Go To Mobile Site  * We Now Offer Complete Customized Web Design Through Our iGenMedia Division *  Go To Mobile Site

Connecting and Protecting Business Since 1994
Help Request
Phone Data Networks Cameras Keyless Entry Illinois
Executive Summary
Provide Technology Solutions in the following areas:
- Computers
- Networks
- Telephone Systems
- Fire/Burglar Alarm Systems
- Security Cameras
- Access Control
Our Proactive Approach helps you focus on your business.
Our Attention to Detail is unmatched in the industry.
We have a Passion for Customer Service.
Calls are returned in hours, not days.
Have your technology work for you, by maximizing your network infrastructure for more than just computers: Voice, Video, Scanning, Security, etc.

Our Mission

To provide our customers with exceptional service.

To be a full service organization specializing in the technology needs of businesses.

To provide both equipment and service, so our customers need only make one call to get their job done.

To place customer satisfaction above all else.

You have come to the right place for help you can count on! We're proud of our record—as only our own clients can tell you!

Below is a form that can be used to request support from our HelpDesk. Please read each note below before submitting your request.

1. This form is for existing customers.  If you are a new customer, please contact our office and ask for sales (815-836-0030) or request contact here.
2. If you are having an emergency (office wide system outage, vendor onsite, etc), please do not submit your request using this form.  Instead call 815-836-0030 and let the receptionist know you are having an emergency.
3. This form is to request remote technical support to fix a problem.  If you need to schedule an onsite visit by a technician, or you have a non-technical issue, please contact your Account Manager via Email or phone.
4. Andromeda strives to respond to a HelpDesk request within one business day for non-critical issues. For critical issues, we will make best efforts to respond within one (1) hour. (Help desk hours are 7am to 6pm, M-F)

VERY IMPORTANT- Once your request has been received, you will receive an automated reply in your Email.   If you do not receive that automated response Email within a few minutes, assume we did NOT receive your request and please call our office at 815-836-0030 and ask for the HelpDesk.

Company Name*:

Contact Name*:
Phone Number*:

Alternate Phone Number (cell)
(to be used if we can't reach you on Primary Number)
Email Address*:
Description of your problem or request*:
Anything else you want us to know: (special directions to reach you, time restrictions, alternate contact, etc): 

*Denotes Required Flields

Of course, it goes without saying that we continue to strive for 100% "Above Average" ratings from our clients. But we are very pleased with what our customers tell us about our Help Desk services:



16624 West 159th Street  Suite 600  Lockport, IL 60441 • Phone: 815.836.0030 • Fax: 815.836.2660
© 1995-2017 Andromeda Technology Solutions, Inc. All rights reserved.