- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution provider for the occasional break-fix issue (HelpDesk and dispatchable techs)
Managed IT Services
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Northbrook, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running well and with minimal downtime. Truly, a $20 network switch from the retail store down the street or the guy you know that "does some wiring on the side" is not going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that IT network wiring and switches are the vital backbones of your operation, Andromeda employs only experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
WANs, VPNs – Multiple Locations and Remote Access
We specialize in extending your network beyond the four walls of your main office. This might include remote or branch offices, mobile employees or remote access from your house for voice, video, file sharing and much more!
Wireless IT networks are quite popular and are fast becoming indispensible. However, they generally cannot achieve the same level of performance as traditional wired networks where security, reliability, and bandwidth are of premium importance. Still, a wireless network is a great solution for a few roaming laptops or tablet PCs overlaying your wired office areas. To overcome the potential shortcomings of wireless, we use HP and Cisco Wireless Access Points, and we can guide you through the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground up, Andromeda Technology Solutions can help. We can provide infrastructure wiring for your voice, data, TV, cameras, overhead paging, etc. Having one company to handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally do a good job with this layout, we have a unique real-world approach that tends to be more in line with what is actually needed for a working office. Involving us early in the process will minimize the chance of having to run additional wires after your construction is complete…when it's much more expensive to install!
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down OR you need to add a new account OR remove an ex-employee's access OR countless other items that need attention more regularly than you initially imagined. Ideally, your IT service that performs these functions for you should also host your web and email accounts to avoid delays, transfer issues, and any number of other potential mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that. Through our plans, you can also choose additional premium services like website hit tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple informational sites to complete new site designs featuring animation/video, multi-tiered navigation, database-backed forms and social media interaction. We also have proven expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that needs to generate new business leads from its on-line presence!
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Network Security Assessment – The Single Most Important Cyber Security Tool You Are Neglecting Every Year May 01, 2017
Why you should have a network security assessment at least once per year
Let’s face it – our digital world is under constant attack and your corporate network is one of the biggest targets out there. Why? Because it also tends to be an easy mark. Year after year we see large scale attacks against corporations, but did you know that the majority of cyber incidents occur against small business? Ask yourself, when was the last time you had a professional network security assessment? We’d like to share why assessments are an important piece of the multi-layered approach to cyber security for your business.
Let’s start by stating something that you might not expect a tech company to express. At some point, your network and computer systems WILL BE breached by some type of cyber attack. No amount of effort or software can protect you 100%. The key is to take as many steps as you can to make it less likely you will be hacked or more realistically, take as many steps to ensure that a breach can do no real or sustainable harm to your business. No approach on the market can guarantee you will never be breached and if you run into an IT firm or product that tries to make this guarantee . . . run for the hills because it just “ain’t” true.
Now, there are the obvious steps that you can take to protect yourself and make it harder on the criminals:
- good Email habits
- anti-malware software
- employee training
- a professional Disaster Recover (DR) plan/device
However, there is another tool in the arsenal that you should use regularly and that is an annual (at minimum) Network Security Assessment.
How Is A Network Security Assessment Done?
Your IT support company can do an assessment; they should then give you a risk report displaying areas that need to be tightened up. If your IT company does not perform these, it may be time to start looking into someone new. Cyber threats are more prevalent every day and it is important to partner with an IT company that recognizes this and protects your business accordingly.
We find that our assessment usually uncovers security threats and holes; even when a business has the right practices and has done their research. Cyber security is a daily battle. When we run our assessment we use the results to constantly improve the defenses of our clients. And that is why, like most things in tech, an assessment should be a regular event.
The Network Security Assessment Is Done. What’s Next?
The network security assessment itself is not the only thing to request though. It is equally important to make sure that your firm supplies you with a report of their findings. This report should be simple to understand, contain an overall score and give you a breakdown of each issue found, along with how serious those specific issues are. Ask for an action plan detailing fixes for any issues that are found. Why go through the assessment if you aren’t going to DO anything with the data?
How important and helpful are these reports? We are an IT company with a background protecting our partners from risk, we place protections in place for our partners and still find ways to improve our customer cyber safety every time we run an assessment.
Why? Because cyber security is a dynamic, ever changing landscape and you need to proactively search for issues. Don’t let yourself learn the hard way. You never want to discover there is a hole in your cyber security by way of an attack or breach.
