- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution provider for the occasional break-fix issue (HelpDesk and dispatchable techs)
Managed IT Services
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Palatine, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running well and with minimal downtime. Truly, a $20 network switch from the retail store down the street or the guy you know that "does some wiring on the side" is not going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that IT network wiring and switches are the vital backbones of your operation, Andromeda employs only experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
WANs, VPNs – Multiple Locations and Remote Access
We specialize in extending your network beyond the four walls of your main office. This might include remote or branch offices, mobile employees or remote access from your house for voice, video, file sharing and much more!
Wireless IT networks are quite popular and are fast becoming indispensible. However, they generally cannot achieve the same level of performance as traditional wired networks where security, reliability, and bandwidth are of premium importance. Still, a wireless network is a great solution for a few roaming laptops or tablet PCs overlaying your wired office areas. To overcome the potential shortcomings of wireless, we use HP and Cisco Wireless Access Points, and we can guide you through the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground up, Andromeda Technology Solutions can help. We can provide infrastructure wiring for your voice, data, TV, cameras, overhead paging, etc. Having one company to handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally do a good job with this layout, we have a unique real-world approach that tends to be more in line with what is actually needed for a working office. Involving us early in the process will minimize the chance of having to run additional wires after your construction is complete…when it's much more expensive to install!
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down OR you need to add a new account OR remove an ex-employee's access OR countless other items that need attention more regularly than you initially imagined. Ideally, your IT service that performs these functions for you should also host your web and email accounts to avoid delays, transfer issues, and any number of other potential mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that. Through our plans, you can also choose additional premium services like website hit tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple informational sites to complete new site designs featuring animation/video, multi-tiered navigation, database-backed forms and social media interaction. We also have proven expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that needs to generate new business leads from its on-line presence!
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
5 Ways To Keep Cyber Criminals At Bay This Holiday Dec 04, 2017
The holidays are a magical time. Snow covered trees, festive lights decorating houses, time with family, parties . . . and an incredible increase in cybercrime and cyber criminals.
Didn’t see that one coming did you?
The cyber criminals think and hope so too.
While people hit the web to shop for holiday gifts, deals and plane tickets to visit loved ones, hackers are doing their best to steal your data and use it for their own purposes.
In the spirit of giving, check out these 5 quick tips to keep cyber criminals and hackers at bay during the holiday!
5 quick tips to keep cyber criminals and hackers at bay during the holiday
1. Make sure that you do your shopping at secure websites
Any time you are purchasing something online you want to make sure you are doing so from a secure website. A secure website will encrypt your information. The means that only the authorized parties (the seller) receives that information and it can’t fall into the hands of hackers or criminals.
You can tell if a website is secure by looking at the URL. If the URL begins with https:// that means it is secure. Specifically you are looking for the S after the http portion. You may also see a lock symbol. Make sure that you never enter information into a website without this. Look out for locks with warning symbols like question marks or red lines – this signals that the site is only partially encrypted and you should never trust it. Buy your stuff somewhere else.
2. Use Credit Cards instead of Debit Cards online – and probably in general where possible
There are so many different ways scammers attack your data. Think back to the big breaches of the last few years – Target, Home Depot etc. Your data can get stolen both online and at brick and mortar locations.
The most secure thing – aside from cash which obviously cannot be used for shopping online – is to shop with a credit card. Credit card companies are required to protect you from fraudulent purchases, if your account number is stolen or even if you purchase something online and it is never delivered.
The protections a consumer is guaranteed by credit cards far outweighs protections offered with debit cards and obviously, if your info is stolen, you’d much rather have that happen on a credit card than having your bank account liquidated.
3. Sign up for alerts
There are many options out there for alert programs and applications. Some let you know any time your social security number is used, some monitor your credit score and other vital information.
In regard to your credit cards and bank accounts specifically, you can have alerts sent to your email or your smartphone via text for activity. For example, you can have any purchase made on your bank card/credit card alert your phone. If that seems a bit overboard, you can set it up to alert you to purchases over a specific threshold.
Additionally, you want to make sure you are checking your bank account every day or so just to make sure nothing strange is occurring. That goes for holiday season and the rest of the year.
4. Check out third party payment systems
You’ve probably heard of PayPal but have you ever looked into why using a third party payment system like PayPal is beneficial for both the buyer and the seller?
Systems like these are middle men that help protect both sides of a transaction. The seller knows that the funds are verified but the seller also gets NO ACCESS to your account information. This is a great benefit to you. Instead of using your card and spreading your information from site to site and exposing your information to different destinations, your information is shared with one company.
