What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for Oak Brook, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
Here is just a quick list demonstrating the breadth of IT services you can expect from Andromeda:
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
9 FAQs About Office 365 Nov 04, 2019
When you are trying to decide which programs to purchase for your business, it is important to understand all the benefits of each. Office 365 has so many built in conveniences it is hard to picture any other option coming close.
Here are the 9 most frequently asked questions and answers about Microsoft Office 365 to help you make the best decision for your business:
1. What is the difference between Office 2019 and Office 365?
In Office 365 Business Premium, you get both the cloud and desktop versions of classic Office applications: Word, Excel, PowerPoint, Outlook, Publisher, and Access which will work on various devices (PC, Mac, iOS and Android to name a few). Additional programs/features from applications like OneNote, OneDrive and SharePoint are also included.
Along with new applications, Office 365 allows users to receive the most up to date features and software in “real time”. This means that your cloud applications are updated automatically as Microsoft rolls out updates.
It should be mentioned though, that desktop versions of the O365 suite are updated alongside regular Windows updates. So, those updates occur as your IT team updates your workstations. For Andromeda Managed IT Services clients, this happens weekly.
2. How does live collaboration work in Office 365?
A great productivity boost comes with live collaboration in Office 365. Multiple teammates can open the same document at the same time to work together.
Additionally, you can chat with teammates during editing to keep teammates on the same page. This can be done directly in the documents themselves or using Microsoft’s application Microsoft Teams.
3. Do I need an internet connection to run Office 365?
For Office 365 Business Premium and Enterprise licenses, internet access is required to install and activate all the latest releases of the applications. Once completed, you can download desktop versions of your Office Applications to use both on and offline.
NOTE: The Office 365 Business Essentials subscription includes ONLY cloud–based versions of the Microsoft Office Suite. This subscription does require internet access to use.
4. What security features does Office 365 include?
Office 365 has more than 1,000 security and privacy features available for use. Office 365 offers Advanced Threat Protection to guard your business against some of the sophisticated phishing and ransomware attacks designed to harm your business. Office 365 also includes compliance options/features to help ensure your business meets industry compliance. For more information on specific compliance and security features straight from Microsoft, you can go here.
5. How much OneDrive storage space do I get with my subscription?
By default, 1TB of storage is included with OneDrive. Added storage is available for purchase.
6. Do I have control of my documents with an Office 365 subscription?
Yes. You own and manage all your own documents. You can choose to store them online in OneDrive or locally to your computer or even direct to other Office 365 applications.
If you ever chose to cancel your Office 365 Subscription, make sure to have all staff save any documents in their OneDrive or other applications to a physical drive. You can also purchase OneDrive storage separately, but it is best to consult your IT team on the best solution for your business.
7. Are my documents stored in OneDrive available offline?
Yes. You can access OneDrive files both online and offline. The local offline files will take up some space on your machine but an internet connection is not required. You can also have what is called “on demand” settings enabled that will save certain files locally and others in the cloud as you choose.
If you are working offline, save your changes before exiting your program and OneDrive will update your files in the cloud once you reconnect to the internet.
8. Do the applications work the same on the computer as on my mobile phone?
The answer to this is really a yes and no. Office 365 has desktop, cloud and mobile versions of applications available. They all function the same. Meaning word is still going to create word documents and you will have most functions/features available across all devices.
The difference in functionality comes out in the way you use the applications on different devices. For instance, Word on your mobile device looks slightly different than on desktop, but this is to help with usability.
9. If I need help with my Office 365 set-up, who can I call?
Andromeda Technology Solutions has an entire team of experts in Installing and managing your Office 365 applications and permissions. Give us a call to help with any questions, and we will answer your questions or send out someone to solve your computer issues.
The post 9 FAQs About Office 365 appeared first on Andromeda Technology Solutions.3 Critical Steps You MUST Take To Avoid Ransomware Feb 28, 2020
Ransomware usually takes advantage of outdated patches and software licenses. Infected computers and business owners risked losing critical data if they didn’t pay the ransom.
While the specifics of future cyber security attacks are uncertain, we know some things for sure. Proper protocol is CRITICAL for data security and the safety of your business.
Ransomware: The Numbers **
- Almost 50% of Small Businesses have experienced some form of cyber attack
- MORE than 70% of attacks target Small Business
- As many as 60% of small businesses that experience a data breach go out of business within 6 months.
