- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution provider for the occasional break-fix issue (HelpDesk and dispatchable techs)
Managed IT Services
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Lockport, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running well and with minimal downtime. Truly, a $20 network switch from the retail store down the street or the guy you know that "does some wiring on the side" is not going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that IT network wiring and switches are the vital backbones of your operation, Andromeda employs only experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
WANs, VPNs – Multiple Locations and Remote Access
We specialize in extending your network beyond the four walls of your main office. This might include remote or branch offices, mobile employees or remote access from your house for voice, video, file sharing and much more!
Wireless IT networks are quite popular and are fast becoming indispensible. However, they generally cannot achieve the same level of performance as traditional wired networks where security, reliability, and bandwidth are of premium importance. Still, a wireless network is a great solution for a few roaming laptops or tablet PCs overlaying your wired office areas. To overcome the potential shortcomings of wireless, we use HP and Cisco Wireless Access Points, and we can guide you through the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground up, Andromeda Technology Solutions can help. We can provide infrastructure wiring for your voice, data, TV, cameras, overhead paging, etc. Having one company to handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally do a good job with this layout, we have a unique real-world approach that tends to be more in line with what is actually needed for a working office. Involving us early in the process will minimize the chance of having to run additional wires after your construction is complete…when it's much more expensive to install!
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down OR you need to add a new account OR remove an ex-employee's access OR countless other items that need attention more regularly than you initially imagined. Ideally, your IT service that performs these functions for you should also host your web and email accounts to avoid delays, transfer issues, and any number of other potential mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that. Through our plans, you can also choose additional premium services like website hit tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple informational sites to complete new site designs featuring animation/video, multi-tiered navigation, database-backed forms and social media interaction. We also have proven expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that needs to generate new business leads from its on-line presence!
AndroPedia Tech Library
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:
Don’t Use Public WiFi Without Reading These Data Security Quick Tips Apr 03, 2017
We are all guilty of it: connecting to free public WiFi. Whether it is at the coffee shop, hotel or airport, the temptation to check e-mail and surf the web is just too strong to resist. As with anything technology related, free networks pose a number of risks to your data security. Here are a few tips to help you keep your information safe.
Data Security Quick Tips for When Using Public Wifi
Confirm The Network Is Legit –
It is common for hackers to set up fake clones of public WiFi access points. The hacker sets up the clone to get you to connect to THEIR WiFi over the legitimate one made available to you by your neighborhood coffee shop or restaurant. Connecting to a hacker’s access point can expose critical data and passwords. To avoid jumping on an unsafe network, verify the name of the WiFi your location is providing.
Enable A Firewall On Your Devices Or Use a VPN
A dependable firewall will help protect your sensitive data. A Virtual Private Network (VPN) encrypts traffic between your device and the VPN server, which makes it much more difficult for an intruder or hacker to access your sensitive data and improves your data security. You can try to set up your own VPN for personal devices but we suggest professional support for any of your work devices.
Turn Off File Sharing & Keep Devices from Automatically Joining Networks
Sure, file sharing is a great way to collaborate and send photos or other documents simply and quickly with friends, but leaving this function on only leaves you vulnerable to intrusion. As an extra data security measure, make sure you turn this feature off whenever you aren’t at home. In addition, cellphones can be set up to automatically join networks with free WiFi. Does this help you save on data? Sure! But it also sets you up to fall victim to scammers. Make sure you never allow your device to join a network without getting your permission first.
Don’t Access Financial Sites Or Make Purchases
NEVER access financial, medical or other sensitive data while on public WiFi. Also, don’t shop online and enter your credit card information unless you’re absolutely certain the connection point you’re on is safe and secure. This is simply asking for trouble and breaks the data security’s number one rule.
There are many ways for you to protect your data and secure your devices from hackers and those that wish to do you harm. The surest way to protect yourself is a trusted IT partner who can ensure your devices have proper protocols in place. If you are concerned about your own devices or those of your employees, give us a call. We are always available to help.
The post Don’t Use Public WiFi Without Reading These Data Security Quick Tips appeared first on Andromeda Technology Solutions.3 Critical Steps You MUST Take To Avoid WannaCry And Ransomware Like It Jun 05, 2017
Last month the world was hit by one of the largest cyber security attacks in history- affecting more than 200,000 organizations in 150 countries. WannaCry ransomware, the perpetrator of this attack, took advantage of outdated patches and software licenses. Infected computers and business owners risked losing critical data if they didn’t pay the ransom.
As cyber security & prevention experts, we are happy to report that not a single client of Andromeda Technology Solutions was affected by this attack because of our security protocols and procedures. The same can’t be said for Cook County.
