- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution provider for the occasional break-fix issue (HelpDesk and dispatchable techs)
Managed IT Services
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Bensenville, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running well and with minimal downtime. Truly, a $20 network switch from the retail store down the street or the guy you know that "does some wiring on the side" is not going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that IT network wiring and switches are the vital backbones of your operation, Andromeda employs only experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
WANs, VPNs – Multiple Locations and Remote Access
We specialize in extending your network beyond the four walls of your main office. This might include remote or branch offices, mobile employees or remote access from your house for voice, video, file sharing and much more!
Wireless IT networks are quite popular and are fast becoming indispensible. However, they generally cannot achieve the same level of performance as traditional wired networks where security, reliability, and bandwidth are of premium importance. Still, a wireless network is a great solution for a few roaming laptops or tablet PCs overlaying your wired office areas. To overcome the potential shortcomings of wireless, we use HP and Cisco Wireless Access Points, and we can guide you through the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground up, Andromeda Technology Solutions can help. We can provide infrastructure wiring for your voice, data, TV, cameras, overhead paging, etc. Having one company to handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally do a good job with this layout, we have a unique real-world approach that tends to be more in line with what is actually needed for a working office. Involving us early in the process will minimize the chance of having to run additional wires after your construction is complete…when it's much more expensive to install!
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down OR you need to add a new account OR remove an ex-employee's access OR countless other items that need attention more regularly than you initially imagined. Ideally, your IT service that performs these functions for you should also host your web and email accounts to avoid delays, transfer issues, and any number of other potential mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that. Through our plans, you can also choose additional premium services like website hit tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple informational sites to complete new site designs featuring animation/video, multi-tiered navigation, database-backed forms and social media interaction. We also have proven expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that needs to generate new business leads from its on-line presence!
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Stop These 3 Hazardous File Sharing Habits Yesterday! Mar 06, 2017
File sharing is an essential portion of any business. It is the way we get information from one person to another. BUT, it can also be the way hackers gain access to your sensitive information – files or, worst of all, confidential data.
If you’re using Dropbox, OneDrive, Google Drive, or other consumer-grade file sharing and cloud sync applications – or if you depend on file sharing of any kind to run your business (hint . . . you do)- listen up!
Here are 3 habits you should break yourself and your staff of immediately.
Top 3 File Sharing Habits to Break
1) Using Consumer Grade Solutions . . .
Consumer grade solutions are just that . . . consumer grade. You aren’t a ‘consumer’, you’re a business owner with sensitive data to protect. With more and more employees/businesses depending on BYOD (Bring Your Own Device) as well as the ability to access files any time & any place, it is important that your file sharing system is professional grade. Look for enterprise grade security options like SSL Encrypted Transfer, Firewall Protection, Password Protection and Virus Scanning.
2) Emailing Files Without Proper Encryption . . .
You may not care if a hacker gets a hold of your grocery list or photos of the family dog, but when it comes to confidential data such as financial statements, medical records or other sensitive materials, it is safe to say you cannot afford criminals sniffing through your files. For this reason, NEVER send files via email without proper encryption. Business grade email and proper practices can nip this in the butt. You’d be amazed how many files fall into the laps of cyber criminals this way though.
3) Using Flash Drives…
You spend time and hard earned resources to protect your network from outside threats . . . only to destroy everything when you innocently plug in an infected flash drive you picked up innocuously enough at a trade show. Flash drives bypass security systems you have in place and may run automatically without being checked for infection by your antivirus solution. If you must continue using flash drives . . . at a minimum update your antivirus to prohibit autorun and mandate scans to all USB-attached devices when plugged into your PCs.
The post Stop These 3 Hazardous File Sharing Habits Yesterday! appeared first on Andromeda Technology Solutions.Holy Big Brother! Google Location History: An All Knowing Function You Probably Didn’t Know You’ve Enabled Jul 31, 2017
Technology has changed our world forever. What’s the first thing you do before you get out of bed in the morning? Chances are it has something to do with your smartphone. These items open up worlds of possibilities but they can also bring issues and privacy conflicts with them. For this month’s IT article we bring you an article from our President and CEO Jeff Borello on the intersection of instant access (google) and user privacy (location sharing) – focusing on something called: Google Location History. Without further ado . . .
