What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for Joliet, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
Here is just a quick list demonstrating the breadth of IT services you can expect from Andromeda:
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
What is the Co-Managed IT Services model? Your Top 3 Questions Answered Oct 02, 2020
Co-managed IT service (CoMITS) is a rather new idea that creates a partnership between an internal IT department and an external service company like Andromeda. Co-Managed IT Services are essentially meant to help you get more done by augmenting specific elements of your IT Service and infrastructure with a professional outsourced IT team. The best part about it is the CoMITS relationship is fully customizable so you get what you need without paying for what you don’t.
Who is it for?
The co-managed IT service structure is built to be a partnership between an internal IT person/team and an MSP. It takes cooperation between the two to give an organization the best service, security, and maintenance possible.
Co-Managed IT is a great fit for:
- Your IT department that may be overwhelmed with tasks and may need some support.
- Your internal IT support that may be lacking in one or more specific skillsets. CoMIT services will fill in that gap. Andromeda provides the specialists in all fields and lends them to your organization.
How does It Work?
As stated above, the co-managed IT partnership is fully customizable, so it can mean different things to different organizations but here are a few solutions to think about:
- Internal IT handles everything with workstations & users with Andromeda handling your servers & infrastructure.
- Basically, the opposite of #1. Andromeda handles workstations & users, while you handle servers & infrastructure.
- Andromeda handles emergencies. We offer tools and best practices for your internal IT and may also do the monitoring of systems. When anything outside your internal IT departments scope of expertise comes up, we are here to support them and handle any issues. Basically, Andromeda becomes familiar with your systems, then waits on the sidelines until you need us. We have the familiarity to handle the situation quickly and painlessly.
- We are your specialists. This will seem similar to #3, but it really isn’t. When you are making hardware purchases, we can offer our advice, do the purchasing for you and also installation. Any time the internal person/team has a question, our specialist are available for consult. This includes training, monitoring, best practices and procedures, access to tools, support, management, back-up and recovery, among many other services.
- Some subset of services that is customized to fit your needs.
Is Co-managed IT For You And Your Organization?
If you have an IT person or team, then the answer is yes! Because this solution is completely customizable for your organization, there is no scenario where we can’t partner for the best results. We would both be looking out for the ultimate success of your business.
Because of the customization of the partnership, we are flexible to integrate our services with your needs. We don’t force our way on your team. We don’t step in and take over. We do work together and share responsibilities and knowledge.
Our ultimate goal is to support your organization. Our main focus and expertise as an MSP becomes a tool to use for the success of your business. This collaboration gives your team whatever they need to do the best job possible.
If you have any questions about CoMITS, then our team is here to answer them. Let’s start a conversation.
The post What is the Co-Managed IT Services model? Your Top 3 Questions Answered appeared first on Andromeda Technology Solutions.Layered Network Security: 5 Components Every Layered Security Solution Should Have & Why Employee Training Is A Must Have Nov 02, 2020
Securing your data and your network is a big job. If you’re looking at trends or the news, you can probably guess that network security is only going to get more important and cumbersome in the future.
Cybersecurity is now a common household term and that’s a good thing. The page has been turned on data security and people regularly recognize that we need to protect ourselves both personally and professionally from cyber crime and related threats.
To illustrate where the cybersecurity and cyber crime industries are moving here are a few stats (full article here):
- Cyber crime damage costs are predicted to hit $6 trillion annually by 2021
- Cybersecurity spending to exceed $1 trillion by 2021
- Global ransomware incidents hit a rate of one attack every 14 seconds in 2019
The threats to data and networks are clearly going nowhere so it is important that you have a plan in place to protect your business (and yourself).
Different software applications and hardware solutions are designed to address specific security concerns. This means that while one solution may give you complete protection from one threat, it may not be suited to protect you from another.
The solution for these weak points is to ‘layer’ your security and design a solution that covers and protects your network to the best of its abilities.
What You Should Expect From A Layered Network Security Solution
A good layered security solution for your network is going to include the following components:
1. Professional Firewall Solution –
Your firewall is designed to help protect your network from external threats. It does this by blocking access to your network while allowing your users to communicate outside of the network. While a firewall is a great way to protect your network from intrusions, it can only protect your system from outside activity. A firewall cannot prevent one of your users from giving unauthorized permissions or access to programs or other users.
