ats telecom acronyms for phone systems
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Phone Systems Decoded – 8 Commonly Used Telecom Acronyms & What They Actually Mean

Have you ever spoken with a telecom salesman? If you have, you probably noticed they speak in what appears to be code. PRI . . . POTS lines . . . PBX . .  .VOIP? What does any of this even mean?

Lucky for you, we decoded some of the most common telecom acronyms so that even you can speak phone system.

 Most Popular Telecom Acronyms

  • VoIP – (Voice over Internet Protocol) is an alternative way of making phone calls. VoIP transmits the sounds you make over the standard Internet infrastructure. There are different styles of VoIP systems but the two most common are cloud based and on premise.
  • SIP – (Session Initiation Protocol) is an industry standard method of achieving VoIP.  Telephone Systems and many communications devices now have the ability to perform SIP protocol by way of trunk access (dial tone), video, etc.
  • PRI – (Primary Rate Interface) a multi-channel digital circuit that brings 24 lines of telephone system communication for incoming/outgoing dial tone. Essentially, it allows multiple inbound and outbound calls at one time. This is often a less expensive approach for a company that has more than 10 analog (POTS) lines.
  • PBX (Private Branch Exchange) This is typically a physical box on location at your business that holds all the programming required to make calls, transfer calls, host Voicemail and many other key functions.
  • POTS – (Plain Old Telephone Service) also known as analog telephone lines.
  • IP-PBX – (Internet Protocol-Private Branch Exchange) is a telephone system that integrates with Internet functionality such as VoIP and SIP services.
  • PSTN (Public Switched Telephone Network) is known as traditional telephone lines.
  • ISDN (Integrated Services Digital Network) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the traditional circuits of the PSTN.

Got more questions? No worries, check out our Telecom Phone Systems page and let us help answer some of your additional questions!

ats security camera system cctv integrated security
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What To Consider When Buying That Security Camera System (Hint, It Isn’t Price)

If you are looking to add a security camera system to your technology mix, here is a simple and overriding factor that you shouldn’t ignore.  Like many things in life, you get what you pay for and CCTV cameras are no exception.

There is a vast difference in a $59 security camera purchased from Costco or Amazon, and a professional grade, $300 camera.  The differences show up in picture quality, reliability, and longevity.

How To Tell If A Security Camera System is Right Choice?

Picture Quality

Imagine the unimaginable. A break-in occurs at our business. You did everything you could to prevent this (i.e. a functional burglar system, cameras and even access control at specific entrances). Now, you go to look at footage the security camera caught so you can catch the culprit and the image shows a grainy blob. Now, imagine poor quality mixed with weather or poor lighting . . . you get the picture (or lack thereof).

Reliability ­

Fast forward a few months after you install your system. Two employees get into a fender bender in the parking lot. When the police/employees request footage of the incident you don’t sweat it. You head directly to your DVR and prepare to play back footage . . . but wait . . . looks like your system is malfunctioning and a quarter of your cameras within your security camera system haven’t been recording like you thought they were. Bummer!

Longevity

When spending money on technology, it is important to see it as an investment. Sure, things come and go but investing in a quality system from a reputable vendor ensures that your system will last. Systems installed by professionals typically last years with proper maintenance and system care. That system on sale at Costco is lucky to last you a few months over warranty without some sort of failure.

The one constant with cameras – they need to work. They need to capture what you need; whether that be a parking lot, office space, warehouse or any other number of critical areas in your facility.

If you cut corners here, you’ll get cut corner results.

We’d suggest instead, invest that money into a quality system that will perform when you need it and for years to come.

ats website development and design upkeep and maintenance
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6 Reasons Your Website Development Is Never Truly Finished

What most don’t realize about website development and design is that your website is your biggest brand ambassador, 24 hours 365 days per year.  It works tirelessly to market your company, constantly finding new clients and educating your existing ones. It is arguably the most public facing and most visible part of your company.  Your website is your brand, culture and marketing rolled up into one neat little ball.

