- Long-term MSP (Managed Services Provider) for all your IT, phone, and security needs
- "Special needs" implementer to augment the day-to-day tasks of an internal technical staff (e.g., initial setup of a new server or new phone system)
- Reliable "go to" solution provider for the occasional break-fix issue (HelpDesk and dispatchable techs)
Managed IT Services
…and your budget!
In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget. We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:
- Reliable & Fast Hybrid System Backup / Business Continuity Solutions
- Fast Data Recovery
- Network Management including 24/7/365 monitoring
- Virtual CIO role
- Security (spam control, anti-malware, containment & cleansing)
- End-to-End Internet Access & Web Hosting
- Email Account Setups, Mobile Syncing, Hosting, Archiving, and Cloud storage/services in Glendale Heights, IL (e.g., Microsoft Office365 setups)
- Software Application Deployment & Database Repair
- Automated Patching
...Andromeda can offer so much more: a single, expert source for a full range of physical security systems which can (and should) freely interact with your data network:
- Telephone systems—both hosted VoIP and traditional on-premises
- Building/Door Access Control
- Security Camera Systems and Video Surveillance
- Burglar Alarm System Installation & Monitoring
So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.
- System design (for new networks or expansion of existing ones)
- Ordering/delivery/installation of network components
- In-wall & in-ceiling wiring & access boxes in new or existing structures
- Integration with your current network, security systems, alarm systems, door access…
- Computer configurations, email/network accounts, firewalls, security software…
- Complete system testing and staff training
But our job doesn't stop there. Once your network is operational, we can continue to support you with preventive maintenance packages, innovative approaches to data backup, virus and Malware control, and anti-spam solutions.
Computer Network Infrastructure – Switches, Routers and Firewalls
Having a solid network infrastructure is critical to keeping your systems running well and with minimal downtime. Truly, a $20 network switch from the retail store down the street or the guy you know that "does some wiring on the side" is not going to get you where you need to be. Neither are onsite-only or Cloud-only backup solutions!
Knowing that network wiring and switches are the vital backbones of your operation, Andromeda employs only experienced technicians and uses only business-class networking gear:
HP network switches • Cisco routers • Sonicwall & Netgear firewalls
WANs, VPNs – Multiple Locations and Remote Access
We specialize in extending your network beyond the four walls of your main office. This might include remote or branch offices, mobile employees or remote access from your house for voice, video, file sharing and much more!
Wireless networks are quite popular and are fast becoming indispensible. However, they generally cannot achieve the same level of performance as traditional wired networks where security, reliability, and bandwidth are of premium importance. Still, a wireless network is a great solution for a few roaming laptops or tablet PCs overlaying your wired office areas. To overcome the potential shortcomings of wireless, we use HP and Cisco Wireless Access Points, and we can guide you through the do’s and don’ts of implementing a wireless network to avoid the pitfalls.
Computer Network Design and Infrastructure Wiring
Whether you are adding a few offices or doing an entire build-out from the ground up, Andromeda Technology Solutions can help. We can provide infrastructure wiring for your voice, data, TV, cameras, overhead paging, etc. Having one company to handle all your wiring needs eliminates trying to coordinate vendors, minimizes labor overlap, and decreases cost.
We are also available to assist in the design of your wiring. While architects generally do a good job with this layout, we have a unique real-world approach that tends to be more in line with what is actually needed for a working office. Involving us early in the process will minimize the chance of having to run additional wires after your construction is complete…when it's much more expensive to install!
Web/Email Hosting & Web Design
"Commodity" web and email hosting seem like great solutions…until they go down OR you need to add a new account OR remove an ex-employee's access OR countless other items that need attention more regularly than you initially imagined. Ideally, your IT service that performs these functions for you should also host your web and email accounts to avoid delays, transfer issues, and any number of other potential mishaps. Andromeda is pleased to offer comprehensive hosting plans to do just that. Through our plans, you can also choose additional premium services like website hit tracking and statistics reporting.
Andromeda is also pleased to provide web design services—anything from simple informational sites to complete new site designs featuring animation/video, multi-tiered navigation, database-backed forms and social media interaction. We also have proven expertise in the art of SEO (Search Engine Optimization)—a "must" for any company that needs to generate new business leads from its on-line presence!