These numbers are scary. Cyber security demands the attention of business owners globally and the efforts of hackers/cyber criminals are only increasing. These criminals want your money and they don’t care about the damage left behind.
That being said, there is hope and there are measures you can take to prevent your business from becoming a victim of ransomware.
3 Security Protocols You MUST Implement Immediately For The Safety Of Your Data, Your Business AND Your Wallet . . .
- Update ALL Microsoft Licenses & Maintain Up To Date Security Patching –Cyber criminals are no dummies. WannaCry and other viruses like it take advantage of out of date licenses. Too often, business owners sacrifice the security of their network because they don’t want to go through the grief of updating to the latest Microsoft License. Andromeda recommends updating ALL PC’s to Windows 10 and, more importantly, make sure you perform regular patch and security updates.
- Test & Verify ALL Data Backups – When is the last time you tested and verified your backups? Are you backing up your data at all? How long would it take your current IT provider to get you back up in running in the event of a disaster (virtualization time)? It is a FACT . . . you will be hit by some form of ransomware, malware or virus. The real question becomes, do you have the protocols in place to defend and beat the attack? One of the most important things you can do to safeguard yourself is perform regular backups. (We recommend daily at a minimum). A cybercriminal can’t hold your data hostage if you follow this simple practice. AND – don’t accept a verbal confirmation your data continuously remains backed up as proof. Your IT partner should provide you regular, real time, proof that your data is backed up securely and that it can be visualized in an agreed upon length of time. If your IT provider can’t give these stats and proofs to you, time to find a new partner.
- Educate Your Team On How These Attacks Work And Where They Come From – Every office has that one employee that will click on ANYTHING (hopefully it isn’t you). Continued education is one of the first lines of defense against these attacks. Employees should know:
- What to look out for
- What phishing scams look like
- What to do when they suspect an email or link is suspect
- NEVER to check personal email at work
Proper spam filters set by your IT group should prevent the majority of these emails from getting to your inbox. However, it only takes ONE CLICK and an entire network is infected before you know what happened.
Ransomware Prevention constantly changing, be sure to stay on top of newest trends
When all is said and done, cyber security is an everyday battle. Hackers and criminals will keep attacking until you don’t have something they want. These 3 Security protocols are only the tip of the iceberg and should be part of a multiphase approach implemented by your internal staff and your IT partner. If you have any questions, please reach out to a representative at Andromeda today.
**Statistics sourced from the National Cyber Security Alliance
The post 3 Critical Steps You MUST Take To Avoid Ransomware appeared first on Andromeda Technology Solutions.Hackers Attacking Exchange Servers In New Warning From Microsoft Jul 03, 2020
Recently, Microsoft's Defender ATP Research Team issued guidance relating to defending against attacks that target Exchange servers.
They are coming under increasing attack based on the latest Microsoft statistics, which show a marked increase in the use of web shells on on-premises Exchange servers.
The company is currently tracking multiple ongoing attacks, some of which are using fileless techniques. That adds an additional layer of complexity when it comes to detecting and preventing attacks.
According to the advisory issued by Microsoft, the recent campaigns:
"...exploit a remote code execution vulnerability affecting the underlying Internet Information Service (ISS) component of a target Exchange server.
...This is an attacker's dream: directly landing on a server and, if the server has misconfigured access levels, gain system privileges...In many cases, after attackers gain access to an Exchange server, what follows is the deployment of web shell into one of the many web-accessible paths on the server."
Web shells are versatile, highly customizable tools hackers deploy on compromised servers to not only gain, but also to maintain their access. They are used to remotely execute arbitrary commands and code, deliver a wide range of malicious payloads and to move laterally within the network to other devices.
Microsoft said that the most recent spate of attacks are specifically targeting vulnerabilities like CVE-2020-0688. If there's a silver lining to be found, it lies in that there are already security patches available that protect against the most commonly used exploits in the recent string of attacks.
Unfortunately, those patches are unevenly applied across the Enterprise landscape, which leaves a significant percentage of corporate Exchange servers vulnerable to attack. Based on the latest company statistics released at the time this piece was written, although the patch has been available for some weeks, 82.5 percent of all Exchange servers were as yet unprotected. If yours is among that number, the fix is easy.