What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for Hinsdale, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
Here is just a quick list demonstrating the breadth of IT services you can expect from Andromeda:
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Guidelines & Tips for Employees Working Remotely Mar 30, 2020
Working remotely, whether short-term or permanent comes with many perks, but it also poses many new risks for the security of your organization’s data. For example, if an employee-owned device (laptop, PC, etc.) is infected, that could compromise your business network as well.
We’ve developed a list of guidelines and tips to assist you as you prepare to work from home in a safe, functional work environment. Note, this list is intended for guidance and information purposes only. If you have any questions regarding these tips, please reach out to your supervisor or IT provider for additional information.
Guidelines & Tips
- Ensure that you have the ability to lock your devices (laptop, PC, etc.) and any business relevant information when not in use. Cable locks for laptops should be used when necessary. Laptops and devices should be locked out of sight and/or in the trunk if it must be left in a vehicle unattended
- Avoid using your personal devices for work-related business
- Safely perform conversations without visitors eavesdropping or shoulder surfing, especially while working in a mobile setting, such as a coffee shop
- Protect the data you are accessing by using a VPN to log into the company network, and ensure you are protecting data visible on your screen with a screen protector. This is especially critical for employees who are required to be HIPAA compliant, PCI compliant, etc.
- Restrict the use of devices containing business-relevant information. Do not let family members, friends, or anyone but yourself use company-owned devices or personal devices used for business purposes
- Use strong unique passwords on all your devices and accounts to prevent unauthorized access
- Change default Wi-Fi Router passwords
- Enable WPA-2 or higher encryption
- Ensure your local router firmware is up to date
- Limit the use of public Wi-Fi. Always use a VPN when connecting to public Wi-Fi. Never use public Wi-Fi to send sensitive information without a VPN
- Ensure all personal devices are secure with company-provided or personally owned antivirus and anti-malware software company
- Updated IoT device firmware (smart thermostats, surveillance cameras, etc.)
- Ensure default passwords are changed
- Ensure the software on all devices within your home network are kept up to date (corporate laptop, IOT devices such as cameras and smart thermostats, personal laptops/tablets, etc.)
- Review and follow corporate Bring Your Own Device (BYOD) and other relevant policies and procedures
- Remote Work Employee Awareness
- Be extremely cautious of email phishing scams
- Limit social media use
- Don’t reveal business itineraries, corporate info, daily routines, etc.
We provide this list of guidelines to assist you as you work from home. These tips are meant to facilitate a safe, functional work environment.
Note, this list is intended for guidance and information purposes only. If you have any questions regarding these tips, please reach out to your supervisor or IT provider for additional information. We are always here to assist in your transition in any way possible. Give us a call to pick up this conversation today (815) 836-0030 or email us.
The post Guidelines & Tips for Employees Working Remotely appeared first on Andromeda Technology Solutions.5 Cyber Security Features/Protocols Your Business Needs To Protect Against Scammers, Hackers & Cyber Criminals Jul 31, 2020
Sometimes it sounds like the news and cyber experts are on loop or a broken record. Every day there is a new report about cyber security, threats and the like. But while these stories and warnings may start to seem like white noise in the background, the threats are still here and they are very real.
The upside of all of this coverage and conversation is that business owners are wising up and with the topic of cyber security taking center stage, users and business owners alike are being more proactive when it comes to protecting and educating themselves.
In the spirit of education we’d like to dive a little deeper into 5 features/protocols you can set up at your office to beef up your IT Security.
Top 5 Cyber Security Features/Protocols
Multi Factor Authentication
This feature is nothing new but it is becoming more and more common across all kinds of accounts. Financial services, email, social media and other applications/accounts are making use of multi or dual factor authentication. Essentially you have a password and second form of identification to prove your identity. Sometimes this is a randomly generated code – think Facebook’s code generator.
Another type of multi or dual factor authentication uses biometric data for identity verification. Things like a fingerprint or a retina scan are examples of this type of security measure. In fact, last month we took a look at biometrics, integrated security and banking applications – read more about that.
An Employee Training Program
Statistically over 80% of all breaches and intrusions occur after an employee error. Clicking a link in an email, downloading a malicious file, visiting an infected website . . . there are so many ways this can happen and most of the time it isn’t intentional either. The best way to prevent this from happening is an ongoing security program for yourself and employees. A good program will have a varied focus: compliance standards for personal and customer info (commonly known as pii or personally identifiable information), strategies for recognizing and avoiding email scams, proper security protocols for best practices at the office and more. In 2017 Andromeda recognized this need and released our PII Protection/Cyber Security Training Program. See full details here.
Business Grade Firewall
A good firewall is your first defense against intrusion. With proper intrusion detection and intrusion prevention settings you arm yourself against cyber criminals and hackers. On top of that, a business grade firewall solution is an important piece of hardware when you want to set up public and private networks. You definitely don’t want guests at your building or passersby accessing company documents or networks because of low cyber security protocols.
Regularly Scheduled Updates/Patching
New viruses and threats hit the market every day. On top of that, hackers and criminals discover new vulnerabilities almost as fast as developers can protect against them. This is why keeping up to date and on top of patching and updates is so important. For instance, the WannaCry virus everyone heard so much about this year took advantage of a vulnerability that had already been addressed by a Windows patch. If companies had proactively updated and maintained their updates/patches, they wouldn’t have been as vulnerable to an attack.
This ties into both firewall protocols and employee training but of course, the fewer random emails that make it into your employee inboxes, the fewer links and files you need to worry about employee’s (or even yourself) clicking on. A professional spam tool can be configured to your liking and can do a whole lot to prevent content from making it to those that might accidentally infect your network. See the photos below for a few examples of emails we protect customers from on a daily basis.
As always, Andromeda is here to help you protect yourself and your business from these ongoing threats. Take the first step today and sign up for a cyber security audit with our team of experts.
The post 5 Cyber Security Features/Protocols Your Business Needs To Protect Against Scammers, Hackers & Cyber Criminals appeared first on Andromeda Technology Solutions.Latest Windows 10 Update Fixes SSD Defrag Issue Sep 18, 2020
Do you have a solid- state drive (SSD)? If so, you're probably aware that recent builds of Windows 10 have introduced an unexpected issue.
It causes the automatic maintenance feature of the OS to kick in and defragment SSDs much more frequently than they should be, which greatly reduces their useful lives.
The way the feature was supposed to work was that Windows Automatic Maintenance would defrag an SSD once a month. The bug, however, caused the date of the last defragmentation not to be recorded by the system, which caused the OS to assume that it was time after each system restart.
That's problematic on two levels. First and most obviously, because it increases your risk of catastrophic data loss. Second, SSD's are significantly more expensive than their HDD counterparts.
Fortunately, Microsoft didn't waste any time addressing the issue. The company's most recent update, Windows 10 2004, released as part of the most recent Patch Tuesday Update (KB4571744, build 19041.488) remedies the issue. Once this update is installed, the Windows 10 Automatic Maintenance function will work properly where SSD's are concerned.
There are a couple of silver linings here:
First, while SSD's are probably the future, they currently only represent a minority of hard drives in use.
Secondly, since SSD's were the only types of drives impacted, you may not have even been aware of the issue. Even if you are, it hasn't been happening for long enough to significantly shorten the life of the SSD you have, and the fix to prevent more damage is as simple as installing the latest update.
Even if you're not in the habit of installing Windows 10 updates as soon as they're available, if you have a solid-state drive, you'll want to make this one a priority.