- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution provider for the occasional break-fix issue (HelpDesk and dispatchable techs)
Managed IT Services
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Hoffman Estates, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running well and with minimal downtime. Truly, a $20 network switch from the retail store down the street or the guy you know that "does some wiring on the side" is not going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that IT network wiring and switches are the vital backbones of your operation, Andromeda employs only experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
WANs, VPNs – Multiple Locations and Remote Access
We specialize in extending your network beyond the four walls of your main office. This might include remote or branch offices, mobile employees or remote access from your house for voice, video, file sharing and much more!
Wireless IT networks are quite popular and are fast becoming indispensible. However, they generally cannot achieve the same level of performance as traditional wired networks where security, reliability, and bandwidth are of premium importance. Still, a wireless network is a great solution for a few roaming laptops or tablet PCs overlaying your wired office areas. To overcome the potential shortcomings of wireless, we use HP and Cisco Wireless Access Points, and we can guide you through the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground up, Andromeda Technology Solutions can help. We can provide infrastructure wiring for your voice, data, TV, cameras, overhead paging, etc. Having one company to handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally do a good job with this layout, we have a unique real-world approach that tends to be more in line with what is actually needed for a working office. Involving us early in the process will minimize the chance of having to run additional wires after your construction is complete…when it's much more expensive to install!
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down OR you need to add a new account OR remove an ex-employee's access OR countless other items that need attention more regularly than you initially imagined. Ideally, your IT service that performs these functions for you should also host your web and email accounts to avoid delays, transfer issues, and any number of other potential mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that. Through our plans, you can also choose additional premium services like website hit tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple informational sites to complete new site designs featuring animation/video, multi-tiered navigation, database-backed forms and social media interaction. We also have proven expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that needs to generate new business leads from its on-line presence!
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
5 Critical Components Any Professional Disaster Recovery Plan Must Have Jul 03, 2017
We hear a whole lot about ransomware and cyber criminals these days. Andromeda helps our clients combat most data breaches with multi-tiered security solutions and employee training. But, every business is still vulnerable to incident. That is why a full proof and dependable Disaster Recovery & Business Continuity plan is an essential. Before you hit the world wide web searching for DR solutions and backup plans, take a look at these 5 critical components any professional disaster recovery plan must have.
Your disaster recovery plan should consider appropriate business continuity variables.
Disasters happen; they come in many shapes and sizes. Server crashes, accidental file deletion, physical disasters such as fire or flood and the increasingly common ransomware or malware infection are all scenarios.
You must ask two important questions yourself in regards to business continuity:
- How much time can pass between recovery points, ie: how much data can you afford to lose; this is commonly known in Business Continuity as RPO – Recovery Point Objective
- How much time can pass between the disaster and recovery, ie: how much time can you afford to lose; this is commonly known in Business Continuity as RTO – Recovery Time Objective
Ideally, your RPO and RTO are as low as possible.
A good Disaster Recovery Plan will consider these factors and have various options for restoring files, folders or even whole servers. On top of that, it is important that these options take into account minimalizing data loss and interruption.
Data should be stored both locally and offsite.
Many people have an easy time seeing the value in the offsite backup. Whether that’s tape drives taken offsite daily, external USB drives treated the same, or data sent to the cloud for storage, it carries with it a feeling of great comfort knowing that “if the building burns down” the data is still safe.
What few realize is what we mean when we speak about downtime, for incidents that are not quite as catastrophic as a burning building. In those cases, it can take an unacceptable amount of time to get your hands on that offsite backup or to download an entire server from the cloud.
With a Disaster Recovery Plan option that offers backups both locally and offsite (cloud based), you are able to restore large quantities of files and entire server images quickly. Your onsite device should also have the capability to virtualize as a temporary server in the event your main server crashes.
Find a disaster recovery plan option that provides multiple restore options
When you think about restoring from a disaster, you may believe that so long as you have a version of your data somewhere, you are secure. In reality though, your recovery time objective can be greatly impacted by the different options available to you after a disaster. A disaster recovery plan with multiple options for virtualization, restoration and data access is an absolute must.
You may have heard the term “virtualization” before. Being able to virtualize your server either on a physical device at your location or in the cloud simply means that you have a temporary solution that will keep your business up and running while you resolve whatever issue corrupted your data, server or situation in the first place.
A catastrophic hardware failure can put your business down for hours, sometimes days. Rushing that process up can incur huge costs as well: rush delivery, emergency dispatch etc. In the event of a hardware failure, a virtual copy of your last backup can be spun up. Once completed, you can resume working swiftly. This quick recovery allows you to deal with hardware replacements, scheduling and budgets in an organized fashion.
A top tier solution will provide you with onsite virtualization and an option to virtualize in the cloud. Cloud virtualization is not as quick and can produce some lag time. Nonetheless, in the event your backups are stolen or disaster strikes your building (fire, flood etc.) – the ability to spin up and virtualize data from the cloud means that your business is not at a standstill.
Find out what type of support a vendor provides for disaster recovery plans.
Your company does not want to struggle to get their files restored. You can’t wait hours and hours to restore a file you accidentally deleted. Don’t wait for hours to hear back on the status of a data restore. Your IT partner should understand the solution they are providing and be able to work with you directly. Cut out the intermediary. Ensure your vendor monitors all the warranties, all the software support calls, and all monitoring; ensuring your backups are humming all day every day – as they should be.
Don’t trust just any business continuity or disaster recovery plan solution.
There are literally hundreds of options out there for Disaster Recovery. A quick Google search will give you pages of results. Comparing them is mind numbing, and if we are being honest . . . who takes the time to do all that? Your first step is to find an IT partner that you trust. Check their references. See if they have case studies to show how a disaster recovery functions with the product. Ask for a demonstration of the product. This is serious stuff and you need to trust the hands maintaining and protecting your data.
