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Connecting and Protecting Business Since 1994
Andromeda Team
Biographies
815.836.0030
Phone Data Networks Cameras Keyless Entry Illinois
Executive Summary
Provide Technology Solutions in the following areas:
- Computers
- Networks
- Telephone Systems
- Fire/Burglar Alarm Systems
- Security Cameras
- Access Control
Our Proactive Approach helps you focus on your business.
Our Attention to Detail is unmatched in the industry.
We have a Passion for Customer Service.
Calls are returned in hours, not days.
Have your technology work for you, by maximizing your network infrastructure for more than just computers: Voice, Video, Scanning, Security, etc.


Our Mission

To provide our customers with exceptional service.

To be a full service organization specializing in the technology needs of businesses.

To provide both equipment and service, so our customers need only make one call to get their job done.

To place customer satisfaction above all else.

About Us - Team Biographies

Management Team:

Jeffrey L. Borello serves as company president and is responsible for overall company direction as well as developing key partnerships with other companies. Before co-founding Andromeda Technology Solutions, Mr. Borello served as both a software engineer and technical support engineer with a Lockport IL-based provider of data-acquisition equipment. He also assisted in support of the company's internal networks. Prior to that, he worked as an independent software consultant on a bio-medical research project for the University of Illinois in Urbana-Champaign. He holds a B.S. degree in computer science from Lewis University, Romeoville, IL.

William C. Utz serves as vice president, and his responsibilities include managing customer accounts and developing networking solutions for clients. Before co-founding Andromeda Technology Solutions, Mr. Utz was employed as a software engineer, a support engineer, and maintained PC and Unix networks for an automated welding manufacturer based in Chicago. Prior to this, he was employed as a software engineer and support engineer at a Lockport IL-based manufacturer of data-acquisition equipment. He holds a B.S. degree in computer science from Lewis University, Romeoville, IL.

Patrick L. McDonald serves as vice president and is responsible for developing new technology directions for the company. Before co-founding Andromeda Technology Solutions, Mr. McDonald was manager of IT and technology for a national Internet kiosk manufacturer located outside Chicago. His responsibilities were to oversee the installation of wired and wireless Internet workstations. Prior to that, Mr. McDonald was manager of technical support for a data-acquisition company in Lockport, IL. His responsibilities included overseeing the testing of all manufactured products as well as managing customer support and customer training. Mr. McDonald also maintained the company's internal and external networks as well as various Email servers. He has studied electronic design at DeVry Institute of Technology and business management at Northern Illinois University.

Account Management Staff:

Jeffery B. Grazer serves as our Director of Telecom Operations and Integrated Security.  He is responsible for the design and implementation of the technical aspects in our telecom department. With over 25 years of experience in the telecom industry, certifications in all major manufacturers of telecom equipment, including Avaya, Panasonic, Samsung, Toshiba, Comdial, Nortel, Vonexus EIC, and others.  Jeff has the depth of knowledge essential in producing results that improve our customers telecommunications needs.  Prior to joining Andromeda, Mr. Grazer has worked for several telecom companies and ran his own telecom service company for several years.

Carl J. Utz serves as Director of Sales and Sr. Account Manager. His responsibilities include finding and developing new business clients for the company and managing day-to-day client activity for the accounts he oversees. In addition, he coordinates the activities of the entire Sales Staff. He attended Illinois State University and earned his B.S. degree in Science and Technology/Industrial Computer Systems. Mr. Utz started with Andromeda as a college intern. Upon graduation, he became a full-time LAN Technician with Andromeda, providing technical field service for several years before earning his promotion into Sales.

John R. Sawyer III —Fire Operations/Account Manager, is responsible for pursuing, developing, and growing existing accounts primarily in the south suburbs and city of Chicago. John earned his bachelor's degree in Management from Eastern Illinois University. He has accumulated over 32 years of experience in the fire alarm industry throughout the Chicagoland area. John has held various regional sales and upper management positions. His depth in working commercial/industrial vertical markets in this field is unparalleled. John's priorities are clear: "First and foremost, I believe in servicing customers' needs and wants to their complete satisfaction above all else!"

