- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution provider for the occasional break-fix issue (HelpDesk and dispatchable techs)
Managed IT Services
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Alsip, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running well and with minimal downtime. Truly, a $20 network switch from the retail store down the street or the guy you know that "does some wiring on the side" is not going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that IT network wiring and switches are the vital backbones of your operation, Andromeda employs only experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
WANs, VPNs – Multiple Locations and Remote Access
We specialize in extending your network beyond the four walls of your main office. This might include remote or branch offices, mobile employees or remote access from your house for voice, video, file sharing and much more!
Wireless IT networks are quite popular and are fast becoming indispensible. However, they generally cannot achieve the same level of performance as traditional wired networks where security, reliability, and bandwidth are of premium importance. Still, a wireless network is a great solution for a few roaming laptops or tablet PCs overlaying your wired office areas. To overcome the potential shortcomings of wireless, we use HP and Cisco Wireless Access Points, and we can guide you through the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground up, Andromeda Technology Solutions can help. We can provide infrastructure wiring for your voice, data, TV, cameras, overhead paging, etc. Having one company to handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally do a good job with this layout, we have a unique real-world approach that tends to be more in line with what is actually needed for a working office. Involving us early in the process will minimize the chance of having to run additional wires after your construction is complete…when it's much more expensive to install!
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down OR you need to add a new account OR remove an ex-employee's access OR countless other items that need attention more regularly than you initially imagined. Ideally, your IT service that performs these functions for you should also host your web and email accounts to avoid delays, transfer issues, and any number of other potential mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that. Through our plans, you can also choose additional premium services like website hit tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple informational sites to complete new site designs featuring animation/video, multi-tiered navigation, database-backed forms and social media interaction. We also have proven expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that needs to generate new business leads from its on-line presence!
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Don’t Use Public WiFi Without Reading These Data Security Quick Tips Apr 03, 2017
We are all guilty of it: connecting to free public WiFi. Whether it is at the coffee shop, hotel or airport, the temptation to check e-mail and surf the web is just too strong to resist. As with anything technology related, free networks pose a number of risks to your data security. Here are a few tips to help you keep your information safe.
Data Security Quick Tips for When Using Public Wifi
Confirm The Network Is Legit –
It is common for hackers to set up fake clones of public WiFi access points. The hacker sets up the clone to get you to connect to THEIR WiFi over the legitimate one made available to you by your neighborhood coffee shop or restaurant. Connecting to a hacker’s access point can expose critical data and passwords. To avoid jumping on an unsafe network, verify the name of the WiFi your location is providing.
Enable A Firewall On Your Devices Or Use a VPN
A dependable firewall will help protect your sensitive data. A Virtual Private Network (VPN) encrypts traffic between your device and the VPN server, which makes it much more difficult for an intruder or hacker to access your sensitive data and improves your data security. You can try to set up your own VPN for personal devices but we suggest professional support for any of your work devices.
Turn Off File Sharing & Keep Devices from Automatically Joining Networks
Sure, file sharing is a great way to collaborate and send photos or other documents simply and quickly with friends, but leaving this function on only leaves you vulnerable to intrusion. As an extra data security measure, make sure you turn this feature off whenever you aren’t at home. In addition, cellphones can be set up to automatically join networks with free WiFi. Does this help you save on data? Sure! But it also sets you up to fall victim to scammers. Make sure you never allow your device to join a network without getting your permission first.
Don’t Access Financial Sites Or Make Purchases
NEVER access financial, medical or other sensitive data while on public WiFi. Also, don’t shop online and enter your credit card information unless you’re absolutely certain the connection point you’re on is safe and secure. This is simply asking for trouble and breaks the data security’s number one rule.
There are many ways for you to protect your data and secure your devices from hackers and those that wish to do you harm. The surest way to protect yourself is a trusted IT partner who can ensure your devices have proper protocols in place. If you are concerned about your own devices or those of your employees, give us a call. We are always available to help.
The post Don’t Use Public WiFi Without Reading These Data Security Quick Tips appeared first on Andromeda Technology Solutions.5 Ways To Keep Cyber Criminals At Bay This Holiday Dec 04, 2017
The holidays are a magical time. Snow covered trees, festive lights decorating houses, time with family, parties . . . and an incredible increase in cybercrime and cyber criminals.
Didn’t see that one coming did you?
The cyber criminals think and hope so too.
While people hit the web to shop for holiday gifts, deals and plane tickets to visit loved ones, hackers are doing their best to steal your data and use it for their own purposes.
In the spirit of giving, check out these 5 quick tips to keep cyber criminals and hackers at bay during the holiday!
