
“They’ve been great to work with.” –Director of IT, Family Health Network
“We have never had a problem that they weren’t able to find a solution for.” –Head of Comms, Digital Marketing & Social Media Public PR Company
Thank you to everyone who has contributed to our success as a company. We look forward to helping many more businesses in the Chicagoland area.
The post Andromeda Technology Solutions Awarded as Top IT Services Company in Illinois by Clutch appeared first on Andromeda Technology Solutions.Lenscrafters And Other Luxottica Eyewear Patients Had Information Breached Nov 20, 2020
Luxottica is the latest company to fall victim to relentless hackers.
Even if you're not familiar with the name, if you wear glasses or contacts, you might have dealings with the company even without realizing it.
As the world's largest eyewear company, they produce all the best-known brands, including:
- Oliver Peoples
- Michael Kors
- And many others
In addition to that, they work closely with all the biggest names in eye care, including EyeMed, LensCrafters, Target Optical and others.
Unfortunately, if you've gotten your eyes examined at any of the places just mentioned, or if you own a pair of glasses bearing one of the brand names mentioned above, you may have reason to be concerned. The recent hack exposed personal and protected health information for patients utilizing the care centers we mentioned above.
According to the notification the company sent out last week, hackers were able to breach the company's defenses by way of their appointment scheduling app.
Once in the system, Luxottica determined that personal, protected customer information may have been compromised. The data potentially included the full name of the patient, any contact information saved in the system, appointment date and time, the patient's health insurance policy number, and any notes your doctor may have entered into the system relating to prescriptions, health conditions or recommended procedures.
In addition to that, if you had saved your payment card information or social security number in the system, those items are also at risk. At this point, the company has provided no specific information about the scope and scale of the breach, so there's no way of knowing exactly how many patient records were compromised. Out of an abundance of caution, if you get your glasses from any of the companies mentioned above and you scheduled your eye appointment online, the safest course would be to assume that your data has been compromised and proceed accordingly.
It's unfortunate, but this will certainly not be the last high profile attack we read about this year. Stay vigilant out there, and stay safe.