When you are sleeping, it is working.

OK, I think you get the picture.  Website development and maintenance is critical and needs almost constant attention in one way or another.  Whether it is new content, taking down old stale information or just updating pictures – there is always something to do.

Start talking about Search Engine Marketing (SEO) or paid advertising (SEM) and you just added another level of critical web marketing development that constantly need updating.

With that, here are 6 reasons your website development is never truly finished:

Six Website Development Items To Keep Updated

1) Current & Up-to-Date Testimonials/Reviews Are a Must

Remember that client success story you were so proud of 10 years ago?  Well, they went out of business and your prospective client now knows this success story doesn’t really reflect your company today.

2) Images Must Reflect Industry And Product Standards

Woah! – is that a white CRT monitor in the picture of your office.  If you actually still have that monitor, please call us to talk IT – but since you probably don’t – might be time to update the picture.

3) Products Come And Go

No, you don’t sell the XL3000 anymore, but those 10 pages talking about it are driving people to your site, you are attracting valuable customers with the wrong message. Now you disappointed them because you don’t carry the product you want and you are missing out on the clients you do want because you aren’t updating your content.

4) Trends and Aesthetics As Well As Functionality Change Constantly

In the fast paced online marketing world we live in – website trends change every 2-3 years and that 4 year old site really starts looking like that 1986 Saturn.  Now, nothing wrong with the Saturn – great cars, but you probably aren’t going to have people flocking over to check the Saturn out . . . you catch my drift.

5) Search Engines and Bots Reward Change/New Content

Search engines don’t reward sites with old, stale info and they start noticing that people aren’t really visiting your site anymore.  So, you are left wondering why your inbound sales leads are down and that is a vicious circle with a bad ending.  Time to refresh.

6) First Impressions Matter

And, the #1 reason your website is never finished . . . You are trying to grow your business and make more money . . . frankly, your website is the first place people go to check you out – long before they have talked to a single person at your company.  It needs to be current and relevant – always make it a priority.

Keep a look out next month for more web development and SEO content – 3 Reasons You’re NOT Showing Up On Google’s First Page . . . And What To Do About It

file sharing tips with ATS IT Managed Services
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Stop These 3 Hazardous File Sharing Habits Yesterday!

File sharing is an essential portion of any business. It is the way we get information from one person to another. BUT, it can also be the way hackers gain access to your sensitive information – files or, worst of all, confidential data.

If you’re using Dropbox, OneDrive, Google Drive, or other consumer-grade file sharing  and cloud sync applications – or if you depend on file sharing of any kind to run your business (hint . . . you do)- listen up!

Here are 3 habits you should break yourself and your staff of immediately.

Top 3 File Sharing Habits to Break

1) Using Consumer Grade Solutions . . .

Consumer grade solutions are just that . . . consumer grade. You aren’t a ‘consumer’, you’re a business owner with sensitive data to protect. With more and more employees/businesses depending on BYOD (Bring Your Own Device) as well as the ability to access files any time & any place, it is important that your file sharing system is professional grade. Look for enterprise grade security options like SSL Encrypted Transfer, Firewall Protection, Password Protection and Virus Scanning.

2) Emailing Files Without Proper Encryption . . .

You may not care if a hacker gets a hold of your grocery list or photos of the family dog, but when it comes to confidential data such as financial statements, medical records or other sensitive materials, it is safe to say you cannot afford criminals sniffing through your files. For this reason, NEVER send files via email without proper encryption. Business grade email and proper practices can nip this in the butt. You’d be amazed how many files fall into the laps of cyber criminals this way though.

3) Using Flash Drives…

You spend time and hard earned resources to protect your network from outside threats . . . only to destroy everything when you innocently plug in an infected flash drive you picked up innocuously enough at a trade show. Flash drives bypass security systems you have in place and may run automatically without being checked for infection by your antivirus solution. If you must continue using flash drives . . . at a minimum update your antivirus to prohibit autorun and mandate scans to all USB-attached devices when plugged into your PCs.