- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution provider for the occasional break-fix issue (HelpDesk and dispatchable techs)
Managed IT Services
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Arlington Heights, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running well and with minimal downtime. Truly, a $20 network switch from the retail store down the street or the guy you know that "does some wiring on the side" is not going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that IT network wiring and switches are the vital backbones of your operation, Andromeda employs only experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
WANs, VPNs – Multiple Locations and Remote Access
We specialize in extending your network beyond the four walls of your main office. This might include remote or branch offices, mobile employees or remote access from your house for voice, video, file sharing and much more!
Wireless IT networks are quite popular and are fast becoming indispensible. However, they generally cannot achieve the same level of performance as traditional wired networks where security, reliability, and bandwidth are of premium importance. Still, a wireless network is a great solution for a few roaming laptops or tablet PCs overlaying your wired office areas. To overcome the potential shortcomings of wireless, we use HP and Cisco Wireless Access Points, and we can guide you through the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground up, Andromeda Technology Solutions can help. We can provide infrastructure wiring for your voice, data, TV, cameras, overhead paging, etc. Having one company to handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally do a good job with this layout, we have a unique real-world approach that tends to be more in line with what is actually needed for a working office. Involving us early in the process will minimize the chance of having to run additional wires after your construction is complete…when it's much more expensive to install!
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down OR you need to add a new account OR remove an ex-employee's access OR countless other items that need attention more regularly than you initially imagined. Ideally, your IT service that performs these functions for you should also host your web and email accounts to avoid delays, transfer issues, and any number of other potential mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that. Through our plans, you can also choose additional premium services like website hit tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple informational sites to complete new site designs featuring animation/video, multi-tiered navigation, database-backed forms and social media interaction. We also have proven expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that needs to generate new business leads from its on-line presence!
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
3 Ways Data Encryption Can Save You From Unnecessary Stress, Spending & Headaches Sep 04, 2017
When you think of data encryption, you might imagine top-secret files and espionage. Historically, militaries and governments protected messages and sensitive information using encryption. These days encryption has many more uses. And with hackers and cyber criminals constantly after your data, it is important that you make use of this security measure.
Encryption is defined as scrambling data or text to make it unreadable. This protects stored data and personal information from displaying to those without a proper clearance or key to decode that information. There are all kinds of pieces of information you have on file that a disgruntled employee or criminal could make use of:
- Home addresses
- Email Addresses
- Drivers Licenses
- Credit Card information
- Social Security Numbers
- Date of birth
- Medical history or records
- Financial information – routing numbers, account numbers etc.
Depending on your industry, this information may be subject to state and federal regulation, hefty fines and, in cases of negligence, even jailtime (we’re talking hundreds of thousands of dollars). Businesses close their doors over this stuff.
While employee training and proper cyber protocols are great at protecting you and your business from user error and data breach – encryption is an added layer of security every business benefits from.
3 Ways Data Encryption Can Save You From Unnecessary Stress, Spending & Headaches
- Encryption Saves Your Reputation – More and more employees are working on the go in 2017. With employees working from home, sales staff in the field and the hustle and bustle of every day, you don’t want to hold your employees back or decrease productivity by preventing devices from leaving the office. But imagine your employee runs into the neighborhood Starbucks and leaves their company laptop in their front seat. While they are ordering their venti latte, a criminal breaks into their car and steals their belongings – your laptop included. Now you’re out the hardware but more importantly, you have a criminal at large with sensitive data. If this data has any sensitive personally identifiable information (PII) on it, you are required to report the incident. Do you want your customers losing valuable trust in your company? In fact, this fear of reputational damage is the reason that three out of every four victims to ransomware, data breach or cyber-attack do not report the incident. Think back to 2013 when 41 million people found out Target compromised their sensitive data. You’d probably think twice about shopping there again if you were one of them. If the stolen laptop had been encrypted, you wouldn’t have to report an incident. The criminal would have no way of deciphering data on the equipment.
- Encryption Keeps Designated Information Private – Let’s bring this example back into your office for a moment. Even if you don’t keep sensitive customer information on file or process credit cards. You have personal information for employees on file: Performance reviews, social security numbers, salary information and more. You don’t need a hacker or even a disgruntled employee gaining access to these records. With encryption you can ensure that even if an employee accidentally or intentionally stumbles into an area they shouldn’t be, they can’t make sense of any of that information.
- Encryption Can Save You From The Unexpected – Whether a device goes missing from the office, is stolen from a front seat or possibly snatched by a disgruntled employee, you can’t have sensitive information at large. Your reputation aside, as mentioned earlier, these types of breaches can result in very large fines, prosecution and years in prison. Nobody needs that on their mind every night. With encryption you can rest easy that even in the wrong hands, your data can’t be manipulated or exposed. To take this a step further, certain encryption management tools have the ability to remotely disable and even wipe devices. This comes in handy in all of the examples we have described. So now, not only is the information on your device useless, but after your IT company takes necessary steps, the device shows nothing but the “blue screen of death”.
Encryption is a powerful tool. It is an incredibly useful and we would say necessary piece of your cyber security and data protection plan. It is important that you protect sensitive information. Even if you don’t want to believe it, there are criminals and people out there that would wreak havoc with that data if given the chance.