Interested in a Network Security Assessment?
If this article has you questioning your current setup, or if you are simply interested in starting a conversation regarding the cyber security protections necessary for your business, a network security assessment with Andromeda is a great place to start. With this in mind, we will be discounting our network security assessment thru 05/31/17. Fill out the form below for access to our promotional rate and begin a discussion with one of our security experts.
Fill out the form below to receive a $500 discount on a Network Security Assessment valid for the month of May
The post Network Security Assessment – The Single Most Important Cyber Security Tool You Are Neglecting Every Year appeared first on Andromeda Technology Solutions.Don’t Use Public WiFi Without Reading These Data Security Quick Tips Apr 03, 2017
We are all guilty of it: connecting to free public WiFi. Whether it is at the coffee shop, hotel or airport, the temptation to check e-mail and surf the web is just too strong to resist. As with anything technology related, free networks pose a number of risks to your data security. Here are a few tips to help you keep your information safe.
Data Security Quick Tips for When Using Public Wifi
Confirm The Network Is Legit –
It is common for hackers to set up fake clones of public WiFi access points. The hacker sets up the clone to get you to connect to THEIR WiFi over the legitimate one made available to you by your neighborhood coffee shop or restaurant. Connecting to a hacker’s access point can expose critical data and passwords. To avoid jumping on an unsafe network, verify the name of the WiFi your location is providing.
Enable A Firewall On Your Devices Or Use a VPN
A dependable firewall will help protect your sensitive data. A Virtual Private Network (VPN) encrypts traffic between your device and the VPN server, which makes it much more difficult for an intruder or hacker to access your sensitive data and improves your data security. You can try to set up your own VPN for personal devices but we suggest professional support for any of your work devices.
Turn Off File Sharing & Keep Devices from Automatically Joining Networks
Sure, file sharing is a great way to collaborate and send photos or other documents simply and quickly with friends, but leaving this function on only leaves you vulnerable to intrusion. As an extra data security measure, make sure you turn this feature off whenever you aren’t at home. In addition, cellphones can be set up to automatically join networks with free WiFi. Does this help you save on data? Sure! But it also sets you up to fall victim to scammers. Make sure you never allow your device to join a network without getting your permission first.
Don’t Access Financial Sites Or Make Purchases
NEVER access financial, medical or other sensitive data while on public WiFi. Also, don’t shop online and enter your credit card information unless you’re absolutely certain the connection point you’re on is safe and secure. This is simply asking for trouble and breaks the data security’s number one rule.
There are many ways for you to protect your data and secure your devices from hackers and those that wish to do you harm. The surest way to protect yourself is a trusted IT partner who can ensure your devices have proper protocols in place. If you are concerned about your own devices or those of your employees, give us a call. We are always available to help.
The post Don’t Use Public WiFi Without Reading These Data Security Quick Tips appeared first on Andromeda Technology Solutions.iPhone Throttling Issue To Be Addressed In Upcoming Update Feb 08, 2018
Recently, Apple found itself in hot water with its normally adoring user base. This happened when it became known that the company was intentionally throttling (slowing down) the speed of older iPhones.
The company's intentions were good.� They clearly meant well.� The move was designed to even out performance in older equipment.� As cellphone batteries age, they tend to lose charge more quickly.� What was happening was that people with older equipment would drop from 20% battery to 0% in the blink of an eye, causing their old phones to simply shut down at inopportune moments.� Apple's strategy was simply designed to help keep that from happening.
Well-intentioned or not, the company didn't formally announce the change, and it was discovered by chance by security researchers.� Needless to say, the legions of people who still use older iPhones were not amused and the company has faced backlash from an angry user base since.
Apparently, the backlash got bad enough that they listened.� Apple just announced that as of the next OS update, version 11.3, the OS will include a toggle switch that will allow users to choose whether or not to throttle their �phones to extend battery life.
This is the latest in a series of moves the company has made to get back in the good graces of its users.� Previous efforts have included a public apology and an offer to reduce its fee for battery replacement to just $29.
This has been a PR disaster for the company.� It probably won't hurt their bottom line much, but perception matters. While the company has been trying bravely to save face, the simple truth is that this was a self-inflicted and avoidable wound.
There's a lesson here for businesses of all shapes and sizes.� Transparency matters, and if you're going to do something that directly impacts large segments of your user base, be upfront about it and give them a viable choice.