What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for Hinsdale, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
Here is just a quick list demonstrating the breadth of IT services you can expect from Andromeda:
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
9 FAQs About Office 365 Nov 04, 2019
When you are trying to decide which programs to purchase for your business, it is important to understand all the benefits of each. Office 365 has so many built in conveniences it is hard to picture any other option coming close.
Here are the 9 most frequently asked questions and answers about Microsoft Office 365 to help you make the best decision for your business:
1. What is the difference between Office 2019 and Office 365?
In Office 365 Business Premium, you get both the cloud and desktop versions of classic Office applications: Word, Excel, PowerPoint, Outlook, Publisher, and Access which will work on various devices (PC, Mac, iOS and Android to name a few). Additional programs/features from applications like OneNote, OneDrive and SharePoint are also included.
Along with new applications, Office 365 allows users to receive the most up to date features and software in “real time”. This means that your cloud applications are updated automatically as Microsoft rolls out updates.
It should be mentioned though, that desktop versions of the O365 suite are updated alongside regular Windows updates. So, those updates occur as your IT team updates your workstations. For Andromeda Managed IT Services clients, this happens weekly.
2. How does live collaboration work in Office 365?
A great productivity boost comes with live collaboration in Office 365. Multiple teammates can open the same document at the same time to work together.
Additionally, you can chat with teammates during editing to keep teammates on the same page. This can be done directly in the documents themselves or using Microsoft’s application Microsoft Teams.
3. Do I need an internet connection to run Office 365?
For Office 365 Business Premium and Enterprise licenses, internet access is required to install and activate all the latest releases of the applications. Once completed, you can download desktop versions of your Office Applications to use both on and offline.
NOTE: The Office 365 Business Essentials subscription includes ONLY cloud–based versions of the Microsoft Office Suite. This subscription does require internet access to use.
4. What security features does Office 365 include?
Office 365 has more than 1,000 security and privacy features available for use. Office 365 offers Advanced Threat Protection to guard your business against some of the sophisticated phishing and ransomware attacks designed to harm your business. Office 365 also includes compliance options/features to help ensure your business meets industry compliance. For more information on specific compliance and security features straight from Microsoft, you can go here.
5. How much OneDrive storage space do I get with my subscription?
By default, 1TB of storage is included with OneDrive. Added storage is available for purchase.
6. Do I have control of my documents with an Office 365 subscription?
Yes. You own and manage all your own documents. You can choose to store them online in OneDrive or locally to your computer or even direct to other Office 365 applications.
If you ever chose to cancel your Office 365 Subscription, make sure to have all staff save any documents in their OneDrive or other applications to a physical drive. You can also purchase OneDrive storage separately, but it is best to consult your IT team on the best solution for your business.
7. Are my documents stored in OneDrive available offline?
Yes. You can access OneDrive files both online and offline. The local offline files will take up some space on your machine but an internet connection is not required. You can also have what is called “on demand” settings enabled that will save certain files locally and others in the cloud as you choose.
If you are working offline, save your changes before exiting your program and OneDrive will update your files in the cloud once you reconnect to the internet.
8. Do the applications work the same on the computer as on my mobile phone?
The answer to this is really a yes and no. Office 365 has desktop, cloud and mobile versions of applications available. They all function the same. Meaning word is still going to create word documents and you will have most functions/features available across all devices.
The difference in functionality comes out in the way you use the applications on different devices. For instance, Word on your mobile device looks slightly different than on desktop, but this is to help with usability.
9. If I need help with my Office 365 set-up, who can I call?
Andromeda Technology Solutions has an entire team of experts in Installing and managing your Office 365 applications and permissions. Give us a call to help with any questions, and we will answer your questions or send out someone to solve your computer issues.
The post 9 FAQs About Office 365 appeared first on Andromeda Technology Solutions.Stop These 3 Hazardous File Sharing Habits Yesterday! Jan 03, 2020
File sharing is an essential portion of any business. It is the way we get information from one person to another. BUT, it can also be the way hackers gain access to your sensitive information – files or, worst of all, confidential data.
