- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution provider for the occasional break-fix issue (HelpDesk and dispatchable techs)
Managed IT Services
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Oak Lawn, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running well and with minimal downtime. Truly, a $20 network switch from the retail store down the street or the guy you know that "does some wiring on the side" is not going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that IT network wiring and switches are the vital backbones of your operation, Andromeda employs only experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
WANs, VPNs – Multiple Locations and Remote Access
We specialize in extending your network beyond the four walls of your main office. This might include remote or branch offices, mobile employees or remote access from your house for voice, video, file sharing and much more!
Wireless IT networks are quite popular and are fast becoming indispensible. However, they generally cannot achieve the same level of performance as traditional wired networks where security, reliability, and bandwidth are of premium importance. Still, a wireless network is a great solution for a few roaming laptops or tablet PCs overlaying your wired office areas. To overcome the potential shortcomings of wireless, we use HP and Cisco Wireless Access Points, and we can guide you through the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground up, Andromeda Technology Solutions can help. We can provide infrastructure wiring for your voice, data, TV, cameras, overhead paging, etc. Having one company to handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally do a good job with this layout, we have a unique real-world approach that tends to be more in line with what is actually needed for a working office. Involving us early in the process will minimize the chance of having to run additional wires after your construction is complete…when it's much more expensive to install!
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down OR you need to add a new account OR remove an ex-employee's access OR countless other items that need attention more regularly than you initially imagined. Ideally, your IT service that performs these functions for you should also host your web and email accounts to avoid delays, transfer issues, and any number of other potential mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that. Through our plans, you can also choose additional premium services like website hit tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple informational sites to complete new site designs featuring animation/video, multi-tiered navigation, database-backed forms and social media interaction. We also have proven expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that needs to generate new business leads from its on-line presence!
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
5 Ways Your Information Gets On The Dark Web Jan 26, 2018
In our last IT article we discussed the Dark Web. Specifically what the Dark Web is and why it is something that matters to just about everyone. If you missed the article make sure to give it a read here.
There are many ways your information can be compromised and inevitably end up in the hands of wrong doers on the dark web. On top of that, there are numerous ways that hackers and criminals can steal your data that are completely out of your control.
It is important that you put defense in place where you can but it is also important that you manage your risk by educating yourself on some of the top vulnerabilities out there.
With that in mind we’ve gathered 5 of the top ways hackers and criminals get around you to steal your data for the Dark Web.
5 Ways Your Information Gets On The Dark Web
1. Visiting & Using Unsecure Websites
If a website isn’t secure, information passed between you and the site can easily be compromised. In a nutshell, websites pass information to your browser (google chrome, firefox etc.) and your browser displays that information for you to look at/use. Without proper security protocols like an SSL or HTTPs, sites don’t secure that information transfer. So, if you enter personal data into a form, make a purchase or put any data on the site that isn’t secured, it is easy enough for a hacker or cyber-criminal to intercept that data and sell it on the Dark Web.
If you are interested in how to secure your website or tell if the sites you visit are secure, we have an easy to understand article here.
2. Consumer Database Breach
While hackers and criminals will go after your personal data on a small scale, a larger customer breach is what their dreams are made of. Just think back to the Target, Home Depot and Experian breaches of recent years. Even social media databases are full of rich information that hackers can make use of. If a hacker gets ahold of your Facebook password they might have also gotten ahold of your date of birth, where you live and other personal information that they can use to access financial accounts or other personal accounts.
While you can’t keep hackers out of Target’s database, you can practice your own security protocols to decrease the likelihood of criminals using compromised data to ruin you financially:
- Use different passwords for different sites
- Change passwords often (every 90 days is recommended at minimum)
- Use strong passwords
- Look into a monitoring service that alerts you of suspicious activity on financial accounts
3. Firewall Issues
You don’t necessarily have control over whether someone else secures their website and you definitely don’t have control of the security procedures at your local grocery store, but you do have control over the firewalls you use at your business.
