What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for Naperville, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
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AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Ransomware, Disaster Recovery and Business Continuity: What Every Small Business Should Know Aug 30, 2019
The last few years have seen a large increase in ransomware incidents and 2019 has surely followed suit with many industries impacted. In the last few months manufacturing, municipalities, school districts and other small business sectors have all dealt with their share of attacks. Tens of townships in Texas were attacked in August 2019 with a total ransom of over 2.5 million dollars. School districts across the US were targeted for student and faculty data.
It’s been a rough one to say the least.
The best defense against ransomware for yourself and your business is still education and Andromeda can help with that. Read on to learn more about the threat of ransomware to your business and what you can do to prepare yourself.
Ransomware is a type of malicious program that encrypts a segment or all of your data. At that point, the data can only be decrypted with a key. The criminal ransoms your data until you pay them to decrypt it.
This means that whatever they get their hands on, is no longer of use to you until you pay up. Things like accounting information, client information, HR information – anything data related at the business.
With more and more incidents on the rise, it is important that you proactively defend yourself against this threat and have a plan in place to respond in case your business faces a ransomware incident of its own.
Employee Cyber Security Training
Over 90% of cyber security incidents facing businesses today originate with some kind of human error. Your staff and teammates don’t mean to make these mistakes and an honest error can happen to anyone. Clicking on a bad link, falling for a scam online, downloading an infected file – these things happen to the best of us.
Tricking you into downloading malicious files to your PC is still a method criminals use to try and get into your computer but the primary two methods to gain access and do damage to your systems in 2019 are via third party data breaches (learn more about third party breaches here and phishing email attacks (learn more about phishing scams here .
To help your employees stay ahead of criminals and defend your business, you want to invest in regular training for the team. Professional cyber security training programs include simulated phishing email tests, individual scores, weekly quizzes, newsletters and more.
Data Backups & Disaster Recovery Planning
Employee training will do a good job at helping your staff defend the business but there is still always a chance that ransomware can happen.
When it comes to ransomware, there is little you can do to remove the damages. There is no ‘debug’ or troubleshooting technique that will make it go away. To get the encrypted data, you have to have the decryption code.
The only alternate solution available to you would be to restore from a backup. That way, you don’t need to decrypt anything. Of course, this is dependent on the quality and safety of your existing backups.
We recommend looking for a backup solution with an on premises copy as well as a secure cloud copy of your data backups.
The best data backup and recovery solutions take regular snapshots of your environment. Even better solutions can spin up a virtual ‘copy’ of your environment so you can keep working while your IT team works in the background to get systems back up and running like normal.
Make sure to ask the team or individual who handles your backups how often they test them. It’s also good to have a clear understanding of what it takes to get you back up and running in the event of an incident (what does it look like if we have an equipment failure? How do you respond if we are hit with ransomware?).
Training staff on how to avoid scams and criminal tactics online is a great way to defend against Ransomware and other incidents.
Having a good data backup and disaster recovery plan is what you want to do to make sure your business can handle this type of attack.
The final piece of the Ransomware puzzle for now is going to be your business continuity plan.
When it’s said and done, you are most likely going to experience some amount of downtime in the event of a Ransomware attack. It’ll take time to recognize what is happening, to contact the proper parties (IT staff or your outsourced team and decision makers), respond to the incident etc.
All of this time costs your business money, productivity and opportunities. This is why many vendors suggest coming up with Business Continuity plans for different types of incidents at the office.
Have a plan for equipment failure (like a server crash), a plan for a major cybersecurity incident (ransomware across the network), have a plan for minor cybersecurity incidents (single user hit with malware or a virus). You get the idea.
Some great questions for Business Continuity plans:
- How does my business or staff respond to this incident?
- Do you unplug workstations?
- Does the employee call you first or IT?
- Is there anything you should do on site while your IT team gets to work?
- How long will it take to get us back up and running? (this will differ depending on what you face)
- How do we keep the business running while designated teams respond?
- Can we make use of the cloud?
- Do we need to work from pen and paper while things resolve?
A professional team will help you work through these questions and come up with the solutions your specific business and business model needs to keep things running in the event of a disaster, accident or incident.
The key is really in the preparation.
If you have any questions about any of the topics above or want to discuss your own disaster recover, data backups or business continuity plans, please give us a call at (815) 836-0030 or contact our team via email at Contact@wenetwork.com.
The post Ransomware, Disaster Recovery and Business Continuity: What Every Small Business Should Know appeared first on Andromeda Technology Solutions.4 Cybersecurity Tips For Business Owners & Managers Jul 08, 2019
New cybersecurity stories hit the news every day. You’ve surely heard about large companies getting hacked or ‘breached’, passwords stolen, identities compromised and more.
The topic of cybersecurity gets brought up so much, it’s no surprise that it has become a kind of background noise in the business world. Warnings about security protocols, new viruses and ransomware scams are just the tip of the iceberg when you look into what is happening in the IT security world.
While the news stories keep coming and businesses continue falling victim, there is at least one thing that remains the same . . . the need for cybersecurity training and awareness is here to stay. If you are in business, you have data that cybercriminals want to steal. Simple as that.
Cybersecurity conversations and solutions don’t have to be daunting though. In fact, there are some quick, common-sense tips you can put into place that will make you and your business a harder target for those looking to do you harm.