Andromeda Tech Press
As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our Andro-PediaSM library archive:
Holy Big Brother! Google Location History: An All Knowing Function You Probably Didn’t Know You’ve Enabled Jul 31, 2017
Technology has changed our world forever. What’s the first thing you do before you get out of bed in the morning? Chances are it has something to do with your smartphone. These items open up worlds of possibilities but they can also bring issues and privacy conflicts with them. For this month’s IT article we bring you an article from our President and CEO Jeff Borello on the intersection of instant access (google) and user privacy (location sharing) – focusing on something called: Google Location History. Without further ado . . .
Holy Big Brother
Have you ever heard of Google Location History?
Yeah, me neither.
Let me start by saying I am not a guy that cares about intrusions on my privacy. I don’t care if the government is listening to my phone calls or reading my Emails. I figure I am not doing anything wrong – so if they are interested in my boring life – so be it. Especially if it helps them catch some bad guys.
Now, with that said, even I was a little freaked out when I discovered how much Google and my Google App know about my daily movements.
These days, almost everyone has a Google login and is quite often signed into their account – especially from a mobile device.
So, let’s play a little game. Where were you on January 17th at 4pm? You probably don’t remember, but if you have location services enabled on your device . . . Google does.
Google Location History is a comprehensive (and by that I mean every detail imaginable) history of places you have visited as tracked and logged by your smartphone’s GPS function. Besides being comprehensive, it also has a very long memory – like years.
Give this a try to see if Google Location History is enabled on your phone.
- From a desktop browser, go to Maps.google.com (from your phone you need to open the Google Maps App)
- Sign in to your Google account (if you aren’t already). Top right-hand corner will either show a Letter (first letter of your login) or a Sign In button.
- Click the 3-bar menu in the top left corner and select “Your Timeline”
- If you see some bar graph data there, click the bar for a given day shown from the last month.
- How long did it take you to get to work that day?
- Where did you have lunch?
- Did you walk anywhere during the day?
- Did you take any pictures? (Yes, those might be logged in there as well)
See a screenshot below of my recent trip to Nashville. Yep, lunch at Monell’s (great place BTW) from 12:25 to 2:06 and dinner at 9:14 at the Peg Leg Porker BBQ
Walking, driving, flying. It knows and records those differently.
So, the obvious question is why on earth would you want something this invasive turned on? The answer is convenience. As often is the case, to gain some convenience you need to give up some privacy.
It is this information that Google uses to help you throughout your day. It will inform you of traffic issues based on your travel habits and places you may visit often. The more information the system has on you, the more helpful an AI-powered app (Google Assistant) can be.
Okay, I have Google Location History turned on. Now what?
The good news is you do have control over this. If you aren’t comfortable being tracked, you can turn this feature off. From the Timeline there is an option to Pause that feature, which in effect disables it until you turn it back on. You can also delete your entire location history as well, or just delete individual entries if you wish.
Of course, as long as the GPS is enabled on your phone, there are still plenty of apps out there that could be tracking you. Only truly private solution is to disable the GPS completely (which probably causes you more issues than you think) or just leave your phone at home (yeah, right).
Is Google Location History too much an invasion on your privacy? That is for you to decide but at least now you’re aware you are under the microscope.
The post Holy Big Brother! Google Location History: An All Knowing Function You Probably Didn’t Know You’ve Enabled appeared first on Andromeda Technology Solutions.
3 Ways Data Encryption Can Save You From Unnecessary Stress, Spending & Headaches Sep 04, 2017
When you think of data encryption, you might imagine top-secret files and espionage. Historically, militaries and governments protected messages and sensitive information using encryption. These days encryption has many more uses. And with hackers and cyber criminals constantly after your data, it is important that you make use of this security measure.
Encryption is defined as scrambling data or text to make it unreadable. This protects stored data and personal information from displaying to those without a proper clearance or key to decode that information. There are all kinds of pieces of information you have on file that a disgruntled employee or criminal could make use of:
- Home addresses
- Email Addresses
- Drivers Licenses
- Credit Card information
- Social Security Numbers
- Date of birth
- Medical history or records
- Financial information – routing numbers, account numbers etc.
Depending on your industry, this information may be subject to state and federal regulation, hefty fines and, in cases of negligence, even jailtime (we’re talking hundreds of thousands of dollars). Businesses close their doors over this stuff.