First . . . make sure you are using a professional or business grade solution for your firewall. Consumer grade solutions are meant for home use and will not have adequate protections in place to keep your company’s private data secure.
Additionally, make sure that you have regular updates and software patches scheduled. These devices are only as good as the software they utilize. If your firewall is out of date or your software is out of date, chances are they cannot defend against the latest hacker strategies and viruses.
You will also benefit from a regular system audit to ensure all ports are secure and no user changes are impacting your network security. It is pretty common for businesses to forget these updates and checks and this is an incredibly vulnerable access point into your network if not properly configured.
4. Outdated Systems/Devices On Your Network
While your firewall controls much of the inbound and outbound traffic on your network, there are countless other devices that can create vulnerabilities. For instance, if you consider the Target breach of 2013, it is rumored that the criminals gained access to Target’s network via an HVAC company that monitored temperatures in stores. This brings up the fact that it is not just your own network but anything connected to it and the security of those ancillary devices/networks that you must be aware of.
If you have smart devices in the office, if you subscribe to any type of service that needs access to your network, all of these items and programs open you up to vulnerabilities. Even the smart devices you use at home can cause you trouble on a personal level. Imagine if a smart device on your home network was compromised and used by hackers to get into your work files on your home computer. This stuff happens and your information ends up on the dark web because of it.
5. Downloading untrusted applications/Opening Malicious Email
Email is essential to running your business but it is one of the best ways for hackers and criminals to gain access to your network. All they have to get you to do is click a link or download a file and BAM! your data might be compromised.
Email isn’t the only culprit though. Downloading files off the web can also give hackers access to your network and in turn your data. There are tools that can help you avoid this as well as training that helps you spot malicious links/sites.
How Can I Prevent My Info From Getting Onto Dark Web
With proper firewall configuration, professional anti-virus software that is updated regularly and employee training, you will dramatically decrease your vulnerability and incident rate.
There are so many ways hackers access your data. They can get to you through stores, websites, your email, the smart devices at your office/home and those are just a few examples. The scary part is that no matter how secure you make things, they will come up with a new approach that no one expects.
All hope isn’t lost though, with certain protections like professional cyber security consulting, monitoring software (both professional and personal), and specific security devices, you can protect yourself from cybercriminals.
If you’d like to discuss your options and make sure you are truly covered, reach out to our team and schedule a network security assessment.
The post 5 Ways Your Information Gets On The Dark Web appeared first on Andromeda Technology Solutions.Dark Web Series Part 1 – What Is the Dark Web & Why It Matters To You Dec 29, 2017
Ransomware, cybercrime, hackers . . .
It’s safe to say that you’ve at least heard of these terms in the news and if you are like most people, you’ve heard them over and over on the news, in the office and just in everyday conversation for the past few years.
This progression in the cybersecurity world may come with unique phrases and buzzwords but the trend itself is nothing new. Since the internet’s beginning, there have been people working to cause chaos.
Think computer viruses, Trojan horses, scams, spam, malware etc.
Like most technology, the internet is used predominantly for good. But, there are always a few bad apples who take good technology and choose to use it with less than the best intentions. And while there have always been “bad guys” out there trying to disrupt good works from being done, over the last decade and specifically in the last few years we’ve seen an incredible increase in spending, vulnerability and rates of incident for large scale cyber-attacks.
To put this in perspective, spending on cybersecurity is projected to exceed 1 trillion dollars by 2021. In 2017, information security (a subset of the cybersecurity industry) spending hit over 86 billion dollars.
On top of this, there has been a dramatic increase of incidents in the small to medium sized business arena. When a local business gets hit, it may not make the 5 o’clock news like Home Depot or Target, but it hurts just the same – and maybe even more.
The crazy thing when it comes to cybercrime, ransomware and other infections is that you can be doing regular updates, implement antivirus etc. and you still can fall victim to identity theft, breaches and other cyber incidents.
All of this cyber-security and cyber-crime discussion lays the groundwork for this Dark Web discussion.
What is the Dark Web?