Industry experts predict that this ransomware attack will hit again. Tech experts remain unsure how the new approach might be deployed – in a similar fashion or with a new “2.0” virus. While the specifics of future cyber security attacks are uncertain, we know some things for sure. Proper protocol is CRITICAL for data security and the safety of your business.
Ransomware: The Numbers **
- Almost 50% of Small Businesses have experienced some form of cyber attack
- MORE than 70% of attacks target Small Business
- As many as 60% of small businesses that experience a data breach go out of business within 6 months.
These numbers are scary. Cyber security demands the attention of business owners globally and the efforts of hackers/cyber criminals are only increasing. These criminals want your money and they don’t care about the damage left behind.
That being said, there is hope and there are measures you can take to prevent your business from becoming a victim of ransomware.
3 Security Protocols You MUST Implement Immediately For The Safety Of Your Data, Your Business AND Your Wallet . . .
- Update ALL Microsoft Licenses to Windows 7 At A Minimum & Maintain Up To Date Security Patching – Cyber criminals are no dummies. WannaCry and other viruses like it take advantage of out of date licenses. Too often, business owners sacrifice the security of their network because they don’t want to go through the grief of updating to the latest Microsoft License. Andromeda recommends updating ALL PC’s to Windows 7 at a minimum and, more importantly, make sure you perform regular patch and security updates.
- Test & Verify ALL Data Backups – When is the last time you tested and verified your backups? Are you backing up your data at all? How long would it take your current IT provider to get you back up in running in the event of a disaster (virtualization time)? It is a FACT . . . you will be hit by some form of ransomware, malware or virus. The real question becomes, do you have the protocols in place to defend and beat the attack? One of the most important things you can do to safeguard yourself is perform regular backups. (We recommend daily at a minimum). A cybercriminal can’t hold your data hostage if you follow this simple practice. AND – don’t accept a verbal confirmation your data continuously remains backed up as proof. Your IT partner should provide you regular, real time, proof that your data is backed up securely and that it can be visualized in an agreed upon length of time. If your IT provider can’t give these stats and proofs to you, time to find a new partner.
- Educate Your Team On How These Attacks Work And Where They Come From – Every office has that one employee that will click on ANYTHING (hopefully it isn’t you). Continued education is one of the first lines of defense against these attacks. Employees should know:
- What to look out for
- What phishing scams look like
- What to do when they suspect an email or link is suspect
- NEVER to check personal email at work
Proper spam filters set by your IT group should prevent the majority of these emails from getting to your inbox. However, it only takes ONE CLICK and an entire network is infected before you know what happened.
Ransomware Prevention constantly changing, be sure to stay on top of newest trends
When all is said and done, cyber security is an everyday battle. Hackers and criminals will keep attacking until you don’t have something they want. These 3 Security protocols are only the tip of the iceberg and should be part of a multiphase approach implemented by your internal staff and your IT partner. If you have any questions, please reach out to a representative at Andromeda today.
If you’ve found this article on ransomware prevention interesting, you might also want to consider attending our upcoming Executive Lunch & Learn Seminar.
**Statistics sourced from the National Cyber Security Alliance
The post 3 Critical Steps You MUST Take To Avoid WannaCry And Ransomware Like It appeared first on Andromeda Technology Solutions.Facebook Has A Major Problem With Fake Accounts Nov 16, 2017
Facebook has been in hot water with evidence mounting that hordes of fake accounts were used to spread misinformation about the recent presidential election.
In addition to sparking congressional hearings, it also prompted Facebook and the other major social media companies to do a deep dive into their own active accounts and get a better sense of just how large and pervasive the problem was.
According to Facebook's most recent quarterly earnings report, the problem turned out to be a fair bit larger than was first imagined. The company changed their methodology for tracking and identifying fake accounts, which has led to the grim discovery that some 13 percent of the company's accounts are duplicates, a figure that doesn't take into account the more than 60 million outright bogus accounts.
According to Facebook's founder and CEO, Mark Zuckerberg, from in the earnings report: "We're serious about preventing abuse on our platforms. We're investing so much in security that it will impact our profitability. Protecting our community is more important than maximizing our profits."
The problem is going to wind up costing Facebook in a number of ways. First and most obvious, of course, is the unwanted attention caused by the congressional hearings themselves, and the loss of trust it creates in the platform.
More immediately, there's also the factor addressed directly by Zuckerberg in his statement. The company is spending a ton of money on improving security and rooting out and shutting down duplicate and fake accounts. As he indicated, it's having an impact on their profitability.
It's also impacting the company's ability to generate ad revenue, which, of course, is based on the number of actual users the company can claim are viewing ads. With more than a quarter of a billion duplicate and fake accounts in the system, the network is simply less attractive to advertisers.
There are no simple solutions here, but kudos to Facebook for making significant investments to rein the problem in.