For more information on our encryption software and other cyber security training, protocols and plans, give us a call at (815) 836-0030.
And be sure to click here and explore our Unlimited Security Training Program. Over 80% of data breaches are a result of human error and the first step to prevention is education.
Mention this blog and receive 50% off your first annual subscription.
The post 3 Ways Data Encryption Can Save You From Unnecessary Stress, Spending & Headaches appeared first on Andromeda Technology Solutions.Network Security Assessment – The Single Most Important Cyber Security Tool You Are Neglecting Every Year May 01, 2017
Why you should have a network security assessment at least once per year
Let’s face it – our digital world is under constant attack and your corporate network is one of the biggest targets out there. Why? Because it also tends to be an easy mark. Year after year we see large scale attacks against corporations, but did you know that the majority of cyber incidents occur against small business? Ask yourself, when was the last time you had a professional network security assessment? We’d like to share why assessments are an important piece of the multi-layered approach to cyber security for your business.
Let’s start by stating something that you might not expect a tech company to express. At some point, your network and computer systems WILL BE breached by some type of cyber attack. No amount of effort or software can protect you 100%. The key is to take as many steps as you can to make it less likely you will be hacked or more realistically, take as many steps to ensure that a breach can do no real or sustainable harm to your business. No approach on the market can guarantee you will never be breached and if you run into an IT firm or product that tries to make this guarantee . . . run for the hills because it just “ain’t” true.
Now, there are the obvious steps that you can take to protect yourself and make it harder on the criminals:
- good Email habits
- anti-malware software
- employee training
- a professional Disaster Recover (DR) plan/device
However, there is another tool in the arsenal that you should use regularly and that is an annual (at minimum) Network Security Assessment.
How Is A Network Security Assessment Done?
Your IT support company can do an assessment; they should then give you a risk report displaying areas that need to be tightened up. If your IT company does not perform these, it may be time to start looking into someone new. Cyber threats are more prevalent every day and it is important to partner with an IT company that recognizes this and protects your business accordingly.
We find that our assessment usually uncovers security threats and holes; even when a business has the right practices and has done their research. Cyber security is a daily battle. When we run our assessment we use the results to constantly improve the defenses of our clients. And that is why, like most things in tech, an assessment should be a regular event.
The Network Security Assessment Is Done. What’s Next?
The network security assessment itself is not the only thing to request though. It is equally important to make sure that your firm supplies you with a report of their findings. This report should be simple to understand, contain an overall score and give you a breakdown of each issue found, along with how serious those specific issues are. Ask for an action plan detailing fixes for any issues that are found. Why go through the assessment if you aren’t going to DO anything with the data?
How important and helpful are these reports? We are an IT company with a background protecting our partners from risk, we place protections in place for our partners and still find ways to improve our customer cyber safety every time we run an assessment.
Why? Because cyber security is a dynamic, ever changing landscape and you need to proactively search for issues. Don’t let yourself learn the hard way. You never want to discover there is a hole in your cyber security by way of an attack or breach.
Interested in a Network Security Assessment?
If this article has you questioning your current setup, or if you are simply interested in starting a conversation regarding the cyber security protections necessary for your business, a network security assessment with Andromeda is a great place to start. With this in mind, we will be discounting our network security assessment thru 05/31/17. Fill out the form below for access to our promotional rate and begin a discussion with one of our security experts.
Fill out the form below to receive a $500 discount on a Network Security Assessment valid for the month of May
The post Network Security Assessment – The Single Most Important Cyber Security Tool You Are Neglecting Every Year appeared first on Andromeda Technology Solutions.Older iPhones Are Being Purposefully Throttled, According To Apple Jan 10, 2018
Not long ago, observant Reddit users noted and began discussing a curious phenomenon. It appeared that older iPhones were unexpectedly slowing down, and no one could name the reason why.
It caught the attention of a number of security researchers who delved more deeply into the issue, including a man named John Poole, who confirmed the Reddit claims. His tests confirmed that on iPhone 6s and 7s, Apple made tweaks to iOS versions 10.2.1 through 11.2.0.
These changes are designed to throttle the phone's performance when the battery degrades beyond a certain point. While the company itself has subsequently confirmed the findings, they didn't offer much in the way of a detailed explanation other than to say:
"Our goal is to deliver the best experience for customers, which includes overall performance and prolonging the life of their devices. Lithium-ion batters become less capable of supplying peak current demands when in cold conditions, have a low battery charge or as they age over time, which can result in the device unexpectedly shutting down to protect its electronic components.
Last year we released a feature for iPhone 6, iPhone 6s and iPhone SE to smooth out the instantaneous peaks only when needed to prevent the device from unexpectedly shutting down during these conditions. We've now extended that feature to iPhone 7 with iOS 11.2, and plan to add support for other products in the future."
If you have an older iPhone, you may find yourself in disagreement that throttling its performance optimizes your user experience, and admittedly, it isn't an optimal solution. On the other hand, having your phone power down unexpectedly when the battery life still reads 40 percent can be worse than annoying.
The only way around it is to replace your battery, which will not trigger the throttle built into the OS.