Professional IT Services that Andromeda Provides for Hoffman Estates, IL Businesses:

Managed IT Services
Hoffman Estates,IL

Andromeda offers a range of IT support plans—anything from month-to-month "time & materials"-based assistance to fixed IT service contracts that permit "no-brainer" conformance to an annual budget. Beyond the functions you would expect from a full-service MSP, you'll have a dedicated C‑CATs team that includes an Account Coordinator directing the same field and remote technicians day-to-day, month-to-month, and even year-to-year to manage your IT network needs.
This isn't simply a glorified Virtual CIO offering. Imagine the cost of hiring your own CIO AND tech team for this same level of customized service and knowledge of your particular (and evolving) network setup!

Cloud Services & Migrations

Typically, the biggest issue you'll face when initiating Cloud IT services is not the services themselves, but rather the proper migration of your existing IT services to the Cloud without loss of functionality, downtime, and scores of other details that could undermine the whole process. Andromeda has a long history of expertise in physical on-premises systems. Don't make the mistake of turning all your current systems over to a "Cloud expert"; we'll save you from a lot of heartache and pain with a virtually seamless Cloud migration from your current setup— whatever it is.

Data Backup & Recovery
Hoffman Estates,IL

It's a crazy world. Literally thousands of people you don't even know attempt to break or steal from systems like yours every day. Good 24/7 monitoring is a first line of defense, of course. But no matter how great and state-of-the-art your defenses are, you'll almost certainly succomb to a successful attack in time. That's why advanced data backup and data recovery need to be tools that you and your IT partner have at the ready from Day 1. Don't be tempted to "shortcut" this element of your network in the name of expediency or to save a few dollars. Ultimately, you'll lose out on both counts with that thinking. You need a complete and integrated solution that addresses every contingency as well as IT professionals who know how to make that happen.

Cyber Security

Not only do we provide multi-tier approaches to your network security, but Andromeda also provides built-for-you solutions for disaster recovery and business continuity devices. We provide, manage and monitor a variety of devices including physical hardware, Cloud-based and hybrid options. Our team actively monitors over 403 servers and 101 physical backup devices in the field. All with 100% local engineers and technicians.

Onsite/Remote Support
Hoffman Estates,IL

Andromeda's team is completely staffed by local technicians near Hoffman Estates,IL. No matter the hour, your issue is resolved quickly and professionally. In fact, 68% of incoming calls are connected to a live technician for immediate response. When a technician isn't available, our average response time is less than 30 minutes. And if that isn't impressive enough, emergency after-hours support response times average less than 10 minutes!

IT Network Management

IT networks are our bread-and-butter. We have provided these services to clients since 1994. Some have continued to rely on us for their evolving network needs since the very beginning. We stand behind our work day to day and year to year because we foster relationships with our client-partners that absolutely demand that of us. It's in our DNA and how we prefer to do business.

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPedia^SM library archive:

Co-managed IT service (CoMITS) is a rather new idea that creates a partnership between an internal IT department and an external service company like Andromeda.  Co-Managed IT Services are essentially meant to help you get more done by augmenting specific elements of your IT Service and infrastructure with a professional outsourced IT team. The best part about it is the CoMITS relationship is fully customizable so you get what you need without paying for what you don’t. 

Who is it for? 

The co-managed IT service structure is built to be a partnership between an internal IT person/team and an MSP. It takes cooperation between the two to give an organization the best service, security, and maintenance possible.  

Co-Managed IT is a great fit for:  

• Your IT department that may be overwhelmed with tasks and may need some support.  
• Your internal IT support that may be lacking in one or more specific skillsets.  CoMIT services will fill in that gap. Andromeda provides the specialists in all fields and lends them to your organization.

How does It Work? 

As stated above, the co-managed IT partnership is fully customizable, so it can mean different things to different organizations but here are a few solutions to think about: 

1. Internal IT handles everything with workstations & users with Andromeda handling your servers & infrastructure. 
2. Basically, the opposite of #1. Andromeda handles workstations & users, while you handle servers & infrastructure. 
3. Andromeda handles emergencies. We offer tools and best practices for your internal IT and may also do the monitoring of systems. When anything outside your internal IT departments scope of expertise comes up, we are here to support them and handle any issues. Basically, Andromeda becomes familiar with your systems, then waits on the sidelines until you need us. We have the familiarity to handle the situation quickly and painlessly. 
4. We are your specialists. This will seem similar to #3, but it really isn’t. When you are making hardware purchases, we can offer our advice, do the purchasing for you and also installation. Any time the internal person/team has a question, our specialist are available for consult. This includes training, monitoring, best practices and procedures, access to tools, support, management, back-up and recovery, among many other services. 
5. Some subset of services that is customized to fit your needs.