If you’re using Dropbox, OneDrive, Google Drive, or other consumer-grade file sharing and cloud sync applications – or if you depend on file sharing of any kind to run your business (hint . . . you do)- listen up!
Here are 3 habits you should break yourself and your staff of immediately.
Top 3 File Sharing Habits to Break
1) Using Consumer Grade Solutions . . .
Consumer grade solutions are just that . . . consumer grade. You aren’t a ‘consumer’, you’re a business owner with sensitive data to protect. With more and more employees/businesses depending on BYOD (Bring Your Own Device) as well as the ability to access files any time & any place, it is important that your file sharing system is professional grade. Look for enterprise grade security options like SSL Encrypted Transfer, Firewall Protection, Password Protection and Virus Scanning.
2) Emailing Files Without Proper Encryption . . .
You may not care if a hacker gets a hold of your grocery list or photos of the family dog, but when it comes to confidential data such as financial statements, medical records or other sensitive materials, it is safe to say you cannot afford criminals sniffing through your files. For this reason, NEVER send files via email without proper encryption. Business grade email and proper practices can nip this in the butt. You’d be amazed how many files fall into the laps of cyber criminals this way though.
3) Using Flash Drives…
You spend time and hard earned resources to protect your network from outside threats . . . only to destroy everything when you innocently plug in an infected flash drive you picked up innocuously enough at a trade show. Flash drives bypass security systems you have in place and may run automatically without being checked for infection by your antivirus solution. If you must continue using flash drives . . . at a minimum update your antivirus to prohibit autorun and mandate scans to all USB-attached devices when plugged into your PCs.
The post Stop These 3 Hazardous File Sharing Habits Yesterday! appeared first on Andromeda Technology Solutions.Major T-Mobile Outage Was Not A DDOS Attack Jun 27, 2020
Rumors were recently swirling around cellphone carrier T-Mobile. Fears were running rampant that a massive DDOS attack may be underway on the heels of a major outage.
The rumors spread like wildfire through the internet. At one point, even a US Senator got involved, retweeting a rumor that the attack was supposedly based out of China.
The company's IT staff duly sprang into action, but as they conducted their research, it quickly became apparent that something else was going on. That 'something else' turned out to be a problem with one of the company's leased fiber circuits. Apparently, the company was in the process of making some changes to the way network traffic was routed. Things began to go badly, leading to a series of cascade failures, which ultimately caused a widespread outage.
Neville Ray is T-Mobile's President of Technology. Once the company had a firm handle on what was going on, he tweeted the following information in a series of messages in an attempt to assuage concerned.
"Our engineers are working to resolve a voice and data issue that has been affecting customers around the country. We're sorry for the inconvenience and hope to have this fixed shortly."
A follow up message read:
"Teams continue to work as quickly as possible to fix the voice and messaging problems some are seeing. Data services are now available and some calls are completing. Alternate services like WhatsApp, Signal, iMessage, Facetime etc. are available. Thanks for your patience."
A few hours after that, Mr. Ray sounded the all clear, stating that the issue had been resolved and apologizing again for the inconvenience.
More complete information recently published on T-Mobile's website reads, in part as follows:
"This is something that happens on every mobile network, so we've worked with our vendors to build redundancy and resiliency to make sure that these types of circuit failures don't affect customers...
This redundancy failed us and resulted in an overload situation that was then compounded by other factors. This overload resulted in an IP traffic storm that spread from the Southeast to create significant capacity issues across the IMS (IP multimedia Subsystem) core network that supports VoLTE calls."
Despite the rapid response, many of the company's customers took to Twitter to express their frustrations. Their frustration is justified with how much more heavily so many people are leaning on technology during the pandemic. Sadly, this will almost certainly not be the last time we encounter problems like this until things begin to return to something closer to normal.