Another benefit is that these third party payment options are readily available at most stores online and even at brick and mortar locations these days.
Some popular options are PayPal as mentioned, Apple Pay, Amazon Payments, Venmo, Samsung Pay and more.
5. Check Reviews and beware of the “Too Good To Be True”
It is the season for deals without a doubt. But be smart when you see an offer for something that is well below the market value.
That new iPhone isn’t going to retail for $200 no matter how great a deal they are giving you. Hate to say it but there is no free lunch and one of the best ways for criminals to get you on their sites is by advertising an incredible price for a product.
Even Amazon isn’t immune to this. Bogus retailers will advertise products that are never delivered or that have no resemblance to the pictures online. Pretty sure we have all fallen victim to that, holiday season or not.
But this time of year, make sure you read reviews. Do your research and take all the steps available to you to ensure you are protected.
We hope you have a great end of year and that you start 2018 without any personal stories about how cybercrime impacted your holidays.
If you have any further questions, feel free to reach our team and shop safe!
The post 5 Ways To Keep Cyber Criminals At Bay This Holiday appeared first on Andromeda Technology Solutions.Why Good Camera Systems Need Great IT Pros May 15, 2017
Would you be OK with a criminal or competitor watching you and your office via your own CCTV security cameras . . . ?
Didn’t think so.
Security and camera systems, like many other technologies, are becoming more and more integrated within IT networks and infrastructure. This is great for ease of use, capabilities and increased protections. However, it can also open up additional avenues and risks for your company if managed incorrectly.
Imagine all the information someone could snag with limited access to your CCTV system.
You wouldn’t trust your IT to “some guy” (at least we hope not). You should give the same respect to your security systems. It may be a good idea to buy a system from Costco or Amazon. But those off brand systems are easily hacked and they may carry pre-installed malware. Just last year a slew of security camera systems purchased on Amazon were found to be infected and could be hijacked by hackers to access data and camera footage illegally.
In almost all cases, some part of your security camera system needs an IT professional involved to finish the job and configured correctly. You can either trust the camera guy as he fumbles his way around your network, potentially leaving easily accessed holes in your protection, or try to get the camera guy and your IT guy to coordinate and work together (what we call a scheduling nightmare). Or, you can hire a professional technology services firm that does both.
Why Chose Andromeda’s Security Cameras?
Andromeda understands the intricate relationships security technologies have with your IT. We have specialized technicians in each area. They work together with a vast understanding of the security that both your CCTV system and your network need. Also, because we sell only professional grade hardware and software (Honeywell) the chance of a hack on these pieces is much less than the cheaper no-name brands.
Security threats are everywhere these days. You don’t need to make yourself more vulnerable. Do not create a gaping hole in your enterprise via the very thing that is there to help protect you. Reach out to our team today if you are considering any security projects. We ensure that the solution you choose is right for your business needs, but most importantly, we make sure it is installed correctly and you are protected.
The post Why Good Camera Systems Need Great IT Pros appeared first on Andromeda Technology Solutions.Chrome OS To Get App Multitasking Soon Jan 13, 2018
Chromebooks have brought Android apps to a much wider market, making them accessible to virtually everyone, but the Chrome OS has always lagged behind other platforms developmentally.
One of its most serious limitations where running apps was concerned centered on its inability to multitask. Basically, if the app you're using is not "in focus" or in the window you're currently viewing, all activity in the app ceases.
There are a few exceptions such as the Spotify app, but most apps that rely on real time data and most games will freeze when a user clicks out of the window. If you're coming to Chromebook from almost any other platform, it can be annoying and hard to get used to.
Fortunately, you won't have to deal with this for much longer. Google recently announced the release of Chrome OS 64, which will, among other things, allow apps to continue running in the background, even when you're not using them in the active window.
Right now, the update is available on the company's Beta channel, so it's a fair bet that it will be rolled out to the general user base in the very near future. However, the company has not given a firm timeframe for that.
If you have a Chromebook, this is good news indeed as it corrects what many industry insiders have long seen as a glaring weakness of the platform.
While Chromebooks don't get much use at the Enterprise level, they are a cost-effective computing option for students and low-income people, and it's good to see Google spending time and resources improving them.
While the latest version offers a number of enhancements, the two biggest are the multitasking support mentioned above, and the "split view" feature which will further enhance the multitasking capabilities of the platform.