What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for Bloomingdale, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
Here is just a quick list demonstrating the breadth of IT services you can expect from Andromeda:
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
5 Critical Components Any Professional Disaster Recovery Plan Must Have May 29, 2020
We hear a whole lot about ransomware and cyber criminals these days. Andromeda helps our clients combat most data breaches with multi-tiered security solutions and employee training. But, every business is still vulnerable to incident. That is why a full proof and dependable Disaster Recovery & Business Continuity plan is an essential. Before you hit the world wide web searching for DR solutions and backup plans, take a look at these 5 critical components any professional disaster recovery plan must have.
Your disaster recovery plan should consider appropriate business continuity variables.
Disasters happen; they come in many shapes and sizes. Server crashes, accidental file deletion, physical disasters such as fire or flood and the increasingly common ransomware or malware infection are all scenarios.
You must ask two important questions yourself in regards to business continuity:
- How much time can pass between recovery points, ie: how much data can you afford to lose; this is commonly known in Business Continuity as RPO – Recovery Point Objective
- How much time can pass between the disaster and recovery, ie: how much time can you afford to lose; this is commonly known in Business Continuity as RTO – Recovery Time Objective
Ideally, your RPO and RTO are as low as possible.
A good Disaster Recovery Plan will consider these factors and have various options for restoring files, folders or even whole servers. On top of that, it is important that these options take into account minimalizing data loss and interruption.
Data should be stored both locally and offsite.
Many people have an easy time seeing the value in the offsite backup. Whether that’s tape drives taken offsite daily, external USB drives treated the same, or data sent to the cloud for storage, it carries with it a feeling of great comfort knowing that “if the building burns down” the data is still safe.
What few realize is what we mean when we speak about downtime, for incidents that are not quite as catastrophic as a burning building. In those cases, it can take an unacceptable amount of time to get your hands on that offsite backup or to download an entire server from the cloud.
With a Disaster Recovery Plan option that offers backups both locally and offsite (cloud based), you are able to restore large quantities of files and entire server images quickly. Your onsite device should also have the capability to virtualize as a temporary server in the event your main server crashes.
Find a disaster recovery plan option that provides multiple restore options
When you think about restoring from a disaster, you may believe that so long as you have a version of your data somewhere, you are secure. In reality though, your recovery time objective can be greatly impacted by the different options available to you after a disaster. A disaster recovery plan with multiple options for virtualization, restoration and data access is an absolute must.
You may have heard the term “virtualization” before. Being able to virtualize your server either on a physical device at your location or in the cloud simply means that you have a temporary solution that will keep your business up and running while you resolve whatever issue corrupted your data, server or situation in the first place.
A catastrophic hardware failure can put your business down for hours, sometimes days. Rushing that process up can incur huge costs as well: rush delivery, emergency dispatch etc. In the event of a hardware failure, a virtual copy of your last backup can be spun up. Once completed, you can resume working swiftly. This quick recovery allows you to deal with hardware replacements, scheduling and budgets in an organized fashion.
A top tier solution will provide you with onsite virtualization and an option to virtualize in the cloud. Cloud virtualization is not as quick and can produce some lag time. Nonetheless, in the event your backups are stolen or disaster strikes your building (fire, flood etc.) – the ability to spin up and virtualize data from the cloud means that your business is not at a standstill.
Find out what type of support a vendor provides for disaster recovery plans.
Your company does not want to struggle to get their files restored. You can’t wait hours and hours to restore a file you accidentally deleted. Don’t wait for hours to hear back on the status of a data restore. Your IT partner should understand the solution they are providing and be able to work with you directly. Cut out the intermediary. Ensure your vendor monitors all the warranties, all the software support calls, and all monitoring; ensuring your backups are humming all day every day – as they should be.
Don’t trust just any business continuity or disaster recovery plan solution.
There are literally hundreds of options out there for Disaster Recovery. A quick Google search will give you pages of results. Comparing them is mind numbing, and if we are being honest . . . who takes the time to do all that? Your first step is to find an IT partner that you trust. Check their references. See if they have case studies to show how a disaster recovery functions with the product. Ask for a demonstration of the product. This is serious stuff and you need to trust the hands maintaining and protecting your data.
The post 5 Critical Components Any Professional Disaster Recovery Plan Must Have appeared first on Andromeda Technology Solutions.Andromeda Technology Solutions Awarded as Top IT Services Company in Illinois by Clutch Sep 21, 2020
Andromeda Technology Solutions provides full IT support and IT managed services for phone systems, website and SEO development, access control, security cameras, and integrated office security for businesses. We believe technology should just work – simple as that. Our team works daily to help our clients get more out of their technology to increase productivity, get rid of constant break/fix issues, and to provide proactive guidance for technology in the office.
Clutch is a B2B market research firm that connects service providers and buyers through data and verified research. Central to this process is client reviews. In their unique process, analysts have spoken directly with many of our clients and learned more about the services we provided. With an overall 4.7 rating, we’ve seen strong results from Clutch’s extensive research process. We are thrilled to be ranked highly on Clutch as a top IT management service in 2020.
Our clients’ participation made this award possible, and we want to thank them for their time and honest feedback. Below are excerpts from recent reviews:
“They have done a great job of communicating with us about all aspects of the project.” –CMO, Clear Spring Healthcare
“They’ve been great to work with.” –Director of IT, Family Health Network
“We have never had a problem that they weren’t able to find a solution for.” –Head of Comms, Digital Marketing & Social Media Public PR Company
Thank you to everyone who has contributed to our success as a company. We look forward to helping many more businesses in the Chicagoland area.
The post Andromeda Technology Solutions Awarded as Top IT Services Company in Illinois by Clutch appeared first on Andromeda Technology Solutions.New Features Have Been Added to Office 365 Sep 10, 2020
If you're an Office 365 user, you'll be pleased to know that that Word for the web now has two cool new features: Transcribe and support for voice commands.
Currently, the transcription capabilities are somewhat limited, but are still robust enough to be genuinely useful. At present, it only supports transcribing audio into US English.
In order to make use of that feature, you need to be using Microsoft Edge, Chrome, or some other Chrome-based browser. The best part about the new feature is that the actual transcription takes place on the web, so there's no need to download and install a third-party app to handle audio files.
In addition to that, the new transcription feature automatically detects different speakers in recorded conversations and transcribes them accordingly, which makes it easier to follow the flow of conversation in a transcript generated in Word.
Dan Parish, the company's Manager of Natural User Interface and Incubation, had this to say about the new feature:
"Your transcript will appear alongside the Word document, along with the recording, which enables you to leverage your transcript to create great content in the way that works best for you."
Although these may change at any time, currently, Microsoft has placed the following parameters on use of the new feature:
- Users are limited to five hours of transcription time per month
- Uploaded audio files must be in one of the following formats:
- Uploaded files may not exceed 200 mb in size.
Even given these restrictions, this is an awesome new addition.
The second enhancement to talk about here are the voice commands.
Dan Parish had a few words to say on that topic as well:
"We've been adding voice commands to Dictate so that you can break away from the keyboard. Whether on the desktop or mobile (or transitioning between devices), you can stay in the flow and focus on your message by using dictation with voice commands to add, format, edit, and organize your text."
Microsoft has a full list of Dictate commands the software will accept, and the system even understands a variety of symbols, which is super convenient.
Kudos to Microsoft for the amazing addition. It's absolutely fantastic and will make your life easier.