2. Professional Antivirus Software –
Antivirus software is a standard security solution designed to detect and block malware, viruses and other bugs from taking action against your network. An antivirus solution typically depends on a predefined catalog of known issues. The software uses this catalog to block those known issues from impacting you. The issue with this is that new viruses, malware, spyware and bugs are produced daily. If your solution is not actively updating and monitoring the internet for new incidents, it won’t be able to protect you from new threats in real time. Antivirus solutions also cannot always block a user from disregarding a warning and downloading a bad file/clicking on a bad link.
3. Email Spam Prevention/Filters –
Spam is more than just an annoying thing filling up your inbox. A majority of viruses and bugs that get through your firewall/antivirus do so by hiding in email messages. Cyber criminals know that if they send enough emails, somebody is going to click a bad link or download a compromised attachment. By filtering out spam, you dramatically decrease the opportunity for someone to accidentally introduce a virus to the network. Again though, spam filters don’t catch everything so they cannot prevent a user from making a mistake.
4. DNS Filtering/Protection –
DNS stands for Domain Name System. This piece of your network controls email delivery and is the component that allows you to browse websites. When configured, a DNS filter can prevent your employees from accessing specific types of sites. For example, a DNS filter can be set up to prevent employees from accessing social media or other blacklisted sites. This security also helps keep malware or other viruses from spreading throughout your network by masking your devices and server. This is one element of your network security that isn’t heavily impacted by regular users but if it is not set up properly and managed properly it can’t protect you from much.
5. Employee Training & Education –
You may have noticed that almost any of the security layers mentioned above have specific strengths and weaknesses. Additionally, each component had a weakness related to human or user error. The fact is that users and honest mistakes are the root cause of the majority of data breaches, viruses, downtime and incidents on your network. That doesn’t mean your employees and coworkers are intentionally breaking protocol or doing things wrong. Most of the time these are honest mistakes like clicking a link in an email, downloading a file with a hidden virus or visiting an infected/malicious site and unknowingly giving cyber criminals usernames & password information.
And That’s Just The Beginning…
These are just five common pieces of a layered network security setup. They all work together to help cover different vulnerabilities and behaviors. There are many other software and hardware solutions that can increase your layered network security and reduce vulnerability. Some of those include:
- Dark Web Monitoring Services
- Dual Authentication
- Password Management
- Data Backups
- Disaster Recovery Planning
- Scheduled & Regular Patches/Updates
- Security Protocols for Remote Devices
- Network Security Assessments (at least once a year)
The goal should be to protect your environment to the best of anyone’s ability and to educate/train your staff adequately to mitigate risk.
You will also want to make sure and take any specific compliance requirements or regulations for your industry into account. Most any business that has data needs to maintain certain standards for data protection.
To discuss any of the layers for a layered network security solution listed above or your environment please reach out to our team.
For more information on employee data security training go here.
The post Layered Network Security: 5 Components Every Layered Security Solution Should Have & Why Employee Training Is A Must Have appeared first on Andromeda Technology Solutions.Some Businesses Are Dangerously Avoiding Critical IT Security Updates Nov 13, 2020
How good is your IT staff at staying current when it comes to applying all the latest security patches? Unfortunately, the answer for most businesses is, "probably not as good as you think."
According to research conducted by Bitdefender, a staggering 64 percent of un-patched vulnerabilities discovered on corporate networks in 2020 involve bugs that date back to 2018 and before.
This mind blowing statistic has serious implications for your company, no matter what business you're in, and no matter how large or small your firm might be.
What the key finding means, in a nutshell, is that of the US businesses with one or more un-patched piece of code running on their network, there are fixes available for nearly two thirds of them. Worse, those fixes have literally been available for years. Not taking advantage of them is, from the perspective of a hacker, like leaving a neon sight above the front door of your business that reads, "we don't lock up at night - please, come in and steal from us!"
Everyone in the industry knows and understands that keeping up with all the latest patches for the software deployed across even a small network can be both frustrating and time consuming. It's certainly not one of the more glamorous aspects of the job.
Even so, it is absolutely critical, and it pays to do a periodic survey of all the software installed on your network and how long it's been since a security patch was applied. If you're looking for an inexpensive way to bolster the security of your company's network, making sure all the latest software security updates are installed should be your first stop.
Even if that's all you wind up doing, taking that one simple step will dramatically improve the overall security of your network, and that's a very good thing.