First, what is the Dark Web? In a simple and brief explanation, the Dark Web is a mostly anonymous space online that you need special software to access. The experience is much like a normal internet browser but the sites and activities available are very different.
Many times the Dark Web is described using an iceberg illustration.
- The internet as we know it is what you can see above sea level.
- There is a larger space just below the surface of the iceberg where the ‘darknet’ lives, this is dominantly used for large data stores. Financial records, academic databases, government records etc. live here.
- Then there is the bottommost layer of the iceberg, this is the Dark Web – here you’ll find illegal activity like drug trafficking, illegal gun sales, and even personal data for sale.
Now, you may be thinking,
“This is interesting information but what in the heck does the Dark Web have to do with me? Why do I care about it? I don’t use it. I don’t know anyone who does. . .” And we get that, but even if you don’t use the Dark Web you may be on it.
The Dark Web is one of the largest sources of stolen data available to criminals. While some may use it to buy goods, other criminals purchase pieces of your information like credit card information, passwords, social security information and more to use for their own purposes.
When cybercriminals go to places like your local grocery store, Experian and other sites to wreak havoc, the information they steal ends up for sale on the Dark Web.
All of this taken into consideration, the everyday consumer and business professional shouldn’t be scanning these areas of the web to try and protect their data.
Instead, a business professional like yourself should make sure that you are following proper security protocols:
- Anti-Virus Software Regularly Updated and on every device
- Proper Firewalls and regular updates
- Employee training
- Regular Professional Backups (also regularly tested and verified)
- Disaster Recovery Plan
- Spam filtering
- Encourage employees to speak up if they see a weird email or link
- Bring in professional cyber security consulting
With all of these items and a few more in place, you make it much more difficult for a cyber-criminal to get into your network and steal your data. This in turn will help keep your data and that of your employees off of the Dark Web. Of course, nothing is foolproof and that is why an exceptional cyber-security partner should offer Dark Web monitoring.
Dark Web monitoring is a program some IT professionals offer businesses where scans are going on constantly in the background and are looking for a specific domain. When the scan recognizes your domain in a database, it flags the software and you are alerted to change passwords or address the breach.
This way, you are always a step ahead of the criminals without lowering yourself to the “Dark Web” itself.
We hope you found this first installment in our Dark Web series helpful. Look out for our next article in February focused on 5 ways you can keep your information off of the Dark Web entirely.
The post Dark Web Series Part 1 – What Is the Dark Web & Why It Matters To You appeared first on Andromeda Technology Solutions.Performance Issues Plague PC’s Updated With Spectre Patch Feb 06, 2018
Recently a critical flaw was found inside every Intel chip made during the last decade.� The flaw makes two different exploits possible.� These exploits have been dubbed "Meltdown" and "Spectre."
The flaws are incredibly severe, and make it possible for a hacker to gain complete, unfettered access to the targeted PC or laptop.� Although no instances of the exploit have yet been found in the wild, now that both are commonly known, it's only a matter of time before that happens.
Based on that, and given the severity of the flaw, Intel scrambled to release an update, but here's the catch:� The update would hurt system performance, lowering it by as much as 23%.
In the end, it didn't matter.� To ignore the problem was simply not an option, so the company scrambled to get a fix ready and has since released it.� Unfortunately, the fix has proved to be even more problematic than was originally estimated.� In addition to degrading machine performance, it also interferes with a variety of maintenance activities and leads to an inordinate number of system reboots.
Initially, Intel advised its customers to proceed with the download in order to protect their systems, even in light of the performance degradation. �However, as the number of complaints have grown, the company reversed course and has now advised against downloading its latest update, asking users to wait for a revision to be published.
At this point, the company has not given an ETA on when the revised firmware update will be ready, but until it is, you're placed in an awkward position.� Waiting for the update means exposing your company to risk, should a hacker target one of the machines on your network with the exploit.� Proceeding with the current firmware update means you'll suffer performance issues, leaving you stuck between a rock and a hard place, at least for the short term.