The post 5 Critical Components Any Professional Disaster Recovery Plan Must Have appeared first on Andromeda Technology Solutions.Dark Web Series Part 1 – What Is the Dark Web & Why It Matters To You Dec 29, 2017
Ransomware, cybercrime, hackers . . .
It’s safe to say that you’ve at least heard of these terms in the news and if you are like most people, you’ve heard them over and over on the news, in the office and just in everyday conversation for the past few years.
This progression in the cybersecurity world may come with unique phrases and buzzwords but the trend itself is nothing new. Since the internet’s beginning, there have been people working to cause chaos.
Think computer viruses, Trojan horses, scams, spam, malware etc.
Like most technology, the internet is used predominantly for good. But, there are always a few bad apples who take good technology and choose to use it with less than the best intentions. And while there have always been “bad guys” out there trying to disrupt good works from being done, over the last decade and specifically in the last few years we’ve seen an incredible increase in spending, vulnerability and rates of incident for large scale cyber-attacks.
To put this in perspective, spending on cybersecurity is projected to exceed 1 trillion dollars by 2021. In 2017, information security (a subset of the cybersecurity industry) spending hit over 86 billion dollars.
On top of this, there has been a dramatic increase of incidents in the small to medium sized business arena. When a local business gets hit, it may not make the 5 o’clock news like Home Depot or Target, but it hurts just the same – and maybe even more.
The crazy thing when it comes to cybercrime, ransomware and other infections is that you can be doing regular updates, implement antivirus etc. and you still can fall victim to identity theft, breaches and other cyber incidents.
All of this cyber-security and cyber-crime discussion lays the groundwork for this Dark Web discussion.
What is the Dark Web?
First, what is the Dark Web? In a simple and brief explanation, the Dark Web is a mostly anonymous space online that you need special software to access. The experience is much like a normal internet browser but the sites and activities available are very different.
Many times the Dark Web is described using an iceberg illustration.
- The internet as we know it is what you can see above sea level.
- There is a larger space just below the surface of the iceberg where the ‘darknet’ lives, this is dominantly used for large data stores. Financial records, academic databases, government records etc. live here.
- Then there is the bottommost layer of the iceberg, this is the Dark Web – here you’ll find illegal activity like drug trafficking, illegal gun sales, and even personal data for sale.
Now, you may be thinking,
“This is interesting information but what in the heck does the Dark Web have to do with me? Why do I care about it? I don’t use it. I don’t know anyone who does. . .” And we get that, but even if you don’t use the Dark Web you may be on it.
The Dark Web is one of the largest sources of stolen data available to criminals. While some may use it to buy goods, other criminals purchase pieces of your information like credit card information, passwords, social security information and more to use for their own purposes.
When cybercriminals go to places like your local grocery store, Experian and other sites to wreak havoc, the information they steal ends up for sale on the Dark Web.
All of this taken into consideration, the everyday consumer and business professional shouldn’t be scanning these areas of the web to try and protect their data.
Instead, a business professional like yourself should make sure that you are following proper security protocols:
- Anti-Virus Software Regularly Updated and on every device
- Proper Firewalls and regular updates
- Employee training
- Regular Professional Backups (also regularly tested and verified)
- Disaster Recovery Plan
- Spam filtering
- Encourage employees to speak up if they see a weird email or link
- Bring in professional cyber security consulting
With all of these items and a few more in place, you make it much more difficult for a cyber-criminal to get into your network and steal your data. This in turn will help keep your data and that of your employees off of the Dark Web. Of course, nothing is foolproof and that is why an exceptional cyber-security partner should offer Dark Web monitoring.
Dark Web monitoring is a program some IT professionals offer businesses where scans are going on constantly in the background and are looking for a specific domain. When the scan recognizes your domain in a database, it flags the software and you are alerted to change passwords or address the breach.
This way, you are always a step ahead of the criminals without lowering yourself to the “Dark Web” itself.
We hope you found this first installment in our Dark Web series helpful. Look out for our next article in February focused on 5 ways you can keep your information off of the Dark Web entirely.
The post Dark Web Series Part 1 – What Is the Dark Web & Why It Matters To You appeared first on Andromeda Technology Solutions.Windows 10 Privacy Becoming More Transparent In Next Version Feb 05, 2018
All companies collect data on their customers, but some are better than others when it comes to being upfront about what kinds of data are collected.� Over the past year, Microsoft has made many moves that have been well-received by their enormous user base. �They've become increasingly transparent and offer an unprecedented level of control to the users themselves.
Last year, the company took its first major step, adding a pre-installation/pre-update Privacy Setting screen that allowed users to choose between two settings, Basic or Full, where global data collection was concerned.
Not long after, the company also added a Privacy section to the web dashboard of every Microsoft account, which allowed users to do things like:
- Exporting any of the data found on the dashboard
- Deleting specific items to allow for more individualized control
- Viewing and managing media consumption data, along with product and service activity
The most recent addition is the release of an app called "Windows Diagnostic Data Viewer," currently available on the Windows Store.� Right now, the app is available only to Windows Insiders, but is slated for release to the general public in April or May of this year.
As the name of the app suggests, it will not allow users to delete or manipulate any of the data collected, but it will provide an in-depth view of what data is collected. This would, at the very least, give system administrators the option to explore methods of disabling selected features in a bid to mitigate data collection.
Although the company is providing more options and becoming increasingly transparent, it has no plans to stop collecting telemetry data, insisting that it is essential in terms of making incremental product improvements and rapidly solving bug reports.� Like it or not, data collection is here to stay.