5 quick tips to keep cyber criminals and hackers at bay during the holiday
1. Make sure that you do your shopping at secure websites
Any time you are purchasing something online you want to make sure you are doing so from a secure website. A secure website will encrypt your information. The means that only the authorized parties (the seller) receives that information and it can’t fall into the hands of hackers or criminals.
You can tell if a website is secure by looking at the URL. If the URL begins with https:// that means it is secure. Specifically you are looking for the S after the http portion. You may also see a lock symbol. Make sure that you never enter information into a website without this. Look out for locks with warning symbols like question marks or red lines – this signals that the site is only partially encrypted and you should never trust it. Buy your stuff somewhere else.
2. Use Credit Cards instead of Debit Cards online – and probably in general where possible
There are so many different ways scammers attack your data. Think back to the big breaches of the last few years – Target, Home Depot etc. Your data can get stolen both online and at brick and mortar locations.
The most secure thing – aside from cash which obviously cannot be used for shopping online – is to shop with a credit card. Credit card companies are required to protect you from fraudulent purchases, if your account number is stolen or even if you purchase something online and it is never delivered.
The protections a consumer is guaranteed by credit cards far outweighs protections offered with debit cards and obviously, if your info is stolen, you’d much rather have that happen on a credit card than having your bank account liquidated.
3. Sign up for alerts
There are many options out there for alert programs and applications. Some let you know any time your social security number is used, some monitor your credit score and other vital information.
In regard to your credit cards and bank accounts specifically, you can have alerts sent to your email or your smartphone via text for activity. For example, you can have any purchase made on your bank card/credit card alert your phone. If that seems a bit overboard, you can set it up to alert you to purchases over a specific threshold.
Additionally, you want to make sure you are checking your bank account every day or so just to make sure nothing strange is occurring. That goes for holiday season and the rest of the year.
4. Check out third party payment systems
You’ve probably heard of PayPal but have you ever looked into why using a third party payment system like PayPal is beneficial for both the buyer and the seller?
Systems like these are middle men that help protect both sides of a transaction. The seller knows that the funds are verified but the seller also gets NO ACCESS to your account information. This is a great benefit to you. Instead of using your card and spreading your information from site to site and exposing your information to different destinations, your information is shared with one company.
Another benefit is that these third party payment options are readily available at most stores online and even at brick and mortar locations these days.
Some popular options are PayPal as mentioned, Apple Pay, Amazon Payments, Venmo, Samsung Pay and more.
5. Check Reviews and beware of the “Too Good To Be True”
It is the season for deals without a doubt. But be smart when you see an offer for something that is well below the market value.
That new iPhone isn’t going to retail for $200 no matter how great a deal they are giving you. Hate to say it but there is no free lunch and one of the best ways for criminals to get you on their sites is by advertising an incredible price for a product.
Even Amazon isn’t immune to this. Bogus retailers will advertise products that are never delivered or that have no resemblance to the pictures online. Pretty sure we have all fallen victim to that, holiday season or not.
But this time of year, make sure you read reviews. Do your research and take all the steps available to you to ensure you are protected.
We hope you have a great end of year and that you start 2018 without any personal stories about how cybercrime impacted your holidays.
If you have any further questions, feel free to reach our team and shop safe!
The post 5 Ways To Keep Cyber Criminals At Bay This Holiday appeared first on Andromeda Technology Solutions.Microsoft Word Gets Update To Disable DDE After Malware Concerns Jan 03, 2018
In recent months, Microsoft Word has been getting a fair amount of bad press, thanks to an old-but-still-supported feature called DDE (Dynamic Data Exchange). This is the feature that allows Word to pull data from other MS Office applications. For instance, if you embed a chart into your Word document, each time you open the doc, it will automatically poll the spreadsheet the chart was created from and update it dynamically.
It's a good feature, but unfortunately, it's subject to abuse by hackers, who can use it to insert malicious code.
For a long time, Microsoft held the opinion that DDE wasn't flawed per se, and as such, refused to take any action to try and limit its abuse. The thinking was that the company had already done enough since MS Office is designed to display a warning message before actually opening a file, which gives the user a choice.
Unfortunately, hackers have found ways to game that system as well and get around the warning box, and ultimately, that's what changed the company's mind.
Back in October, Microsoft published Security Advisory 4053440, which warned of the potential dangers of DDE and advised users on how to disable the feature in Word, Outlook and Excel. The company has now taken things a step further, disabling the feature inside MS Word in the Office Defense in Depth Update, ADV170021.
In fact, the company now sees the problem as being so severe and pervasive that they took the unusual step of issuing an emergency, out-of-band patch to update Word 2003 and 2007, two versions that Microsoft has officially stopped supporting.
If your employees use MS Office, this most recent patch is of critical importance, so if you're not getting updates automatically, make sure your team knows to grab and apply this one.