Professional IT Services that Andromeda Provides for Riverside, IL Businesses:

Managed IT Services
Riverside,IL

Andromeda offers a range of IT support plans—anything from month-to-month "time & materials"-based assistance to fixed IT service contracts that permit "no-brainer" conformance to an annual budget. Beyond the functions you would expect from a full-service MSP, you'll have a dedicated C‑CATs team that includes an Account Coordinator directing the same field and remote technicians day-to-day, month-to-month, and even year-to-year to manage your IT network needs.
This isn't simply a glorified Virtual CIO offering. Imagine the cost of hiring your own CIO AND tech team for this same level of customized service and knowledge of your particular (and evolving) network setup!

Cloud Services & Migrations

Typically, the biggest issue you'll face when initiating Cloud IT services is not the services themselves, but rather the proper migration of your existing IT services to the Cloud without loss of functionality, downtime, and scores of other details that could undermine the whole process. Andromeda has a long history of expertise in physical on-premises systems. Don't make the mistake of turning all your current systems over to a "Cloud expert"; we'll save you from a lot of heartache and pain with a virtually seamless Cloud migration from your current setup— whatever it is.

Data Backup & Recovery
Riverside,IL

It's a crazy world. Literally thousands of people you don't even know attempt to break or steal from systems like yours every day. Good 24/7 monitoring is a first line of defense, of course. But no matter how great and state-of-the-art your defenses are, you'll almost certainly succomb to a successful attack in time. That's why advanced data backup and data recovery need to be tools that you and your IT partner have at the ready from Day 1. Don't be tempted to "shortcut" this element of your network in the name of expediency or to save a few dollars. Ultimately, you'll lose out on both counts with that thinking. You need a complete and integrated solution that addresses every contingency as well as IT professionals who know how to make that happen.

Cyber Security

Not only do we provide multi-tier approaches to your network security, but Andromeda also provides built-for-you solutions for disaster recovery and business continuity devices. We provide, manage and monitor a variety of devices including physical hardware, Cloud-based and hybrid options. Our team actively monitors over 403 servers and 101 physical backup devices in the field. All with 100% local engineers and technicians.

Onsite/Remote Support
Riverside,IL

Andromeda's team is completely staffed by local technicians near Riverside,IL. No matter the hour, your issue is resolved quickly and professionally. In fact, 68% of incoming calls are connected to a live technician for immediate response. When a technician isn't available, our average response time is less than 30 minutes. And if that isn't impressive enough, emergency after-hours support response times average less than 10 minutes!

IT Network Management

IT networks are our bread-and-butter. We have provided these services to clients since 1994. Some have continued to rely on us for their evolving network needs since the very beginning. We stand behind our work day to day and year to year because we foster relationships with our client-partners that absolutely demand that of us. It's in our DNA and how we prefer to do business.

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

When you are trying to decide which programs to purchase for your business, it is important to understand all the benefits of each. Office 365 has so many built in conveniences it is hard to picture any other option coming close. 

Here are the 9 most frequently asked questions and answers about Microsoft Office 365 to help you make the best decision for your business: 

1. What is the difference between Office 2019 and Office 365?

In Office 365 Business Premium, you get both the cloud and desktop versions of classic Office applications: Word, Excel, PowerPoint, Outlook, Publisher, and Access which will work on various devices (PC, Mac, iOS and Android to name a few). Additional programs/features from applications like OneNote, OneDrive and SharePoint are also included.  

Along with new applications, Office 365 allows users to receive the most up to date features and software in “real time”. This means that your cloud applications are updated automatically as Microsoft rolls out updates.  

It should be mentioned though, that desktop versions of the O365 suite are updated alongside regular Windows updates. So, those updates occur as your IT team updates your workstations. For Andromeda Managed IT Services clients, this happens weekly.  

2. How does live collaboration work in Office 365?

A great productivity boost comes with live collaboration in Office 365. Multiple teammates can open the same document at the same time to work together.  

Additionally, you can chat with teammates during editing to keep teammates on the same page. This can be done directly in the documents themselves or using Microsoft’s application Microsoft Teams.  

3. Do I need an internet connection to run Office 365?

For Office 365 Business Premium and Enterprise licenses, internet access is required to install and activate all the latest releases of the applications. Once completed, you can download desktop versions of your Office Applications to use both on and offline.   

NOTE: The Office 365 Business Essentials subscription includes ONLY cloud–based versions of the Microsoft Office Suite. This subscription does require internet access to use.  

4. What security features does Office 365 include?

Office 365 has more than 1,000 security and privacy features available for use. Office 365 offers Advanced Threat Protection to guard your business against some of the sophisticated phishing and ransomware attacks designed to harm your business. Office 365 also includes compliance options/features to help ensure your business meets industry compliance. For more information on specific compliance and security features straight from Microsoft, you can go here.

5. How much OneDrive storage space do I get with my subscription?

 By default, 1TB of storage is included with OneDrive. Added storage is available for purchase.  

6. Do I have control of my documents with an Office 365 subscription?

Yes. You own and manage all your own documents. You can choose to store them online in OneDrive or locally to your computer or even direct to other Office 365 applications.  

If you ever chose to cancel your Office 365 Subscription, make sure to have all staff save any documents in their OneDrive or other applications to a physical drive. You can also purchase OneDrive storage separately, but it is best to consult your IT team on the best solution for your business.  

7. Are my documents stored in OneDrive available offline?

Yes. You can access OneDrive files both online and offline. The local offline files will take up some space on your machine but an internet connection is not required. You can also have what is called “on demand” settings enabled that will save certain files locally and others in the cloud as you choose.  

If you are working offline, save your changes before exiting your program and OneDrive will update your files in the cloud once you reconnect to the internet.  