Holy Big Brother
Have you ever heard of Google Location History?
Yeah, me neither.
Let me start by saying I am not a guy that cares about intrusions on my privacy. I don’t care if the government is listening to my phone calls or reading my Emails. I figure I am not doing anything wrong – so if they are interested in my boring life – so be it. Especially if it helps them catch some bad guys.
Now, with that said, even I was a little freaked out when I discovered how much Google and my Google App know about my daily movements.
These days, almost everyone has a Google login and is quite often signed into their account – especially from a mobile device.
So, let’s play a little game. Where were you on January 17th at 4pm? You probably don’t remember, but if you have location services enabled on your device . . . Google does.
Google Location History is a comprehensive (and by that I mean every detail imaginable) history of places you have visited as tracked and logged by your smartphone’s GPS function. Besides being comprehensive, it also has a very long memory – like years.
Give this a try to see if Google Location History is enabled on your phone.
- From a desktop browser, go to Maps.google.com (from your phone you need to open the Google Maps App)
- Sign in to your Google account (if you aren’t already). Top right-hand corner will either show a Letter (first letter of your login) or a Sign In button.
- Click the 3-bar menu in the top left corner and select “Your Timeline”
- If you see some bar graph data there, click the bar for a given day shown from the last month.
- How long did it take you to get to work that day?
- Where did you have lunch?
- Did you walk anywhere during the day?
- Did you take any pictures? (Yes, those might be logged in there as well)
See a screenshot below of my recent trip to Nashville. Yep, lunch at Monell’s (great place BTW) from 12:25 to 2:06 and dinner at 9:14 at the Peg Leg Porker BBQ
Walking, driving, flying. It knows and records those differently.
So, the obvious question is why on earth would you want something this invasive turned on? The answer is convenience. As often is the case, to gain some convenience you need to give up some privacy.
It is this information that Google uses to help you throughout your day. It will inform you of traffic issues based on your travel habits and places you may visit often. The more information the system has on you, the more helpful an AI-powered app (Google Assistant) can be.
Okay, I have Google Location History turned on. Now what?
The good news is you do have control over this. If you aren’t comfortable being tracked, you can turn this feature off. From the Timeline there is an option to Pause that feature, which in effect disables it until you turn it back on. You can also delete your entire location history as well, or just delete individual entries if you wish.
Of course, as long as the GPS is enabled on your phone, there are still plenty of apps out there that could be tracking you. Only truly private solution is to disable the GPS completely (which probably causes you more issues than you think) or just leave your phone at home (yeah, right).
Is Google Location History too much an invasion on your privacy? That is for you to decide but at least now you’re aware you are under the microscope.
The post Holy Big Brother! Google Location History: An All Knowing Function You Probably Didn’t Know You’ve Enabled appeared first on Andromeda Technology Solutions.If your Point Of Sale Uses Oracle, Update Now Feb 12, 2018
Oracle is currently the third-largest provider of POS (Point of Sale) software on the market today, which means that there's a fairly good chance you're using an Oracle POS system.� If you are, there's trouble ahead.� A recently discovered security flaw could put your system at risk.
Oracle has already identified and patched the security flaw, but there's a problem.� Since POS systems are deemed "mission critical" by most businesses, System Administrators rarely schedule maintenance for them on fears that an unstable patch or update could cause undue downtime for the company.� Because of that, it will likely be a month or more before the new update finds its way to all 300,000 of the at-risk systems.
As security flaws go, this one is fairly nasty, too, as it allows a hacker to collect configuration files from any vulnerable Micros POS system.� This data can then be used to grant the hacker full, unrestricted access to the POS system, �as well as the database and server it feeds information to.
Most hackers attacking a POS would be content with simply collecting credit card details for resale on the Dark Web However, with this exploit, any sort of malware could be installed to use against the company later.
Even worse, a hacker need not be in close proximity to the device in question.� A carefully crafted HTTP request could trigger the security flaw and open the door.� Of course, if a hacker is in close proximity to the system, then there are many easier ways to infect it.� One only needs to distract the sales clerk long enough to attach a simple Raspberry Pi board equipped to run the exploit code and the damage is done.
The bottom line is, if you use an Oracle POS, make installing the latest security patch a priority.� You'll be vulnerable until you do.