- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution provider for the occasional break-fix issue (HelpDesk and dispatchable techs)
Managed IT Services
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Harvey, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running well and with minimal downtime. Truly, a $20 network switch from the retail store down the street or the guy you know that "does some wiring on the side" is not going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that IT network wiring and switches are the vital backbones of your operation, Andromeda employs only experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
WANs, VPNs – Multiple Locations and Remote Access
We specialize in extending your network beyond the four walls of your main office. This might include remote or branch offices, mobile employees or remote access from your house for voice, video, file sharing and much more!
Wireless IT networks are quite popular and are fast becoming indispensible. However, they generally cannot achieve the same level of performance as traditional wired networks where security, reliability, and bandwidth are of premium importance. Still, a wireless network is a great solution for a few roaming laptops or tablet PCs overlaying your wired office areas. To overcome the potential shortcomings of wireless, we use HP and Cisco Wireless Access Points, and we can guide you through the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground up, Andromeda Technology Solutions can help. We can provide infrastructure wiring for your voice, data, TV, cameras, overhead paging, etc. Having one company to handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally do a good job with this layout, we have a unique real-world approach that tends to be more in line with what is actually needed for a working office. Involving us early in the process will minimize the chance of having to run additional wires after your construction is complete…when it's much more expensive to install!
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down OR you need to add a new account OR remove an ex-employee's access OR countless other items that need attention more regularly than you initially imagined. Ideally, your IT service that performs these functions for you should also host your web and email accounts to avoid delays, transfer issues, and any number of other potential mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that. Through our plans, you can also choose additional premium services like website hit tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple informational sites to complete new site designs featuring animation/video, multi-tiered navigation, database-backed forms and social media interaction. We also have proven expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that needs to generate new business leads from its on-line presence!
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Why Good Camera Systems Need Great IT Pros May 15, 2017
Would you be OK with a criminal or competitor watching you and your office via your own CCTV security cameras . . . ?
Didn’t think so.
Security and camera systems, like many other technologies, are becoming more and more integrated within IT networks and infrastructure. This is great for ease of use, capabilities and increased protections. However, it can also open up additional avenues and risks for your company if managed incorrectly.
Imagine all the information someone could snag with limited access to your CCTV system.
You wouldn’t trust your IT to “some guy” (at least we hope not). You should give the same respect to your security systems. It may be a good idea to buy a system from Costco or Amazon. But those off brand systems are easily hacked and they may carry pre-installed malware. Just last year a slew of security camera systems purchased on Amazon were found to be infected and could be hijacked by hackers to access data and camera footage illegally.
In almost all cases, some part of your security camera system needs an IT professional involved to finish the job and configured correctly. You can either trust the camera guy as he fumbles his way around your network, potentially leaving easily accessed holes in your protection, or try to get the camera guy and your IT guy to coordinate and work together (what we call a scheduling nightmare). Or, you can hire a professional technology services firm that does both.
Why Chose Andromeda’s Security Cameras?
Andromeda understands the intricate relationships security technologies have with your IT. We have specialized technicians in each area. They work together with a vast understanding of the security that both your CCTV system and your network need. Also, because we sell only professional grade hardware and software (Honeywell) the chance of a hack on these pieces is much less than the cheaper no-name brands.
Security threats are everywhere these days. You don’t need to make yourself more vulnerable. Do not create a gaping hole in your enterprise via the very thing that is there to help protect you. Reach out to our team today if you are considering any security projects. We ensure that the solution you choose is right for your business needs, but most importantly, we make sure it is installed correctly and you are protected.
The post Why Good Camera Systems Need Great IT Pros appeared first on Andromeda Technology Solutions.3 Critical Steps You MUST Take To Avoid WannaCry And Ransomware Like It Jun 05, 2017
Last month the world was hit by one of the largest cyber security attacks in history- affecting more than 200,000 organizations in 150 countries. WannaCry ransomware, the perpetrator of this attack, took advantage of outdated patches and software licenses. Infected computers and business owners risked losing critical data if they didn’t pay the ransom.
As cyber security & prevention experts, we are happy to report that not a single client of Andromeda Technology Solutions was affected by this attack because of our security protocols and procedures. The same can’t be said for Cook County.
Industry experts predict that this ransomware attack will hit again. Tech experts remain unsure how the new approach might be deployed – in a similar fashion or with a new “2.0” virus. While the specifics of future cyber security attacks are uncertain, we know some things for sure. Proper protocol is CRITICAL for data security and the safety of your business.