Is Co-managed IT For You And Your Organization? 

If you have an IT person or team, then the answer is yes! Because this solution is completely customizable for your organization, there is no scenario where we can’t partner for the best results. We would both be looking out for the ultimate success of your business.  

Because of the customization of the partnership, we are flexible to integrate our services with your needs. We don’t force our way on your team. We don’t step in and take over. We do work together and share responsibilities and knowledge. 

Our ultimate goal is to support your organization. Our main focus and expertise as an MSP becomes a tool to use for the success of your business. This collaboration gives your team whatever they need to do the best job possible. 

 If you have any questions about CoMITS, then our team is here to answer them. Let’s start a conversation. 

The post What is the Co-Managed IT Services model? Your Top 3 Questions Answered appeared first on Andromeda Technology Solutions.

Andromeda Technology Solutions provides full IT support and IT managed services for phone systems, website and SEO development, access control, security cameras, and integrated office security for businesses. We believe technology should just work – simple as that. Our team works daily to help our clients get more out of their technology to increase productivity, get rid of constant break/fix issues, and to provide proactive guidance for technology in the office.

Clutch is a B2B market research firm that connects service providers and buyers through data and verified research. Central to this process is client reviews. In their unique process, analysts have spoken directly with many of our clients and learned more about the services we provided. With an overall 4.7 rating, we’ve seen strong results from Clutch’s extensive research process. We are thrilled to be ranked highly on Clutch as a top IT management service in 2020.

Our clients’ participation made this award possible, and we want to thank them for their time and honest feedback. Below are excerpts from recent reviews:

“They have done a great job of communicating with us about all aspects of the project.” –CMO, Clear Spring Healthcare

“They’ve been great to work with.” –Director of IT, Family Health Network

“We have never had a problem that they weren’t able to find a solution for.” –Head of Comms, Digital Marketing & Social Media Public PR Company

Thank you to everyone who has contributed to our success as a company. We look forward to helping many more businesses in the Chicagoland area.

The post Andromeda Technology Solutions Awarded as Top IT Services Company in Illinois by Clutch appeared first on Andromeda Technology Solutions.

If you use an Apple device running iOS, then you'll want to update to the latest version (14.2) immediately.

In the latest update, Apple has patched a trio of 'Zero Day Vulnerabilities' known to have been used by hackers to exploit unpatched systems.

The three issues addressed are as follows:

CVE-2020-27930 - This issue is a remote code execution flaw in the iOS FontParser that allows attackers to execute commands arbitrarily, passing them through this gateway.

CVE-2020-27932 - This is a privilege escalation issue in the kernel of iOS that allows an attacker to run malicious code with kernel-level privileges.

CVE-2020-27950 - This one is a memory leak in the iOS kernel that allows an attacker to retrieve content from any iOS device's kernel memory.

The three flaws have been chained together in attacks against vulnerable system, and collectively, they allow an attacker to take complete control of any vulnerable device.

The fixes for the issues described above are also available for iPadOS, with the release of version 14.2, and watchOS 5.3.8, 6.2.9, and 7.1. If you have an older generation iPhone, you can also make sure you're protected by downloading iOS version 12.4.9.

These issues appear to be related to a trio of recently discovered and patched flaws in ChromeOS and a single Zero Day issue found in Windows 10. According to Shane Huntley, the Director of Google's Threat Analysis Group, none of the recently discovered issues had anything to do with any sort of election targeting. Although as is the case with issues like these, Google declined to provide specific details about how these attacks work or exactly who was targeted.

Zero Day Vulnerabilities are about as serious as they come, so even if you're not normally in a big rush to update your system, you should make an exception in this case. Kudos to Google for launching the Zero Day project, and to Apple for their fast action in addressing these recently discovered issues and patching them in a bid to help keep their users safe. That's how it's done.

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