What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for Burr Ridge, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
Here is just a quick list demonstrating the breadth of IT services you can expect from Andromeda:
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
What is the Co-Managed IT Services model? Your Top 3 Questions Answered Oct 02, 2020
Co-managed IT service (CoMITS) is a rather new idea that creates a partnership between an internal IT department and an external service company like Andromeda. Co-Managed IT Services are essentially meant to help you get more done by augmenting specific elements of your IT Service and infrastructure with a professional outsourced IT team. The best part about it is the CoMITS relationship is fully customizable so you get what you need without paying for what you don’t.
Who is it for?
The co-managed IT service structure is built to be a partnership between an internal IT person/team and an MSP. It takes cooperation between the two to give an organization the best service, security, and maintenance possible.
Co-Managed IT is a great fit for:
- Your IT department that may be overwhelmed with tasks and may need some support.
- Your internal IT support that may be lacking in one or more specific skillsets. CoMIT services will fill in that gap. Andromeda provides the specialists in all fields and lends them to your organization.
How does It Work?
As stated above, the co-managed IT partnership is fully customizable, so it can mean different things to different organizations but here are a few solutions to think about:
- Internal IT handles everything with workstations & users with Andromeda handling your servers & infrastructure.
- Basically, the opposite of #1. Andromeda handles workstations & users, while you handle servers & infrastructure.
- Andromeda handles emergencies. We offer tools and best practices for your internal IT and may also do the monitoring of systems. When anything outside your internal IT departments scope of expertise comes up, we are here to support them and handle any issues. Basically, Andromeda becomes familiar with your systems, then waits on the sidelines until you need us. We have the familiarity to handle the situation quickly and painlessly.
- We are your specialists. This will seem similar to #3, but it really isn’t. When you are making hardware purchases, we can offer our advice, do the purchasing for you and also installation. Any time the internal person/team has a question, our specialist are available for consult. This includes training, monitoring, best practices and procedures, access to tools, support, management, back-up and recovery, among many other services.
- Some subset of services that is customized to fit your needs.
Is Co-managed IT For You And Your Organization?
If you have an IT person or team, then the answer is yes! Because this solution is completely customizable for your organization, there is no scenario where we can’t partner for the best results. We would both be looking out for the ultimate success of your business.
Because of the customization of the partnership, we are flexible to integrate our services with your needs. We don’t force our way on your team. We don’t step in and take over. We do work together and share responsibilities and knowledge.
Our ultimate goal is to support your organization. Our main focus and expertise as an MSP becomes a tool to use for the success of your business. This collaboration gives your team whatever they need to do the best job possible.
If you have any questions about CoMITS, then our team is here to answer them. Let’s start a conversation.
The post What is the Co-Managed IT Services model? Your Top 3 Questions Answered appeared first on Andromeda Technology Solutions.3 ways cloud computing helps the environment Apr 08, 2020
Celebrating Earth Day serves as a reminder of how fragile our planet is and how important it is to protect it. With a few simple changes to the way we use technology solutions at work, we can help make a big impact.
Did you know that just switching to cloud computing can help the environment? It’s true!
3 ways cloud computing helps the environment…
1. Energy Conservation.
No onsite servers can save businesses on energy usage. This is important because when you consume less power, you reduce the number of toxic fumes released by power plants, conserve the earth’s natural resources, and protect ecosystems from destruction.
Ask your technology providers about their cloud environments to learn more about different techniques these businesses take to ensure green practices in cloud computing.
2. Work Anywhere, Anytime.
When you place your work, projects, and data on the cloud it allows you and your staff to be able to work from anywhere at anytime* without driving back to the office. This saves on travel to and from the office which decreases emissions, and increases productivity.
3. Allows For A Paperless Workspace.
The cloud empowers your team to print fewer documents and collaborate using SaaS (Software as a Service) tools – meaning less paper wasted by staff. Additionally, less printing means you will use less ink and most offices won’t be upset about double cost savings here!
Have a great Earth Day and smile because you just helped save the environment.
*Some cloud solutions require an active internet connection to work
The post 3 ways cloud computing helps the environment appeared first on Andromeda Technology Solutions.Toy Company Mattel Was Latest Victim Of Ransomware Attack Nov 14, 2020
When you were growing up, your parents probably bought you all sorts of toys made by Mattel. From Hotwheels to Barbie to the full line of Toy Story toys and more, Mattel is a global force in the world of toys.
In fact, they are the second largest toy maker in the world, with more than 24,000 employees and gross revenue of nearly six billion dollars in 2019.
On July 28th, 2020, the company's network was successfully breached and a strain of ransomware deployed against them, which encrypted some of the company's files and caused disruptions in the firm's ongoing operations.
The company released an official disclosure about the incident which reads in part, as follows:
"On July 28, 2020, Mattel discovered that it was the victim of a ransomware attack on its information technology systems that caused data on a number of systems to be encrypted. Promptly upon detection of the attack, Mattel began enacting its response protocols and taking a series of measures to stop the attack and restore impacted systems. Mattel believes it has contained the attack and, although some business functions were temporarily impacted, Mattel was able to restore its critical operations."
Part of the company's response was to launch a forensic investigation in cooperation with law enforcement. That process has been completed, and based on its conclusion, Mattel updated their initial disclosure. It now says that it does not appear that any customer, supplier, consumer or employee data was exfiltrated by the hackers.
Of interest, neither the initial disclosure or the update gave any indication of the specific ransomware strain used, or the exact scale of the impact. Although there's circumstantial evidence that suggests the strain in question was Trickbot.
Whatever the strain, the bottom line is that no customer data appears to have been stolen. So if you have an account on Mattel's website, there's nothing you need to do, except be aware that the attack occurred.