Ransomware: The Numbers **
- Almost 50% of Small Businesses have experienced some form of cyber attack
- MORE than 70% of attacks target Small Business
- As many as 60% of small businesses that experience a data breach go out of business within 6 months.
These numbers are scary. Cyber security demands the attention of business owners globally and the efforts of hackers/cyber criminals are only increasing. These criminals want your money and they don’t care about the damage left behind.
That being said, there is hope and there are measures you can take to prevent your business from becoming a victim of ransomware.
3 Security Protocols You MUST Implement Immediately For The Safety Of Your Data, Your Business AND Your Wallet . . .
- Update ALL Microsoft Licenses to Windows 7 At A Minimum & Maintain Up To Date Security Patching – Cyber criminals are no dummies. WannaCry and other viruses like it take advantage of out of date licenses. Too often, business owners sacrifice the security of their network because they don’t want to go through the grief of updating to the latest Microsoft License. Andromeda recommends updating ALL PC’s to Windows 7 at a minimum and, more importantly, make sure you perform regular patch and security updates.
- Test & Verify ALL Data Backups – When is the last time you tested and verified your backups? Are you backing up your data at all? How long would it take your current IT provider to get you back up in running in the event of a disaster (virtualization time)? It is a FACT . . . you will be hit by some form of ransomware, malware or virus. The real question becomes, do you have the protocols in place to defend and beat the attack? One of the most important things you can do to safeguard yourself is perform regular backups. (We recommend daily at a minimum). A cybercriminal can’t hold your data hostage if you follow this simple practice. AND – don’t accept a verbal confirmation your data continuously remains backed up as proof. Your IT partner should provide you regular, real time, proof that your data is backed up securely and that it can be visualized in an agreed upon length of time. If your IT provider can’t give these stats and proofs to you, time to find a new partner.
- Educate Your Team On How These Attacks Work And Where They Come From – Every office has that one employee that will click on ANYTHING (hopefully it isn’t you). Continued education is one of the first lines of defense against these attacks. Employees should know:
- What to look out for
- What phishing scams look like
- What to do when they suspect an email or link is suspect
- NEVER to check personal email at work
Proper spam filters set by your IT group should prevent the majority of these emails from getting to your inbox. However, it only takes ONE CLICK and an entire network is infected before you know what happened.
Ransomware Prevention constantly changing, be sure to stay on top of newest trends
When all is said and done, cyber security is an everyday battle. Hackers and criminals will keep attacking until you don’t have something they want. These 3 Security protocols are only the tip of the iceberg and should be part of a multiphase approach implemented by your internal staff and your IT partner. If you have any questions, please reach out to a representative at Andromeda today.
If you’ve found this article on ransomware prevention interesting, you might also want to consider attending our upcoming Executive Lunch & Learn Seminar.
**Statistics sourced from the National Cyber Security Alliance
The post 3 Critical Steps You MUST Take To Avoid WannaCry And Ransomware Like It appeared first on Andromeda Technology Solutions.Older iPhones Are Being Purposefully Throttled, According To Apple Jan 10, 2018
Not long ago, observant Reddit users noted and began discussing a curious phenomenon. It appeared that older iPhones were unexpectedly slowing down, and no one could name the reason why.
It caught the attention of a number of security researchers who delved more deeply into the issue, including a man named John Poole, who confirmed the Reddit claims. His tests confirmed that on iPhone 6s and 7s, Apple made tweaks to iOS versions 10.2.1 through 11.2.0.
These changes are designed to throttle the phone's performance when the battery degrades beyond a certain point. While the company itself has subsequently confirmed the findings, they didn't offer much in the way of a detailed explanation other than to say:
"Our goal is to deliver the best experience for customers, which includes overall performance and prolonging the life of their devices. Lithium-ion batters become less capable of supplying peak current demands when in cold conditions, have a low battery charge or as they age over time, which can result in the device unexpectedly shutting down to protect its electronic components.
Last year we released a feature for iPhone 6, iPhone 6s and iPhone SE to smooth out the instantaneous peaks only when needed to prevent the device from unexpectedly shutting down during these conditions. We've now extended that feature to iPhone 7 with iOS 11.2, and plan to add support for other products in the future."
If you have an older iPhone, you may find yourself in disagreement that throttling its performance optimizes your user experience, and admittedly, it isn't an optimal solution. On the other hand, having your phone power down unexpectedly when the battery life still reads 40 percent can be worse than annoying.
The only way around it is to replace your battery, which will not trigger the throttle built into the OS.