What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for Naperville, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
Here is just a quick list demonstrating the breadth of IT services you can expect from Andromeda:
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
9 FAQs About Office 365 Nov 04, 2019
When you are trying to decide which programs to purchase for your business, it is important to understand all the benefits of each. Office 365 has so many built in conveniences it is hard to picture any other option coming close.
Here are the 9 most frequently asked questions and answers about Microsoft Office 365 to help you make the best decision for your business:
1. What is the difference between Office 2019 and Office 365?
In Office 365 Business Premium, you get both the cloud and desktop versions of classic Office applications: Word, Excel, PowerPoint, Outlook, Publisher, and Access which will work on various devices (PC, Mac, iOS and Android to name a few). Additional programs/features from applications like OneNote, OneDrive and SharePoint are also included.
Along with new applications, Office 365 allows users to receive the most up to date features and software in “real time”. This means that your cloud applications are updated automatically as Microsoft rolls out updates.
It should be mentioned though, that desktop versions of the O365 suite are updated alongside regular Windows updates. So, those updates occur as your IT team updates your workstations. For Andromeda Managed IT Services clients, this happens weekly.
2. How does live collaboration work in Office 365?
A great productivity boost comes with live collaboration in Office 365. Multiple teammates can open the same document at the same time to work together.
Additionally, you can chat with teammates during editing to keep teammates on the same page. This can be done directly in the documents themselves or using Microsoft’s application Microsoft Teams.
3. Do I need an internet connection to run Office 365?
For Office 365 Business Premium and Enterprise licenses, internet access is required to install and activate all the latest releases of the applications. Once completed, you can download desktop versions of your Office Applications to use both on and offline.
NOTE: The Office 365 Business Essentials subscription includes ONLY cloud–based versions of the Microsoft Office Suite. This subscription does require internet access to use.
4. What security features does Office 365 include?
Office 365 has more than 1,000 security and privacy features available for use. Office 365 offers Advanced Threat Protection to guard your business against some of the sophisticated phishing and ransomware attacks designed to harm your business. Office 365 also includes compliance options/features to help ensure your business meets industry compliance. For more information on specific compliance and security features straight from Microsoft, you can go here.
5. How much OneDrive storage space do I get with my subscription?
By default, 1TB of storage is included with OneDrive. Added storage is available for purchase.
6. Do I have control of my documents with an Office 365 subscription?
Yes. You own and manage all your own documents. You can choose to store them online in OneDrive or locally to your computer or even direct to other Office 365 applications.
If you ever chose to cancel your Office 365 Subscription, make sure to have all staff save any documents in their OneDrive or other applications to a physical drive. You can also purchase OneDrive storage separately, but it is best to consult your IT team on the best solution for your business.
7. Are my documents stored in OneDrive available offline?
Yes. You can access OneDrive files both online and offline. The local offline files will take up some space on your machine but an internet connection is not required. You can also have what is called “on demand” settings enabled that will save certain files locally and others in the cloud as you choose.
If you are working offline, save your changes before exiting your program and OneDrive will update your files in the cloud once you reconnect to the internet.
8. Do the applications work the same on the computer as on my mobile phone?
The answer to this is really a yes and no. Office 365 has desktop, cloud and mobile versions of applications available. They all function the same. Meaning word is still going to create word documents and you will have most functions/features available across all devices.
The difference in functionality comes out in the way you use the applications on different devices. For instance, Word on your mobile device looks slightly different than on desktop, but this is to help with usability.
9. If I need help with my Office 365 set-up, who can I call?
Andromeda Technology Solutions has an entire team of experts in Installing and managing your Office 365 applications and permissions. Give us a call to help with any questions, and we will answer your questions or send out someone to solve your computer issues.
The post 9 FAQs About Office 365 appeared first on Andromeda Technology Solutions.3 ways cloud computing helps the environment Apr 08, 2020
Celebrating Earth Day serves as a reminder of how fragile our planet is and how important it is to protect it. With a few simple changes to the way we use technology solutions at work, we can help make a big impact.
Did you know that just switching to cloud computing can help the environment? It’s true!
3 ways cloud computing helps the environment…
1. Energy Conservation.
No onsite servers can save businesses on energy usage. This is important because when you consume less power, you reduce the number of toxic fumes released by power plants, conserve the earth’s natural resources, and protect ecosystems from destruction.
Ask your technology providers about their cloud environments to learn more about different techniques these businesses take to ensure green practices in cloud computing.
2. Work Anywhere, Anytime.
When you place your work, projects, and data on the cloud it allows you and your staff to be able to work from anywhere at anytime* without driving back to the office. This saves on travel to and from the office which decreases emissions, and increases productivity.
3. Allows For A Paperless Workspace.
The cloud empowers your team to print fewer documents and collaborate using SaaS (Software as a Service) tools – meaning less paper wasted by staff. Additionally, less printing means you will use less ink and most offices won’t be upset about double cost savings here!
Have a great Earth Day and smile because you just helped save the environment.
*Some cloud solutions require an active internet connection to work
The post 3 ways cloud computing helps the environment appeared first on Andromeda Technology Solutions.Intel AMT Releases Security Update For Some Processors Sep 17, 2020
Recently, Intel released a very important update designed to address nine separate security flaws in their chipsets as part of their September 2020 Platform Update.
Of the flaws addressed by this fix, one of them is a critical issue revolving around the company's Active Management Technology (AMT) and Intel Standard Manageability platforms.
That's important because the AMT is used in a wide range of Intel Processors and correcting that flaw in particular helps keep a vast number of machines safe.
This vulnerability, tracked as CVE-2020-8758 has a severity score of 9.8 and is especially dangerous because it allows remote escalation of privileges when successfully executed. At the root, the vulnerability exists due to improper buffer restrictions in the network subsystem.
Jerry Bryant, Intel's Director of Communications, had this to say about the issue:
"For customers using Intel vPro systems that do not have AMT provisioned, an authenticated user with local access to the system may still be able to escalate privileges. If the platform is configured to use Client Initiated Remote Access (CIRA) and environment detection is set to indicate that the platform is always outside the corporate network, the system is in CIRA-only mode and not exposed to the network vector."
The central question then, is are you vulnerable and do you need the update? The simple answer is that you're vulnerable if you have any of the following AMT and ISM versions (or older):
If there's a silver lining to be found, it lies in the fact that there's currently no evidence that this flaw is being actively exploited by hackers.
Naturally, given time, that will change, so the clock is ticking to get your systems updated.
A full list of the flaws addressed by the latest update is available on Intel's website, but if it's been a while since you've applied one, this one is well worth making a priority.