Professional IT Services that Andromeda Provides to Lombard, IL Businesses:
6 Ways Andromeda Does Managed IT Services Better
What Is An Andromeda C‑CAT?
A C‑CAT (Client-Centric Action Team) is a dedicated team that includes two Remote Service Techs
, and one or more IT Field Techs
whose activities are curated by an Account Coordinator(AC)
—each specifically appointed to service your
organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
100% Live & Local Support
Andromeda's team is completely staffed by local technicians near Lombard, IL 60148. No matter the hour, your issue is resolved quickly and professionally. In fact, 68% of incoming calls are connected to a live technician for immediate response. When a technician isn't available, our average response time is less than 30 minutes. And if that isn't impressive enough, emergency after-hours support response times average less than 10 minutes!
Dedicated Account Teams
You deserve a team that truly understands your business and your needs. That is why Andromeda introduced Client-Centric Account Teams (C‑CATs). As a managed IT services customer in Lombard,IL, you'll have a dedicated account team. An assigned team means one point of contact as well as assigned technicians that are personally acquainted with your network and the unique needs of your business.
Done Right The FIRST Time
Nothing is more frustrating than believing an issue is resolved only to find that the work was only half finished or the problem wasn't actually fixed. We understand this which is why we monitor each ticket and track "Re-Open" work. We are proud to share that our "Re-Open" percentage is less than 2% on all open tickets.
Every business is different. We get that, which is why we customize our managed service agreements to fit the needs of each client. With multiple support packages and add on services, we will find a solution that works for you.
One Call – Multiple Technologies
Never waste time playing phone tag between different vendors again. Not only do we provide Managed IT Services in Lombard,IL; between Telecommunication, Access Control, Security Cameras, Burglar Alarm Systems and Web Development/SEO, our team has you covered.
Close The Communication Loop
Nobody enjoys being left out of the loop. During business hours EVERY single call is answered live. We respond to emails within 2 hours or less and if your desired contact happens to be unavailable,
phone calls are returned within one hour.
Want a FREE Consultation or Have Questions For Us?
Just call: 630-243-0030 or fill in the Request Form below:
Your information will only be used for our own contact purposes and will never be shared with any third-party.
lives to serve organizations like yours near Lombard, IL—at your level of need, your timetable, ...your budget!
We are at your disposal in whatever capacity best serves you:
- Long-term MSP (Managed Service Providers) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution providers for the occasional break-fix issue (HelpDesk and dispatchable techs)
Managed IT Services
As a premier Business IT Managed Services
provider, Andromeda specializes in protecting and safeguarding your data. We will work
with you to make sure all your network gear meets your needs…
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget.
We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Lombard, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of
physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
Because Andromeda Technology Solutions is a complete service company, we
provide support for every aspect of your computer system and IT network:
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
all customized to your individual needs in Lombard, IL.
But our job doesn't stop there. Once your network is operational, we can continue
to support you with preventive maintenance packages, innovative approaches to
data backup, virus and Malware control, and anti-spam solutions.
Please contact us
or fill out a
New Contact form
on this page to have an Account Manager
contact you regarding the many ways we can assist you with your IT/computer networking needs.
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running
well and with minimal downtime. Truly, a $20 network switch from the retail store
down the street or the guy you know that "does some wiring on the side" is not
going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that IT network wiring and
switches are the vital backbones of your operation, Andromeda employs only
experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
WANs, VPNs – Multiple Locations and Remote Access
There are many ways to connect remote workers and offices, and each has
advantages and disadvantages. We will work with you to understand your
exact needs and select the method that best suits those needs.
We specialize in extending your network beyond the four walls of your main
office. This might include remote or branch offices, mobile employees or remote
access from your house for voice, video, file sharing and much more!
Wireless IT networks are quite popular and are fast becoming indispensible. However,
they generally cannot achieve the same level of performance as traditional wired
networks where security, reliability, and bandwidth are of premium importance.
Still, a wireless network is a great solution for a few roaming laptops or tablet PCs
overlaying your wired office areas. To overcome the potential shortcomings of
wireless, we use HP and Cisco Wireless Access Points, and we can guide you through
the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground
up, Andromeda Technology Solutions can help. We can provide infrastructure wiring
for your voice, data, TV, cameras, overhead paging, etc. Having one company to
handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor
overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally
do a good job with this layout, we have a unique real-world approach that tends to
be more in line with what is actually needed for a working office. Involving us early
in the process will minimize the chance of having to run additional wires after your
construction is complete…when it's much more expensive to install!
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down
OR you need to add a new account OR remove an ex-employee's access OR countless
other items that need attention more regularly than you initially imagined. Ideally,
your IT service that performs these functions for you should also host your web and
email accounts to avoid delays, transfer issues, and any number of other potential
mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that.
Through our plans, you can also choose additional premium services like website hit
tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple
informational sites to complete new site designs featuring animation/video, multi-tiered
navigation, database-backed forms and social media interaction. We also have proven
expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that
needs to generate new business leads from its on-line presence!
We have extensive experience in all aspects of networking:
- Managed IT Services Support in Chicagoland
- Computer LANs
- Computer WANs
- Computer VPNs
- Computer Network Switches
- Data Backup/Business Continuity
- Data Network and Voice Wiring
- Wireless Networks
- Remote Access
- Multiple Locations
- Web/Email Hosting
We can implement and maintain every part of your business network.
If you need:
- Managed IT Services Support in Lombard, IL (60148)
- Data Network Setups & Cloud Services in Chicagoland
- Computer Networking in Lombard,IL
- IT Tech Support in Lombard, IL (60148)
- Install Servers, Firewalls, Data Security in Lombard,IL
- Internet Network Setup in Chicagoland
- Firewall Network Security in Illinois
- Remote Office data networks in Lombard, IL (60148)
...this is where you
need to be!
Not Ready To Call Us Yet?
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AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Twitter has long had a reputation for being at the mercy of bots that have been used to sway public discourse and opinion.
Often, these bots are controlled via Twitter API apps that allow the authors to automate most of their actions, such as tweets, follows, and likes.
In the face of Facebook's recent grilling before congress, Twitter has decided to take a more proactive stance, and has recently announced major changes to their policies.
The first part of the company's statement to that effect reads as follows:
"Starting today, all new requests for access to Twitter's standard and premium APIs are required to go through a new individual approval process."
In addition to the newly announced approval process, the company moved decisively to cut off more than 143,000 apps they deemed to be in violation of the company's terms of service.
The more robust approval process requires app developers to provide more information about themselves and the ultimate purpose of the apps they design.� Additionally, Twitter has put a hard cap on the number of apps that developers can create and manage, which tops out at ten.� If developers need to run more than that, they'll need special permission from Twitter, and they'll have to provide a compelling reason to justify the need.
Beginning September 10th, 2018, the company will be placing additional restrictions on every Twitter App which will control their use rates.
The new rate limits (per app) will be:
- 300 Tweets and Retweets per hour
- 1,000 likes per 24 hours
- 1,000 follows per 24 hours
- 15,000 direct messages per 24 hours
The company reserves the right to either remove or further restrict these limits for legitimate reasons.
On top of all that, Twitter has also modified its Twitter API support page to include an option for reporting "bad apps" that break one of the company's policies.� According to the company, the combined effect of all of these changes should "help cut down on the ability of bad actors to create spam on Twitter via their APIs."
While it remains to be seen how effective these changes will be, kudos to Twitter for taking action.