What Is An Andromeda C‑CAT?A C‑CAT (Client-Centric Action Team) is a dedicated team that includes one or more two Remote Service Techs, and one or more IT Field Techs whose activities are curated by a Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. It's really the cat's meow for your IT needs!)
Professional IT Services that Andromeda Provides for Addison, IL Businesses:
What A Few Of Our Clients Have To Say
Andromeda IT Service Offerings
Here is just a quick list demonstrating the breadth of IT services you can expect from Andromeda:
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
4 Cybersecurity Tips For Business Owners & Managers Jul 08, 2019
New cybersecurity stories hit the news every day. You’ve surely heard about large companies getting hacked or ‘breached’, passwords stolen, identities compromised and more.
The topic of cybersecurity gets brought up so much, it’s no surprise that it has become a kind of background noise in the business world. Warnings about security protocols, new viruses and ransomware scams are just the tip of the iceberg when you look into what is happening in the IT security world.
While the news stories keep coming and businesses continue falling victim, there is at least one thing that remains the same . . . the need for cybersecurity training and awareness is here to stay. If you are in business, you have data that cybercriminals want to steal. Simple as that.
Cybersecurity conversations and solutions don’t have to be daunting though. In fact, there are some quick, common-sense tips you can put into place that will make you and your business a harder target for those looking to do you harm.
Top 4 Cybersecurity Tips For Professionals
1. Use Unique and Strong Passwords For All Online Accounts
This tip is one you’ve surely heard many times before but over 85% of all adults reuse their passwords online. On top of that, most people don’t know how to create a truly strong password. Some characteristics of a strong password are:
- Minimum of 8 characters
- A mixture of uppercase and lowercase letters
- At least one number
- At least one special character (!@#$%^&)
- No personal details (pet names, family member names, birth dates, address info etc.)
The average adult has over 100 different accounts online (bank accounts, credit cards, social media, email, apps etc.). It’s understandably difficult to create and remember a different password for everything you do though.
What to do about it? Look into a password manager tool for yourself and your staff. A password manager will store and organize all of your unique passwords securely. Here at Andromeda, we recommend LastPass. It has some great features and is a trustworthy password management tool. If you have questions about that, feel free to reach our team.
2. Run A Network Security Audit At Least Once A Year
You can’t address things if you don’t know they are broken. An annual network security audit done by a third party IT support partner will give you visibility into the small cracks hiding in your network security.
This type of audit should check things like open ports on your firewall, password protocols, your backups, your disaster recovery plan, the status of your warranties, your antivirus and spam protocols and more.
You can engage your current IT services provider for this audit or look for a third party vendor to come in and take a fresh look at your setup.
It never hurts to get a new set of eyes on your setup. Andromeda provides these types of assessments to our clients with our professional 35 point network security assessment. If you’d like to speak with our team about this service, give us a call at (815) 836-0030 or send an email to Contact@WeNetwork.com
3. Regularly Test Your Backups and Disaster Recovery Plan
One of the top methods a cybercriminal uses to make money is ransomware. Ransomware is classified as a cyberattack where a criminal gains access to your network (through brute force or stolen employee email/passwords). After accessing the network, the criminal then encrypts all or a portion of your business data and locks you out of it. The only way to recover the data is to pay a ransom (often in the form of bitcoin or other cryptocurrency). If you don’t pay up – they destroy your data.
These types of attacks cause serious damage. Businesses lose big money due to down time, reputational damage and in some cases, even government fines (in worst cases where evidence that a business intentionally ignored or neglected their data security, victims of ransomware/cybercrime can even face jail time).
Imagine that, you’re the victim of a cyberattack and you have to pay the government fines on top of it all?!
Ransomware and cyberattacks happen, there is almost no way to avoid them 100% of the time. But, with a proper disaster recovery plan including regular data backups (on site, in the cloud and off site) you can quickly and calmly restore your business data and win against cybercrime.
Don’t just accept anyone’s word when it comes to verifying your backups though. You should be sure that whoever is maintaining your backups and disaster recovery is running regular tests and providing you proof of valid backups. You should also run a demo scenario at least twice a year to test how long it would take you to be back up and running in the event of a breach or equipment failure.
4. Employee Cybersecurity Training Is Key To Your Defense
Cyber security is constantly changing and new attack strategies show up regularly. The one thing that shouldn’t change for you though, is your commitment to ongoing employee training.
After all, the #1 threat to your office network security is actually your employees! The staff are the people who will accidentally visit an infected site, click a bad link, download a file with a virus etc. and the only way to help stop those behaviors/accidents is through education and proper training.
A good employee training program will offer ongoing training and support. It may also score and rank your employees/office based on performance etc.
At Andromeda, we offer our clients an employee cyber security training in an online program. This allows employees to go at their own pace and complete training in the office or on the go. This solution provides weekly tech tips, training videos, micro quizzes, individual employee risk scores and more.
Make sure to look into training if your organization isn’t already offering this to employees. This really is a must have solution to protect your office.
These are only 4 tips you can use to improve security at the office. There are many more but if you cover these bases you have a great start.
If you have any questions related to cybersecurity or IT at the office, give our team a call at (815) 836-0030 or send a message to Contact@WeNetwork.com. We are always here to help you!