While employee training and proper cyber protocols are great at protecting you and your business from user error and data breach – encryption is an added layer of security every business benefits from.
3 Ways Data Encryption Can Save You From Unnecessary Stress, Spending & Headaches
- Encryption Saves Your Reputation – More and more employees are working on the go in 2017. With employees working from home, sales staff in the field and the hustle and bustle of every day, you don’t want to hold your employees back or decrease productivity by preventing devices from leaving the office. But imagine your employee runs into the neighborhood Starbucks and leaves their company laptop in their front seat. While they are ordering their venti latte, a criminal breaks into their car and steals their belongings – your laptop included. Now you’re out the hardware but more importantly, you have a criminal at large with sensitive data. If this data has any sensitive personally identifiable information (PII) on it, you are required to report the incident. Do you want your customers losing valuable trust in your company? In fact, this fear of reputational damage is the reason that three out of every four victims to ransomware, data breach or cyber-attack do not report the incident. Think back to 2013 when 41 million people found out Target compromised their sensitive data. You’d probably think twice about shopping there again if you were one of them. If the stolen laptop had been encrypted, you wouldn’t have to report an incident. The criminal would have no way of deciphering data on the equipment.
- Encryption Keeps Designated Information Private – Let’s bring this example back into your office for a moment. Even if you don’t keep sensitive customer information on file or process credit cards. You have personal information for employees on file: Performance reviews, social security numbers, salary information and more. You don’t need a hacker or even a disgruntled employee gaining access to these records. With encryption you can ensure that even if an employee accidentally or intentionally stumbles into an area they shouldn’t be, they can’t make sense of any of that information.
- Encryption Can Save You From The Unexpected – Whether a device goes missing from the office, is stolen from a front seat or possibly snatched by a disgruntled employee, you can’t have sensitive information at large. Your reputation aside, as mentioned earlier, these types of breaches can result in very large fines, prosecution and years in prison. Nobody needs that on their mind every night. With encryption you can rest easy that even in the wrong hands, your data can’t be manipulated or exposed. To take this a step further, certain encryption management tools have the ability to remotely disable and even wipe devices. This comes in handy in all of the examples we have described. So now, not only is the information on your device useless, but after your IT company takes necessary steps, the device shows nothing but the “blue screen of death”.
Encryption is a powerful tool. It is an incredibly useful and we would say necessary piece of your cyber security and data protection plan. It is important that you protect sensitive information. Even if you don’t want to believe it, there are criminals and people out there that would wreak havoc with that data if given the chance.
For more information on our encryption software and other cyber security training, protocols and plans, give us a call at (815) 836-0030.
And be sure to click here and explore our Unlimited Security Training Program. Over 80% of data breaches are a result of human error and the first step to prevention is education.
Mention this blog and receive 50% off your first annual subscription.
The post 3 Ways Data Encryption Can Save You From Unnecessary Stress, Spending & Headaches appeared first on Andromeda Technology Solutions.
Microsoft May Stop Forcing Windows Updates In Upcoming Windows 10 Release Sep 11, 2017
Microsoft has been under fire for forcing its legion of Windows 10 users to automatically receive security updates for the OS.
The level of outcry against it has been loud and constant, and finally, it looks like the company is listening to its customers. They promised that starting with the Windows 10 Creators Update, your machine will no longer display subtle reminders about updates, then proceed to install them automatically. Going forward, the user will have full control over what updates are installed, and when.
It's not hard to understand why Microsoft took the approach they did.
One of the biggest reasons that cyberattacks succeed is the fact that users (both individual and Enterprise) simply aren’t very good at keeping their software up to date. In fact, a recent report revealed that the vast majority of successful data breaches could be traced back to security flaws that were at least three years old, and more than half of those could be traced back to security flaws that were at least a decade old.
Even so, clearly, the company’s user base has no interest in being forced into accepting an update, even if doing so would save them a world of pain down the road.
As noble as the company’s intentions were on that front, the bottom line is that it’s not Microsoft’s job to protect users from themselves. Their user base was clearly up in arms about the automatic updates, and the company just decided they didn’t want to continue taking the PR hit by insisting on it.
All that is to say, you’re now on your own. Microsoft has officially decided to get out of the business of automatically updating your OS (Windows 10). If you had been relying on that to give yourself one less thing to worry about, it’s time to shift gears and put it back on the radar.