John(ny) R. Sawyer IV serves as Account Manager. He is responsible for pursuing, developing, and maintaining customer relationships throughout the Chicagoland area. Johnny earned his Bachelor of Arts in Communication Studies with an emphasis of Corporate Communications from Eastern Illinois University. He has accumulated close to 10 years of sales, customer relations, and management experience throughout many different industries. His objective is clear: to build trustworthy relationships and to consistently provide the highest quality of service at all times. In his free time he prefers to travel, golf, and is an avid Chicago Blackhawks fan.

Abigail Lebioda serves as Client Relations Specialist. Her responsibilities include introducing clients to technology solutions across all of our departments. She is also involved in marketing strategy as well as maintenance of the company social media presence. On a day-to-day basis, she connects with clients to discuss current needs and future projects, creating a steady line of communication/planning between the customer and Andromeda. Abigail earned a B.A. in English from Governors State University. She strives to create the best possible experience for each and every customer she works with.

Matthew Schmitz serves as Technical Account Coordinator. His responsibilities include proactively interfacing with customers regarding day-to-day technical issues, service interruptions and implementation of service upgrades, working closely with the entire Sales and Account Management team. He attended Robert Morris University of Illinois and earned his B.A.S. degree with a focus in computer networking systems. His full attention is always on client needs, and he never stops working at finding ways to provide better customer service. Matt embodies Andromeda's company mission in striving to always provide world-class levels of support.

Laura Oarfalian serves as Technical Account Coordinator for William Utz. She holds a Bachelor's Degree in Computer Information Systems from DeVry University. With 10 years of prior technical support and customer care experience, Laura is dedicated to ensuring all client needs are met in a timely, friendly manner.

Ashley Barracca serves as a Technical Account Coordinator. She holds a Bachelor's Degree in Communications and Business Administration from Illinois State University. She has over 15 years experience in the customer service industry and 5 years in the account management field. Ashley prides herself on building relationship and accommodating client needs, no matter the circumstance. She values an open line of communication, honesty, and integrity in the workplace. Her goal is to always make the clients feel confident that their IT needs will be handled with ease and care when partnered with Andromeda Technology Solutions.

Anthony M. Zaragoza serves as an Account Manager responsible for supporting and assisting the management team in various tasks and projects. He also performs account management for various clients. Mr. Zaragoza started with Andromeda in 2004 and has served in various technical roles. Before joining the Andromeda team, he was a consultant performing IT work for a manufacturing company in Montgomery, IL. Prior to that he owned and operated a family business. Mr. Zaragoza has undergone extensive training at New Horizons Computer Learning Center and is certified as a COMP/TIA A+ Technician, Microsoft Certified Professional (MCP) NT 4.0, and Microsoft Certified System Engineer (MCSE) Windows 2000.

Kate Mitchell serves as our Web Project Manager/Lead Designer. As the Web Project Manager, Kate oversees the day-to-day funcitons of all client websites and projects. She works on creating new, well-designed websites to client specifications as well as managing technical and creative resources, complex project management, and on-time project delivery. Kate is responsible for Joomla and WordPress CMS website maintenance, content copywriting and editing, SEO strategies and campaigns using SEO best practices, and quality assurance testing for custom applications. As Project Manager, she has worked closely with large companies, such as the Tribune Corporation and Family Health Network as well as smaller organizations. Kate graduated from Eastern Illinois University with a B.A. in English and Online Journalism, which started her love of building websites. She has been designing websites since graduating college in 2008. Kate came to Andromeda as part of the iGenMedia Web Design Agency acquisition in July 2015 and has taken Andromeda's "client-first" mentality to heart.

Martha Baloun serves as Telecom Services Coordinator in our telecom department. She performs a wide array of duties, most of which are focused on keeping our customers happy and our staff organized.  She joined Andromeda as part of the Tri-Com acquisition, after spending 19 years with Tri-com.  Prior to joining Tri-Com, Ms. Baloun spent 10 years in the mortgage and banking industry, getting her first job by interviewing on the morning of her high school graduation

 

 

16624 West 159th Street  Suite 600  Lockport, IL 60441 • Phone: 815.836.0030 • Fax: 815.836.2660
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