8. Do the applications work the same on the computer as on my mobile phone?

The answer to this is really a yes and no. Office 365 has desktop, cloud and mobile versions of applications available. They all function the same. Meaning word is still going to create word documents and you will have most functions/features available across all devices.  

The difference in functionality comes out in the way you use the applications on different devices. For instance, Word on your mobile device looks slightly different than on desktop, but this is to help with usability.   

 9. If I need help with my Office 365 set-up, who can I call?

Andromeda Technology Solutions has an entire team of experts in Installing and managing your Office 365 applications and permissions. Give us a call to help with any questions, and we will answer your questions or send out someone to solve your computer issues.

The post 9 FAQs About Office 365 appeared first on Andromeda Technology Solutions.

For many businesses, the flexibility to work-from-home (WFH) is a great perk for employees. Studies even show that employees that have the option to work remote show higher productivity and job satisfaction.  

There are many benefits to remote workforce but there can also be struggles/challenges for leaders and managers trying to maintain culture, productivity and a team environment.  

We’ve put together a list of our favorite tools to help us get the job done in house or from home. 
 

Our favorite 7 Collaboration Tools to Help Your Remote Team Stay Engaged, Productive and Motivated from Anywhere

1 Microsoft Office 365 for Business

This stack of Software as a Service (SaaS) products allows your team to utilize classic programs like Microsoft Word, Excel, PowerPoint and more in new ways.  

Office 365 also opens the doors for your team to utilize cloud storage/collab tools like OneDrive and SharePoint. Files saved to this software can be accessed at home, on the go, in the office or anywhere with an internet connection.

2 Microsoft Teams

This product is included with Office 365 but deserves its own section because of all the different things it sets your team up to do including:

• Individual and team-based IMs  
• Live collaboration with Microsoft documents inside of the Teams tool  
• Audio & Video calls  
• Screen share  
• Add on apps for even more productivity boosts  

3 Zoom Video & Web Conferencing

Zoom is one of the leading web/video conferencing tools on the market. With free and multiple paid options, it is likely you can find a solution to fit the needs of your organization and your business.  

Some of our favorite features in Zoom include:  

• Personal meeting room to start a meeting any time  
• Outlook integrations for easy schedule  
• Webinar capabilities with panel, hosts, Q&A, chat etc.  
• Video and/or Audio calls  
• Mobile App 
   

4 Slack

Slack is one of the leading direct communication tools for business. You can message teammates directly; create group chats and you can also communicate in channels. With seemingly endless add-ons and extensions, Slack is a leader when it comes to connecting teams.  

Andromeda Technology Solutions recently transitioned from Slack to Microsoft Teams for our own internal communications but some of the features we loved in Slack include:  

• Direct messaging 
• Audio/Video calling  
• Channels for group needs
• Easy integration of apps  
• Custom emojis for fun  

5 Trello

Trello is a neat tool that helps with project management and tracking. You can use it for personal projects or teams to manage workflows, status and many things in between. This is also another tool you can use with a free version to test out and see what works for your team.  

Our favorite Trello features:  

• Easy to user interface with drag & drop ‘cards’ 
• Easy upload multiple types of media – docs, links, photos etc.  
• Individual/Group task assignment  
• Mobile application  
• Labels and tags for organization
   

6 Basecamp

Basecamp is a project and team management tool used by all kinds of organizations and teams globally. This one tool can help you organize, communicate and collaborate on multiple projects while keeping all the info you need in one space. You can even give clients access to Basecamp so that they can communicate and keep up to date on status of your team.  

Our Web Design team uses Basecamp daily to move projects along.  

Some of their favorite features include:  

• To-do Lists 
• Message Boards 
• Scheduling tool  
• Document & File storage  
• Group chat  

7 Zapier

Zapier is one of the industry leaders in connecting web apps for automation. And since you’re team is getting tons done on-the-go, you’ll want to check out all the ways this tool can simplify your workflows and help your team work more efficiently. Zapier connects the apps you use every day and helps cut down busy work.  

Additionally, Zapier knows what it means to work remote, they boast a 100% remote workforce with over 200 teammates working all over the globe.  

A connection from one software to another via Zapier is called a Zap. You can check out 2000+ zaps and the tool here
 

Finding the right mix of tools is as individualized as the job. We hope these suggestions help you to create an environment that is productive and satisfying. If you would like to discuss your unique situation, give us a call at (815) 836-0030 or email our team.

The post Our favorite 7 Collaboration Tools to Help Your Remote Team Stay Engaged, Productive and Motivated from Anywhere appeared first on Andromeda Technology Solutions.

According to the latest statistics, there are more than 2.5 billion Android devices in use around the world. That's a lot of devices by any reckoning. According to statistics gathered by Consumer Watchdog Which?, more than a billion of those devices are no longer receiving security updates.

That is scary. That puts an awful lot of devices at grave risk.

The reason is much simpler than you might expect. According to Google's data, some 40 percent of the Android devices in use today are running Android 6 or earlier. Those versions of the operating system are out of support and no longer getting security updates at all.

It begs the question then, what version of the Android OS are you running.? If you don't know, it pays to pull your phone out right now, go into your system settings and find out. If you're running 6.0 or earlier, it's well past time for an upgrade.

When smartphones first came out, people traded up to the latest and greatest model every year. These days, that's much less common. People are simply holding onto their phones for significantly longer periods of time than they used to. That's having the side effect that long before they upgrade, their phone stops getting security updates, which puts them and their data at increased risk.

It's something most people just don't think much about, sadly. If you're in that camp, we urge you to check your phone right now while you're still thinking about it. If you're running an older version of the operating system, download the latest and greatest, which is Android 10.

Nobody thinks they'll ever be the victim of identity theft until it happens, and by then, of course, it's much too late. Check your phone. You'll be glad you did.

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