Top 4 Cybersecurity Tips For Professionals
1. Use Unique and Strong Passwords For All Online Accounts
This tip is one you’ve surely heard many times before but over 85% of all adults reuse their passwords online. On top of that, most people don’t know how to create a truly strong password. Some characteristics of a strong password are:
- Minimum of 8 characters
- A mixture of uppercase and lowercase letters
- At least one number
- At least one special character (!@#$%^&)
- No personal details (pet names, family member names, birth dates, address info etc.)
The average adult has over 100 different accounts online (bank accounts, credit cards, social media, email, apps etc.). It’s understandably difficult to create and remember a different password for everything you do though.
What to do about it? Look into a password manager tool for yourself and your staff. A password manager will store and organize all of your unique passwords securely. Here at Andromeda, we recommend LastPass. It has some great features and is a trustworthy password management tool. If you have questions about that, feel free to reach our team.
2. Run A Network Security Audit At Least Once A Year
You can’t address things if you don’t know they are broken. An annual network security audit done by a third party IT support partner will give you visibility into the small cracks hiding in your network security.
This type of audit should check things like open ports on your firewall, password protocols, your backups, your disaster recovery plan, the status of your warranties, your antivirus and spam protocols and more.
You can engage your current IT services provider for this audit or look for a third party vendor to come in and take a fresh look at your setup.
It never hurts to get a new set of eyes on your setup. Andromeda provides these types of assessments to our clients with our professional 35 point network security assessment. If you’d like to speak with our team about this service, give us a call at (815) 836-0030 or send an email to Contact@WeNetwork.com
3. Regularly Test Your Backups and Disaster Recovery Plan
One of the top methods a cybercriminal uses to make money is ransomware. Ransomware is classified as a cyberattack where a criminal gains access to your network (through brute force or stolen employee email/passwords). After accessing the network, the criminal then encrypts all or a portion of your business data and locks you out of it. The only way to recover the data is to pay a ransom (often in the form of bitcoin or other cryptocurrency). If you don’t pay up – they destroy your data.
These types of attacks cause serious damage. Businesses lose big money due to down time, reputational damage and in some cases, even government fines (in worst cases where evidence that a business intentionally ignored or neglected their data security, victims of ransomware/cybercrime can even face jail time).
Imagine that, you’re the victim of a cyberattack and you have to pay the government fines on top of it all?!
Ransomware and cyberattacks happen, there is almost no way to avoid them 100% of the time. But, with a proper disaster recovery plan including regular data backups (on site, in the cloud and off site) you can quickly and calmly restore your business data and win against cybercrime.
Don’t just accept anyone’s word when it comes to verifying your backups though. You should be sure that whoever is maintaining your backups and disaster recovery is running regular tests and providing you proof of valid backups. You should also run a demo scenario at least twice a year to test how long it would take you to be back up and running in the event of a breach or equipment failure.
4. Employee Cybersecurity Training Is Key To Your Defense
Cyber security is constantly changing and new attack strategies show up regularly. The one thing that shouldn’t change for you though, is your commitment to ongoing employee training.
After all, the #1 threat to your office network security is actually your employees! The staff are the people who will accidentally visit an infected site, click a bad link, download a file with a virus etc. and the only way to help stop those behaviors/accidents is through education and proper training.
A good employee training program will offer ongoing training and support. It may also score and rank your employees/office based on performance etc.
At Andromeda, we offer our clients an employee cyber security training in an online program. This allows employees to go at their own pace and complete training in the office or on the go. This solution provides weekly tech tips, training videos, micro quizzes, individual employee risk scores and more.
Make sure to look into training if your organization isn’t already offering this to employees. This really is a must have solution to protect your office.
These are only 4 tips you can use to improve security at the office. There are many more but if you cover these bases you have a great start.
If you have any questions related to cybersecurity or IT at the office, give our team a call at (815) 836-0030 or send a message to Contact@WeNetwork.com. We are always here to help you!
The post 4 Cybersecurity Tips For Business Owners & Managers appeared first on Andromeda Technology Solutions.CoronaVirus Scare Is Being Used By Scammers To Trick People Feb 20, 2020
There is no low that hackers and scammers won't stoop to.
The US Federal Trade Commission (FTC) has issued a warning about a worldwide scam in progress relating to fears surrounding the CoronaVirus. The FTC's announcement speaks for itself.
Their announcement reads, in part:
"Scammers are taking advantage of fears surrounding the Coronavirus. They're setting up websites to sell bogus products, and using fake emails, texts and social media posts as a ruse to take your money and get your personal information.
The emails and posts may be promoting awareness and prevention tips, and fake information about cases in your neighborhood. They also may be asking you to donate to victims, offering advice on unproven treatments, or contain malicious email attachments."
Even worse, it appears that there are multiple campaigns like this, running in tandem.
Francis Gaffney is the Director of Threat Intelligence for Minecast, which is one of several companies tracking the issue.
Francis added this:
"The sole intention of these threat actors is to play on the public's genuine fear to increase the likelihood of users clicking on an attachment or link delivered in a malicious communication to cause infection, or for monetary gain."
In short, this is about as despicable as it gets. Then again, hackers and scammers have been known to send emails targeting children, so it shouldn't come as a great surprise.
Even so, the standard precautions apply here. Unless you know and trust the sender of a communication, even if it's about something scary and important like the CoronaVirus, don't click on links or open attachments. You never know where it might take you or what type of malware might end up on your system. Better safe than sorry, and you can always get CoronaVirus information from official sources.