Believes RELATIONSHIPS Matter
Listens, Responds, and SOLVES
Puts YOUR Needs First

You DESERVE a Technology Solutions Partner that:

And, You FINALLY Found One! ...

Building Security Needs
Voice/Phone Networks
IT & Data Networks

You CAN have a Technology Partner that handles ALL your:

SOLUTIONS customized to exactly YOUR needs.

How? Because we actually LISTEN and CARE.

Customer Service DONE Right:

Phones answered live

Dedicated account reps

Get help NOW!

No long term contract commitments. Why?

Because we work to EARN your business every day.

Why Choose Andromeda Technology Solutions

Connecting and Protecting Business Since 1994

LIVE CUSTOMER SERVICE
ASSISTANCE

Live.  Yes, we answer the phone live, with a human being that listens and gets you where you need to go.  We assign your account a single point of contact that learns your needs inside and out.  Lastly, when you call our help desk, 70% of the time we will get you on the phone immediately with a technician.  That is Live Customer Service.

IT SOLUTIONS WORKING
FOR YOU

Your technology should work for you, not against you.  Your IT systems are the backbone of your business and they need to work and work correctly all the time.  We get this done by assigning you a technology team that is in constant communication to ensure your technology is doing exactly what you need it to do.

BUILDING SECURITY
& ALARM SYSTEMS

These days, securing your building and protecting your staff is a necessary part of your technology solution.  Every business has unique needs in these areas and we spend a lot of time talking with you to understand exactly what you want to accomplish.  Things like door access control, CCTV security cameras and burglar alarms make up the pieces of an integrated security solution.

WHAT WE DO

Multiple Technologies – Only One Phone Call

Having to rely on multiple vendors for your business needs can be a hassle. Trying to coordinate between different companies when you need just one task done can create a headache that you should not have to go through. Andromeda understands this pain point all to well. Since 1994, Andromeda Technologies Solutions provides just that – solutions for multiple technologies. Whether it is IT data networks, business phone systems or building security – Andromeda provides it all, making it easier on our clients. When you need something for your business – one call can make it better.

See How We are Doing — REALTIME!

Below we offer you an unfiltered, realtime view of our customer satisfaction gauges.  This is a direct map to our results and we have not altered the data at all.  You see the results from our last 100 client surveys that were returned.  We work hard, every single day to ensure our clients are happy – and we think the results speak for themselves.

1
1

There are several reasons why a client may respond with disappointment on one of our surveys, and it does happen occasionally. But it is our response to these which separates us from the typical IT service and, ultimately, makes such responses a rare event for us.

  • If there is some avoidable mistake or mishandling on our part that prompts a “disappointed” response from a client, we check back with the client to determine if there is anything we can do after the fact to improve the situation for them. At minimum, the case will be reviewed by our Client Satisfaction team to alter our procedures, address client communications protocol or training with one or more technicians involved, and generally, MAKE SURE THAT ISSUE NEVER REOCCURS.
  • Even if we determine that we did the best that could be done in a situation but the client was still disappointed, the Account Manager for that client will at least reopen the issue at an appropriate time (like a Semi-Annual review) and let the client know that we did NOT simply dismiss or forget that they were unhappy with an interaction with us.

All this may seem like a lot of angst over an occasional “bad grade”, but we know two things for sure:

  1. It’s NEVER a trivial deal when a client is disappointed
  2. We know our aggressive handling of these situations when they do occur is precisely why they are and will continue to be RARE events at Andromeda!

Who We Are

Customer Service Is Our Passion

We do not outsource any of the services we provide. We do not believe other providers deliver the level of service that we expect for our customers. One reason we can deliver such outstanding results across a wide variety of solutions, is because we employ in-house experts in all our areas of focus.

Our passion is to provide you with the best service possible. We have a vested interest in your business, and view our relationship as a partnership. We are very protective of all your technology, as well as your confidential company information. As your technology partner, we know we often have access to sensitive information–and we treat it like it is our own. Your security and privacy are safe with us.

Let Andromeda Take Care of ALL Your IT, Phone, Security Needs!

Pictured: Founders Pat McDonald (Vice President), Jeff Borello (CEO), and Bill Utz (Vice President)

IN CASE YOU NEED HELP

INTERESTED IN OUR SERVICES?

We are here to serve you and your needs.  We love to help.  So, please reach out to see how we can help you by Clicking Here

NEED SUPPORT?

If you are an existing client and want to send an Email to open a support ticket with our Help Desk, Click Here

PAY YOUR INVOICE

If you would like to pay your invoice online with Credit Card or ACH transfer, please Click Here

© Copyright - Andromeda Technology Solutions & Patriot Security Group * All licensed work performed by Patriot Security Group, a division of Andromeda Technology Solutions