What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for Berwyn, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
Here is just a quick list demonstrating the breadth of IT services you can expect from Andromeda:
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Importance of Segmenting Your Network in Manufacturing and Logistics Jul 17, 2020
There are likely many kinds of devices and many different elements that makeup the unique network infrastructure at your manufacturing, logistics, transportation or distribution (MLTD) business. You probably have many of the standard devices we see across most of our IT clients – firewalls, routers, access points, switches etc.
Not to mention any connected devices related to your production, staging or shipping processes.
In recent years, the MLTD industries have been heavy targets for cybercrime and cybercriminals. This has been largely attributed to the way these businesses use technology and the fact that many businesses in these industries are leaning on older systems and technologies that are specific to their business models.
Criminals have caught onto this issue and are attacking known weak points, disrupting production, and grinding businesses to a halt.
One important step you can take to defend against this is to segment your networks and add layers to protect the different networks of your business.
What does it mean to segment my network?
Essentially, all this means is separating different groups or functions at your business into different networks so that you can control them individually.
The most common network segmentation we perform and encounter in the MLTD market is between the operations network (back office) and the production network (on ‘the floor’ of your facility) and the BYOD Network (for guests and staff devices).
Why do I want to segment my network?
Segmenting your network helps to keep all of the appropriate activities in their appropriate lanes. For instance, you don’t want your employees surfing the web on their cell phones on the same network that your primary business functions on.
Imagine an employee accidentally clicked a bad link and infected/shut down the whole network – you’d likely want this to happen in an area that didn’t impact the entire business. Instead, if you segment properly, the impact would be restricted to the BYOD or Guest network and your employees couldn’t use WIFI on their personal devices until you got things cleaned up.
Now, imagine this same example hits your back office. An employee opens an email and unknowingly gets infected with ransomware. That ransomware now spreads throughout the office and all PCs are down. With proper network segmentation, you have an added layer that will help protect your production floor from being infected. With a good <<business continuity plan – Link to that other article on business continuity>> your team can work on resolving the issues in the office but the production network would not be impacted.
The post Importance of Segmenting Your Network in Manufacturing and Logistics appeared first on Andromeda Technology Solutions.9 FAQs About Office 365 Nov 04, 2019
When you are trying to decide which programs to purchase for your business, it is important to understand all the benefits of each. Office 365 has so many built in conveniences it is hard to picture any other option coming close.
Here are the 9 most frequently asked questions and answers about Microsoft Office 365 to help you make the best decision for your business:
1. What is the difference between Office 2019 and Office 365?
In Office 365 Business Premium, you get both the cloud and desktop versions of classic Office applications: Word, Excel, PowerPoint, Outlook, Publisher, and Access which will work on various devices (PC, Mac, iOS and Android to name a few). Additional programs/features from applications like OneNote, OneDrive and SharePoint are also included.
Along with new applications, Office 365 allows users to receive the most up to date features and software in “real time”. This means that your cloud applications are updated automatically as Microsoft rolls out updates.
It should be mentioned though, that desktop versions of the O365 suite are updated alongside regular Windows updates. So, those updates occur as your IT team updates your workstations. For Andromeda Managed IT Services clients, this happens weekly.
2. How does live collaboration work in Office 365?
A great productivity boost comes with live collaboration in Office 365. Multiple teammates can open the same document at the same time to work together.
Additionally, you can chat with teammates during editing to keep teammates on the same page. This can be done directly in the documents themselves or using Microsoft’s application Microsoft Teams.
3. Do I need an internet connection to run Office 365?
For Office 365 Business Premium and Enterprise licenses, internet access is required to install and activate all the latest releases of the applications. Once completed, you can download desktop versions of your Office Applications to use both on and offline.
NOTE: The Office 365 Business Essentials subscription includes ONLY cloud–based versions of the Microsoft Office Suite. This subscription does require internet access to use.
4. What security features does Office 365 include?
Office 365 has more than 1,000 security and privacy features available for use. Office 365 offers Advanced Threat Protection to guard your business against some of the sophisticated phishing and ransomware attacks designed to harm your business. Office 365 also includes compliance options/features to help ensure your business meets industry compliance. For more information on specific compliance and security features straight from Microsoft, you can go here.
5. How much OneDrive storage space do I get with my subscription?
By default, 1TB of storage is included with OneDrive. Added storage is available for purchase.
6. Do I have control of my documents with an Office 365 subscription?
Yes. You own and manage all your own documents. You can choose to store them online in OneDrive or locally to your computer or even direct to other Office 365 applications.
If you ever chose to cancel your Office 365 Subscription, make sure to have all staff save any documents in their OneDrive or other applications to a physical drive. You can also purchase OneDrive storage separately, but it is best to consult your IT team on the best solution for your business.
7. Are my documents stored in OneDrive available offline?
Yes. You can access OneDrive files both online and offline. The local offline files will take up some space on your machine but an internet connection is not required. You can also have what is called “on demand” settings enabled that will save certain files locally and others in the cloud as you choose.
If you are working offline, save your changes before exiting your program and OneDrive will update your files in the cloud once you reconnect to the internet.
8. Do the applications work the same on the computer as on my mobile phone?
The answer to this is really a yes and no. Office 365 has desktop, cloud and mobile versions of applications available. They all function the same. Meaning word is still going to create word documents and you will have most functions/features available across all devices.
The difference in functionality comes out in the way you use the applications on different devices. For instance, Word on your mobile device looks slightly different than on desktop, but this is to help with usability.
9. If I need help with my Office 365 set-up, who can I call?
Andromeda Technology Solutions has an entire team of experts in Installing and managing your Office 365 applications and permissions. Give us a call to help with any questions, and we will answer your questions or send out someone to solve your computer issues.
The post 9 FAQs About Office 365 appeared first on Andromeda Technology Solutions.Intel AMT Releases Security Update For Some Processors Sep 17, 2020
Recently, Intel released a very important update designed to address nine separate security flaws in their chipsets as part of their September 2020 Platform Update.
Of the flaws addressed by this fix, one of them is a critical issue revolving around the company's Active Management Technology (AMT) and Intel Standard Manageability platforms.
That's important because the AMT is used in a wide range of Intel Processors and correcting that flaw in particular helps keep a vast number of machines safe.
This vulnerability, tracked as CVE-2020-8758 has a severity score of 9.8 and is especially dangerous because it allows remote escalation of privileges when successfully executed. At the root, the vulnerability exists due to improper buffer restrictions in the network subsystem.
Jerry Bryant, Intel's Director of Communications, had this to say about the issue:
"For customers using Intel vPro systems that do not have AMT provisioned, an authenticated user with local access to the system may still be able to escalate privileges. If the platform is configured to use Client Initiated Remote Access (CIRA) and environment detection is set to indicate that the platform is always outside the corporate network, the system is in CIRA-only mode and not exposed to the network vector."
The central question then, is are you vulnerable and do you need the update? The simple answer is that you're vulnerable if you have any of the following AMT and ISM versions (or older):
If there's a silver lining to be found, it lies in the fact that there's currently no evidence that this flaw is being actively exploited by hackers.
Naturally, given time, that will change, so the clock is ticking to get your systems updated.
A full list of the flaws addressed by the latest update is available on Intel's website, but if it's been a while since you've applied one, this one is well worth making a priority.