The post 4 Cybersecurity Tips For Business Owners & Managers appeared first on Andromeda Technology Solutions.Our favorite 7 Collaboration Tools to Help Your Remote Team Stay Engaged, Productive and Motivated from Anywhere Mar 30, 2020
For many businesses, the flexibility to work-from-home (WFH) is a great perk for employees. Studies even show that employees that have the option to work remote show higher productivity and job satisfaction.
There are many benefits to remote workforce but there can also be struggles/challenges for leaders and managers trying to maintain culture, productivity and a team environment.
We’ve put together a list of our favorite tools to help us get the job done in house or from home.
Our favorite 7 Collaboration Tools to Help Your Remote Team Stay Engaged, Productive and Motivated from Anywhere
1 Microsoft Office 365 for Business
This stack of Software as a Service (SaaS) products allows your team to utilize classic programs like Microsoft Word, Excel, PowerPoint and more in new ways.
Office 365 also opens the doors for your team to utilize cloud storage/collab tools like OneDrive and SharePoint. Files saved to this software can be accessed at home, on the go, in the office or anywhere with an internet connection.
2 Microsoft Teams
This product is included with Office 365 but deserves its own section because of all the different things it sets your team up to do including:
- Individual and team-based IMs
- Live collaboration with Microsoft documents inside of the Teams tool
- Audio & Video calls
- Screen share
- Add on apps for even more productivity boosts
3 Zoom Video & Web Conferencing
Zoom is one of the leading web/video conferencing tools on the market. With free and multiple paid options, it is likely you can find a solution to fit the needs of your organization and your business.
Some of our favorite features in Zoom include:
- Personal meeting room to start a meeting any time
- Outlook integrations for easy schedule
- Webinar capabilities with panel, hosts, Q&A, chat etc.
- Video and/or Audio calls
- Mobile App
Slack is one of the leading direct communication tools for business. You can message teammates directly; create group chats and you can also communicate in channels. With seemingly endless add-ons and extensions, Slack is a leader when it comes to connecting teams.
Andromeda Technology Solutions recently transitioned from Slack to Microsoft Teams for our own internal communications but some of the features we loved in Slack include:
- Direct messaging
- Audio/Video calling
- Channels for group needs
- Easy integration of apps
- Custom emojis for fun
Trello is a neat tool that helps with project management and tracking. You can use it for personal projects or teams to manage workflows, status and many things in between. This is also another tool you can use with a free version to test out and see what works for your team.
Our favorite Trello features:
- Easy to user interface with drag & drop ‘cards’
- Easy upload multiple types of media – docs, links, photos etc.
- Individual/Group task assignment
- Mobile application
- Labels and tags for organization
Basecamp is a project and team management tool used by all kinds of organizations and teams globally. This one tool can help you organize, communicate and collaborate on multiple projects while keeping all the info you need in one space. You can even give clients access to Basecamp so that they can communicate and keep up to date on status of your team.
Our Web Design team uses Basecamp daily to move projects along.
Some of their favorite features include:
- To-do Lists
- Message Boards
- Scheduling tool
- Document & File storage
- Group chat
Zapier is one of the industry leaders in connecting web apps for automation. And since you’re team is getting tons done on-the-go, you’ll want to check out all the ways this tool can simplify your workflows and help your team work more efficiently. Zapier connects the apps you use every day and helps cut down busy work.
Additionally, Zapier knows what it means to work remote, they boast a 100% remote workforce with over 200 teammates working all over the globe.
A connection from one software to another via Zapier is called a Zap. You can check out 2000+ zaps and the tool here
Finding the right mix of tools is as individualized as the job. We hope these suggestions help you to create an environment that is productive and satisfying. If you would like to discuss your unique situation, give us a call at (815) 836-0030 or email our team.
The post Our favorite 7 Collaboration Tools to Help Your Remote Team Stay Engaged, Productive and Motivated from Anywhere appeared first on Andromeda Technology Solutions.Mac OS Will Get Some Big Changes Soon Jul 04, 2020
Big changes are in the works for Apple's venerable MacOS, as the company prepares for a future where the desktop OS shares increasing amounts in common with both iOS and iPadOS. A recent preview of the latest desktop OS reveals an interface that has been completely overhauled, along with redesigned app icons and a number of long overdue changes and improvements to the desktop Messages app.
The latest update, dubbed Big Sur, is the first version of MacOS to support the company's new Arm-based silicon processors. It is being described by Apple's management team as the biggest update and overhaul in more than a decade.
Among other things, we'll see the introduction of a floating dock, icons that share a uniform shape, and a revamped Control Center that can be accessed from the desktop itself. It can be accessed in a manner similar to the way it is accessed from inside iOS.
In addition to that, the MacOS Notification Center was badly outdated and beginning to show its age. It's slated for a number of updates that will give it a similar look and feel to the iOS/iPadOS versions. The changes will allow users to pin conversations, and see search results organized into links, photos and phrases.
On the messaging front, one of the many coming changes will be that users will be able to make use of @mentions and can opt to receive notifications only if they are specifically mentioned. The upgrade will also allow fast searches for trending GIFs and other images and include a Memoji editor and an extensive collection of Memoji stickers.
As of this moment, the Big Sur update is available as a developer beta, but if you want to get your hands on it, sometime next month, the company will be offering a public beta release on beta.apple.com. Check it out, the new changes should be interesting, and then some!